List of ScreenSteps Customers
Mclean, 22101, VA,
United States
Since 2010, our global team of researchers has been studying ScreenSteps customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ScreenSteps for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ScreenSteps for Customer Support include: Cushman & Wakefield, a United States based Construction and Real Estate organisation with 52000 employees and revenues of $9.40 billion, Brigham Young University-Idaho, a United States based Education organisation with 2300 employees and revenues of $352.0 million, Polywood, a United States based Distribution organisation with 1500 employees and revenues of $200.0 million, Cloudbeds, a United States based Professional Services organisation with 750 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using ScreenSteps, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ScreenSteps customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Brigham Young University-Idaho | Education | 2300 | $352M | United States | ScreenSteps | ScreenSteps | Customer Support | 2022 | n/a |
In 2022, Brigham Young University-Idaho deployed ScreenSteps, the ScreenSteps application in the Customer Support category, to centralize student-support and IT documentation workflows. The deployment focused on a multi-author knowledge base supporting students, faculty, and staff across BYU-Idaho operations in the United States.
The implementation provisioned ScreenSteps authoring and content management capabilities, enabling 37 staff to author and maintain procedural guides, searchable help articles, and structured knowledge content. BYU-Idaho configured editorial workflows, role based authoring permissions, templated procedures, and version control to scale consistent documentation practices and reduce authoring friction.
Operational scope emphasized higher education student support and IT documentation, with the ScreenSteps knowledge base growing to over 2,000 help articles used by student services, academic support, and IT teams. Integrations with other systems are not specified, the deployment centers ScreenSteps as the canonical repository for end user help and internal standard operating procedures.
Governance established centralized editorial ownership and content lifecycle processes, paired with training and enablement for the 37 designated contributors to sustain ongoing authoring. The implementation enabled rapid content growth and a persistent authoring community, reflected in the expanded article corpus supporting students, faculty, and staff.
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Cloudbeds | Professional Services | 750 | $80M | United States | ScreenSteps | ScreenSteps | Customer Support | 2023 | n/a |
In 2023, Cloudbeds implemented ScreenSteps in the Customer Support category to build findable, followable digital guides for customer support and documentation. The deployment was a global customer-support and knowledge-ops implementation across Cloudbeds’ international support teams and contributed to maintaining a customer satisfaction score above 95%.
The ScreenSteps implementation centered on structured knowledge authoring and procedural guide capabilities, producing searchable step-by-step guides, standardized templates, and publish workflows. Configuration work emphasized content taxonomy, tagging, and search indexing to improve guide discoverability and to enforce consistent support procedures.
Operational scope covered customer support and documentation teams, with editorial governance and knowledge-ops processes established to manage guide lifecycle and version control. The rollout incorporated role-based authoring permissions and staged training to align authoring standards and daily support workflows across regions.
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Cushman & Wakefield | Construction and Real Estate | 52000 | $9.4B | United States | ScreenSteps | ScreenSteps | Customer Support | 2023 | n/a |
In 2023, Cushman & Wakefield implemented ScreenSteps to centralize training materials and standard operating procedures that had been scattered across multiple SharePoint sites. The ScreenSteps deployment served internal operations and employee training for the global real estate firm under the Customer Support category, consolidating distributed documentation into a single authored knowledge base. The implementation emphasized structured procedure documentation and authoring workflows to support consistent operations across regions.
Configuration and rollout focused on knowledge authoring, SOP publishing, and consumption workflows within ScreenSteps, establishing central content ownership and standardized review and update processes. The operational scope covered global operations and employee training teams, and governance shifted toward centralized documentation stewardship and faster content lifecycle. The deployment delivered faster authoring and attracted over 20,000 views of the knowledge platform, demonstrating internal adoption. ScreenSteps became the primary knowledge repository supporting operational training and procedural consistency for Cushman & Wakefield.
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Distribution | 1500 | $200M | United States | ScreenSteps | ScreenSteps | Customer Support | 2019 | n/a |
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