List of SDL Knowledge Center Customers
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Since 2010, our global team of researchers has been studying SDL Knowledge Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SDL Knowledge Center for Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SDL Knowledge Center for Content Management include: Waters Corp, a United States based Life Sciences organisation with 7900 employees and revenues of $2.96 billion, Esri, a United States based Professional Services organisation with 6000 employees and revenues of $1.30 billion, EBSCO Health, a United States based Professional Services organisation with 260 employees and revenues of $45.0 million and many others.
Contact us if you need a completed and verified list of companies using SDL Knowledge Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Content Management software purchases.
The SDL Knowledge Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Content Management software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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EBSCO Health | Professional Services | 260 | $45M | United States | SDL | SDL Knowledge Center | Content Management | 2016 | n/a |
In 2016, EBSCO Health implemented SDL Knowledge Center to simplify content management processes for its point of care clinical content resources. The deployment selected SDL Knowledge Center as a Content Management platform to centralize editorial control and reduce fragmentation across clinical content lifecycles within the EBSCO Health division.
SDL Knowledge Center was configured to provide a central content repository with structured metadata and taxonomy management, editorial authoring and approval workflows, version control, and publishing orchestration. The implementation emphasized content modeling and reusable asset management to support consistent clinical information delivery, and role based access controls to separate editorial, medical review, and publishing responsibilities.
Operational scope focused on EBSCO Health content operations and clinical editorial teams responsible for point of care resources, aligning business functions across content production, clinical review, and publishing. Governance changes included formalized content lifecycle workflows and metadata standards to drive repeatable publishing processes. The stated objective was simplifying content management processes for EBSCO Health clinical content through SDL Knowledge Center, aligning people, process, and the Content Management platform.
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Esri | Professional Services | 6000 | $1.3B | United States | SDL | SDL Knowledge Center | Content Management | 2017 | n/a |
In 2017 Esri implemented SDL Knowledge Center as its Content Management solution to publish new and revised documentation, establishing SDL Knowledge Center for centralized documentation publishing and authoring. The deployment targeted product and support documentation workflows, using the SDL Knowledge Center to manage content lifecycle for new and revised technical content.
The implementation focused on structured authoring, revision control, and multi author publishing workflows to support Esri documentation teams, enabling editorial review and staged publication processes. SDL Knowledge Center was used to organize content via taxonomies and versioning, and to operationalize editorial governance and approval gates within Esri's documentation production function.
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Waters Corp | Life Sciences | 7900 | $3.0B | United States | SDL | SDL Knowledge Center | Content Management | 2015 | n/a |
In 2015, Waters Corp implemented SDL Knowledge Center. The SDL Knowledge Center deployment provided enterprise Content Management capabilities to streamline content creation and management across the company's documentation teams. The implementation emphasized content reuse and documentation standardization, using template-driven authoring, component reuse and metadata-driven organization to centralize source content and control publishing lifecycles.
Operational scope focused on product documentation and customer-facing materials and impacted documentation, support and content operations within Waters Corp. Governance changes included centralized repository policies, standardized authoring guidelines and workflow controls to enforce reuse and consistency across documentation processes. The deployment was positioned to deliver a better customer experience through more consistent and reusable documentation, according to the vendor announcement.
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