List of Secretaria Naty Customers
Toledo, 85919,
Brazil
Since 2010, our global team of researchers has been studying Secretaria Naty customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Secretaria Naty for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Secretaria Naty for CRM include: OtimizAPP, a Brazil based Communications organisation with 1825 employees and revenues of $456.0 million, Master Monitoramento 24 Horas Brazil, a Brazil based Professional Services organisation with 50 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Secretaria Naty, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Secretaria Naty customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Master Monitoramento 24 Horas Brazil | Professional Services | 50 | $1M | Brazil | Secretaria Naty | Secretaria Naty | CRM | 2024 | n/a |
In 2024, Master Monitoramento 24 Horas implemented Secretaria Naty to centralize WhatsApp-based customer service for its security-monitoring operations in Brazil. The implementation positions Secretaria Naty as the company CRM for handling customer interactions and client intake across its monitoring and response business functions.
The deployment emphasized conversational automation and queue management, using Secretaria Naty’s WhatsApp conversational chatbot and contact-queue features to automate routine client interactions and triage incoming service requests. Configuration work focused on message routing, automated response flows, and operator handoff rules consistent with CRM conversational workflows, adapting the system to the scale of a 50-person professional services firm operating in a single country.
Operational coverage included customer service and field operations coordination for security monitoring, with Secretaria Naty integrated as the primary WhatsApp channel for client contacts. A public review on the Secretaria Naty site in March 2024 reports the system "is functioning as desired" and notes helpful vendor support, indicating successful initial rollout and vendor-led issue resolution while governance settled around conversational queue ownership and response SLAs.
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OtimizAPP | Communications | 1825 | $456M | Brazil | Secretaria Naty | Secretaria Naty | CRM | 2024 | n/a |
In 2024 OtimizAPP implemented Secretaria Naty as its CRM to centralize messaging across student and customer channels. Secretaria Naty centralized multiple WhatsApp numbers into a single portal to improve student and customer communications and operational control in Brazil.
The deployment consolidated WhatsApp/CRM integration and conversation centralization modules within Secretaria Naty, unifying message ingestion, contact record linkage, and threaded conversation views for operational teams. Implemented functional capabilities included multi-number WhatsApp channel aggregation, automated routing to contact records, and conversation assignment workflows consistent with CRM messaging hubs. The architecture emphasized a single portal that consolidates incoming and outgoing WhatsApp traffic for support and communications agents.
Operational coverage targeted student and customer communications teams in Brazil, providing administrators a single pane of operational control. Governance and workflow changes focused on centralizing message ownership and standardizing conversational processes to enable clearer escalation and operator assignment. The vendor testimonial explicitly reports improved student and customer communications and enhanced operational control following the Secretaria Naty CRM implementation.
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