List of SENECA Emergency Suite Communication Customers
Madrid, 28050,
Spain
Since 2010, our global team of researchers has been studying SENECA Emergency Suite Communication customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SENECA Emergency Suite Communication for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SENECA Emergency Suite Communication for Collaboration include: Castile and León, a Spain based Government organisation with 94603 employees and revenues of $15.72 billion, Balearic Islands, a Spain based Government organisation with 30000 employees and revenues of $4.20 billion, Cantabria, a Spain based Government organisation with 28320 employees and revenues of $3.80 billion, Direccion General De La Guardia Civil Spain, a Spain based Government organisation with 82000 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SENECA Emergency Suite Communication, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SENECA Emergency Suite Communication customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Balearic Islands | Government | 30000 | $4.2B | Spain | Telefonica | SENECA Emergency Suite Communication | Collaboration | 2008 | Telefonica |
In 2008 the Balearic Islands deployed the telephone-management component of Telefonica's SENECA Emergency Suite Communication at the SEIB-112 centre, positioning SENECA Emergency Suite Communication as a Collaboration solution for public safety call handling. The implementation was part of a coordinated modernization effort of the region's Avaya IP telephony infrastructure and computer aided dispatch capabilities, with Telefónica Soluciones acting as the systems integrator for the telephone-management module.
The deployment concentrated on the telephone-management module and its operational configuration, including call routing, operator consoles and support for remote extensions to improve dispatcher flexibility. Avaya IP telephony was integrated at the transport and SIP trunking layer, while CAD integration linked incident data and dispatch workflows to call events to enable tighter operational orchestration between call takers and dispatchers.
Operational coverage focused on the SEIB-112 emergency dispatch centre and connected emergency organisations across the Balearic Islands, enabling multi-agency coordination and shared incident context. The implementation integrated SENECA Emergency Suite Communication with existing telephony and CAD workflows used by emergency services, aligning the Collaboration platform with front-line emergency response and dispatch business functions.
Governance and rollout were executed with Telefónica Soluciones coordinating configuration, operator training and phased cutover at the SEIB-112 centre as part of the broader Avaya and CAD program. Reported outcomes include improved call handling, increased remote extension flexibility for operators and tighter integration with other emergency organisations, reflecting operational improvements in emergency call processing and inter-agency connectivity.
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Cantabria | Government | 28320 | $3.8B | Spain | Telefonica | SENECA Emergency Suite Communication | Collaboration | 1999 | n/a |
In 1999, Cantabria implemented SENECA Emergency Suite Communication as its regional emergency collaboration platform, classified under the Collaboration category. The deployment targeted Cantabria government emergency management and public safety functions, establishing an authoritative communications and dispatch backbone for regional response agencies.
The SENECA Emergency Suite Communication implementation included server licenses for discrete functional modules, specifically the Communications Module Server License, Dispatch Module Server License, Command and Control Module Server License, GIS Viewer Module Server License, Embedded Terminal Integration Module Server License (AVL), TAS Module Server License, Statistics and Reports Module Server License, and the Server License of the Web Application Module for Mobile terminals. These modules were provisioned as server-side components, with the web application module enabling mobile terminal access and the GIS Viewer providing geospatial visualization for incidents.
Operational integrations reflected in the module set include embedded terminal integration via the AVL module to link vehicle location telemetry into dispatch and command workflows, and GIS linkage for situational awareness. The suite consolidated core business functions including incident communications, resource dispatching, command and control operations, geospatial incident mapping, and operational reporting across regional emergency services.
Governance and process changes centered on centralizing command and control and standardizing dispatch and reporting workflows across Cantabria departments, with the SENECA Emergency Suite Communication serving as the system of record for emergency communications and mobile field coordination. Configuration focused on server-hosted module orchestration and mobile web application provisioning to support coordinated regional emergency operations.
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Castile and León | Government | 94603 | $15.7B | Spain | Telefonica | SENECA Emergency Suite Communication | Collaboration | 2011 | n/a |
In 2011 Castile and León implemented Telefonica's SENECA Emergency Suite Communication to integrate emergency organisations across Castilla y León, Spain. The SENECA Emergency Suite Communication deployment is a Collaboration implementation that connected the regional 112 emergency service and the Guardia Civil to enable real-time information sharing between agencies.
Deployment architecture centered on a centralized SENECA platform operated by Telefonica for emergency communications and public safety workflows, with configuration focused on call handling, situational awareness, and incident record sharing. Functional modules included telephony integration and computer aided dispatch style incident feeds inferred from the source, supporting call intake, incident creation, and cross agency notification. The implementation supported automated routing of emergency calls and shared incident status data to improve operational responsiveness across emergency organisations in the region.
Operational scope covered the 112 service and regional public safety agencies within Castilla y León, Spain, enabling coordinated incident handling between the 112 call center and the Guardia Civil. Governance changes emphasized inter agency coordination and standardized information sharing protocols to align workflows and escalation procedures. The project is described as an emergency communications public safety deployment that improved inter agency coordination.
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Government | 82000 | $1M | Spain | Telefonica | SENECA Emergency Suite Communication | Collaboration | 2015 | n/a |
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