List of SENECA Emergency Suite Dispatch Customers
Telefonica
Distrito Telefonica - Edificio Central, Ronda de la Comunicacion s/n,
Madrid, 28050,
Spain
Madrid, 28050,
Spain
34 91 482-38-00
Communications
100870
$43.0B
Since 2010, our global team of researchers has been studying SENECA Emergency Suite Dispatch customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SENECA Emergency Suite Dispatch for Computer Aided Dispatch from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SENECA Emergency Suite Dispatch for Computer Aided Dispatch include: Catalonia, a Spain based Government organisation with 240000 employees and revenues of $35.02 billion, Cantabria, a Spain based Government organisation with 28320 employees and revenues of $3.80 billion, Government of Castilla-La Mancha, a Spain based Government organisation with 300 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using SENECA Emergency Suite Dispatch, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cantabria | Government | 28320 | $3.8B | Spain | Telefonica | SENECA Emergency Suite Dispatch | Computer Aided Dispatch | 1999 | n/a |
In 1999, Cantabria implemented SENECA Emergency Suite Dispatch as a Computer Aided Dispatch solution for regional emergency communications and operational control. The deployment was positioned to support public safety call handling, dispatcher consoles, and command and control workflows across Cantabria government operations.
The SENECA Emergency Suite Dispatch installation included a server-based architecture provisioned with discrete server licenses, specifically Communications Module Server License, Dispatch Module Server License, Command and Control Module Server License, GIS Viewer Module Server License, Embedded Terminal Integration Module Server License AVL, TAS Module Server License, Statistics and Reports Module Server License, and the Server License of the Web Application Module for Mobile terminals. Configuration focused on modular separation of functional capabilities, enabling dispatch routing, geospatial visualization, vehicle AVL integration, incident statistics, and mobile terminal access through the web application module.
Technical integration points reflected the modular design, with the Embedded Terminal Integration Module providing AVL linkage to field assets and the GIS Viewer Module supplying map-based situational awareness to Dispatch and Command and Control modules. The Server License of the Web Application Module for Mobile terminals enabled browser-based mobile access for field units, while the Statistics and Reports Module centralized operational reporting for emergency services.
Vendor Telefonica is identified as the provider of the SENECA product licenses, and governance emphasis centered on module-level licensing and server provisioning to support dispatcher operations, incident command, and reporting functions. Implementation scope encompassed emergency services and operations centers within Cantabria, with configuration and workflow alignment concentrated on dispatch, communications, and command and control processes.
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Catalonia | Government | 240000 | $35.0B | Spain | Telefonica | SENECA Emergency Suite Dispatch | Computer Aided Dispatch | 2013 | n/a |
In 2013, Catalonia implemented SENECA Emergency Suite Dispatch. The deployment centered on the CAT112 emergency communications environment and is categorized as Computer Aided Dispatch for regional command and control of emergency response.
The SENECA Emergency Suite Dispatch implementation delivered core CAD capabilities including incident logging, call prioritization, dispatch workflows, resource allocation and fleet status tracking, paired with a DataWareHouse for data exploitation and reporting. Configuration work focused on operational workflows for emergency call intake and automated dispatch sequencing, aligning application modules to the CAT112 operational requirements.
Integrations were explicit components of the contract, linking the SENECA Emergency Suite Dispatch application to telephony through the Genesys system, the ESRI GIS system for geospatial incident visualization, the Syscom system for vehicle taxation, a DataWareHouse for analytics and an eCALL system for automated distress signaling. These integrations establish real time call-routing and geolocation feeds into the Computer Aided Dispatch environment, supporting consolidated incident records and situational awareness.
The contractual scope included management, operation, administration and maintenance services levels 1 and 2, and licenses for the CAT112 technological systems, embedding ongoing operational governance into the service model. Governance provisions emphasized service level responsibilities and application administration to sustain the Computer Aided Dispatch workflows across Catalonia emergency operations.
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Government of Castilla-La Mancha | Government | 300 | $50M | Spain | Telefonica | SENECA Emergency Suite Dispatch | Computer Aided Dispatch | 2021 | n/a |
In 2021 the Government of Castilla-La Mancha deployed SENECA Emergency Suite Dispatch, a Computer Aided Dispatch application provided by Telefonica. SENECA Emergency Suite Dispatch is positioned as the regional SENECA Emergency Management Platform with the stated purpose of managing the complete cycle of an emergency, from call intake to dispatch and resource mobilization.
Training and readiness activities preceded the 2021 deployment, with registration running from 02/08/2020 to 02/20/2020 and the realization phase from 02/24/2020 to 03/05/2020. These training courses targeted vocational training teachers and were co financed by the European Social Fund, with provisions for travel, food and accommodation compensation for participants when necessary.
The implementation centered on functional modules typical of Computer Aided Dispatch systems, including call answering and triage, incident dispatching, and resource mobilization workflows. The platform was configured to manage incident lifecycle processes, incident logging and unit assignment, and to orchestrate mobilization of required services and resources across emergency response teams.
Operational coverage focused on regional emergency management and control center workflows within Castilla La Mancha, and the rollout included a training axis to embed new operational procedures among vocational instructors and emergency operations staff. Governance adjustments emphasized centralized incident lifecycle control and standardized dispatch workflows to align call intake, dispatch decisions and resource mobilization with the capabilities delivered by SENECA Emergency Suite Dispatch.
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Buyer Intent: Companies Evaluating SENECA Emergency Suite Dispatch
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SENECA Emergency Suite Dispatch Coverage
SENECA Emergency Suite Dispatch is a Computer Aided Dispatch solution from Telefonica.
Companies worldwide use SENECA Emergency Suite Dispatch, from small firms to large enterprises across 21+ industries.
Organizations such as Catalonia, Cantabria and Government of Castilla-La Mancha are recorded users of
SENECA Emergency Suite Dispatch for Computer Aided Dispatch.
Companies using SENECA Emergency Suite Dispatch are most concentrated in Government, with adoption spanning over 21 industries.
Companies using SENECA Emergency Suite Dispatch are most concentrated in Spain, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SENECA Emergency Suite Dispatch across Americas, EMEA, and APAC.
Companies using SENECA Emergency Suite Dispatch range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 66.67%.
Customers of SENECA Emergency Suite Dispatch include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SENECA Emergency Suite Dispatch customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Computer Aided Dispatch.