List of SERgroup Doxis Intelligent Content Automation Customers
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Since 2010, our global team of researchers has been studying SERgroup Doxis Intelligent Content Automation customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SERgroup Doxis Intelligent Content Automation for Enterprise Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SERgroup Doxis Intelligent Content Automation for Enterprise Content Management include: Americana Restaurants, a United Arab Emirates based Retail organisation with 38226 employees and revenues of $2.20 billion, Northmarq, a United States based Construction and Real Estate organisation with 700 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using SERgroup Doxis Intelligent Content Automation, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SERgroup Doxis Intelligent Content Automation customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Americana Restaurants | Retail | 38226 | $2.2B | United Arab Emirates | SERgroup Holding | SERgroup Doxis Intelligent Content Automation | Enterprise Content Management | 2024 | n/a |
In 2024 Americana Restaurants implemented SERgroup Doxis Intelligent Content Automation. The Enterprise Content Management deployment is positioned to unify documents across core systems for Americana Restaurants, the out-of-home dining and quick service restaurant operator active in the Middle East & North Africa and Kazakhstan.
SERgroup Doxis Intelligent Content Automation was configured to create a single source of truth for employees, with explicit capabilities for document tracking and audit trails, electronic forms, digital signatures and automated workflows. The implementation leverages Doxis AI capabilities and advanced reporting and analytics to support document-centric processes and to improve accessibility, compliance and security for authorized users.
The deployment is described as a highly scalable platform that provides secure access to documents from any location while integrating with existing systems. Operational coverage includes Finance, Human Resources, Legal, Quality Assurance and Supply Chain, where the Enterprise Content Management solution centralizes content and exposes workflow and retrieval services to those business functions.
Governance was defined around regulatory standards and auditability, using Doxis Intelligent Content Automation to enforce document tracking and access controls and to instrument audit trails. The program aims to streamline process execution and support adaptability and sustainable innovation without disclosing costs or specific performance metrics.
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Northmarq | Construction and Real Estate | 700 | $100M | United States | SERgroup Holding | SERgroup Doxis Intelligent Content Automation | Enterprise Content Management | 2023 | n/a |
In 2023 Northmarq implemented SERgroup Doxis Intelligent Content Automation as its Enterprise Content Management platform to modernize loan servicing processes and improve employee and customer experience. The deployment target was to scale document handling for growing volumes and to empower employees across the United States with faster, more consistent document workflows.
SERgroup Doxis Intelligent Content Automation was configured to provide capture and indexing, AI powered content classification, full text search, workflow automation, document lifecycle management, and secure collaborative access. Configuration emphasized document centric workflows for loan servicing operations, using metadata driven routing and automated document assembly to reduce manual handling and standardize service processes.
Operational coverage focused on loan servicing and customer facing teams, including about 100 service representatives whose search performance on the previous platform required several minutes per query. The implementation connected document workflows across servicing, enabling staff to access and manage loan files and customer correspondence within the Enterprise Content Management environment.
Implementation governance was led by IT Manager and Product Owner Kevin McCollam, with a staged rollout aimed at embedding standardized workflows and user facing search and retrieval practices. The program was announced October 10, 2023 in Boston, reflecting Northmarq's priority on modernizing document centric operations to support capital markets and loan servicing business functions.
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