List of Serviceform Platform Customers
Turku, 20100,
Finland
Since 2010, our global team of researchers has been studying Serviceform Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Serviceform Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Serviceform Platform for Chatbots and Conversational AI include: Retta Group, a Finland based Professional Services organisation with 1500 employees and revenues of $375.0 million, Oyan-Auto, a Finland based Distribution organisation with 649 employees and revenues of $220.0 million, Citizens Development Business Finance Sri Lanka, a Sri Lanka based Banking and Financial Services organisation with 1948 employees and revenues of $88.0 million, EU Business School, a Spain based Education organisation with 700 employees and revenues of $80.0 million, ENAE Business School, a Spain based Education organisation with 450 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Serviceform Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Serviceform Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bayerncar | Automotive | 20 | $3M | Finland | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2023 | n/a |
In 2023 Bayerncar implemented Serviceform Platform on its public website bayerncar.com. Serviceform Platform, classified as Chatbots and Conversational AI, is deployed as an embedded web conversational interface to support customer engagement and lead capture for sales and customer service functions. The implementation emphasizes conversational flow configuration, form-based data collection, and website-mounted chat widget delivery in line with typical Chatbots and Conversational AI capabilities.
Operational ownership is centered on a compact internal team given Bayerncar's 20 person size, with the Serviceform Platform managed as a front-line digital channel rather than a separate enterprise application. Configuration work focused on dialogue design, trigger rules for visitor interactions, and integration-ready data exports without named third-party connectors provided in source context. Governance practices emphasize content and flow version control, staged updates before public rollout, and operational monitoring on the website to sustain inbound customer interactions and lead routing.
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Citizens Development Business Finance Sri Lanka | Banking and Financial Services | 1948 | $88M | Sri Lanka | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Citizens Development Business Finance Sri Lanka implemented Serviceform Platform on its public website as a Chatbots and Conversational AI solution to support digital customer service and online lead capture. The deployment places the Serviceform Platform at the front door of the company website, serving retail customers and prospective borrowers through conversational flows and self-service entry points.
Configuration focused on standard Chatbots and Conversational AI capabilities, including intent classification, conversational workflow orchestration, FAQ automation, guided form capture for loan inquiries, and human handoff rules. Serviceform Platform was configured with content management for dialogue updates, training sets for phrase recognition, and session continuity to preserve context across multi-step interactions.
The implementation was delivered as a website-embedded chat widget and instrumented to operate across the company web channel, providing a persistent customer-facing interface on the cdb.lk site. Integrations are limited to the web channel deployment described in source documentation, with architecture oriented around browser-based embedding and server-side handling of conversational sessions.
Operational governance emphasized conversational content ownership, a bot training cadence, and escalation workflows to human agents, aligning support and sales teams to manage intent funnels and maintain dialogue accuracy. The Serviceform Platform implementation positions Citizens Development Business Finance Sri Lanka Serviceform Platform Chatbots and Conversational AI as a primary digital channel for customer engagement on the corporate website.
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Eltete Tpm | Manufacturing | 100 | $55M | Finland | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Eltete Tpm deployed the Serviceform Platform, implementing a Chatbots and Conversational AI solution on its corporate website. The implementation targeted customer-facing digital engagement for the manufacturing business, embedding a web-based conversational interface to handle customer inquiries, distributor questions, and pre-sales information capture. The rollout was managed by the central digital team and designed as a cloud-hosted conversational layer consistent with typical SaaS delivery in the Chatbots and Conversational AI category.
Configuration focused on conversation flows, knowledge base-driven FAQ automation, lead capture forms, and escalation routing to human agents, reflecting standard Serviceform Platform capabilities. Operational governance assigned content ownership to marketing and customer service, instituted iterative flow updates, and used a staged website rollout to refine intents and responses. Analytics and conversational logs were leveraged to prioritize content updates and to enforce role-based content editing across teams.
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Education | 450 | $80M | Spain | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2024 | n/a |
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Education | 700 | $80M | Spain | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2022 | n/a |
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Construction and Real Estate | 14 | $1M | Finland | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2021 | n/a |
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Distribution | 33 | $7M | Finland | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2023 | n/a |
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Professional Services | 10 | $1M | Finland | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2022 | n/a |
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Construction and Real Estate | 120 | $25M | Spain | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2024 | n/a |
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Healthcare | 5 | $1M | Finland | Serviceform | Serviceform Platform | Chatbots and Conversational AI | 2022 | n/a |
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