List of ServiceNow Attivio Platform Customers
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Since 2010, our global team of researchers has been studying ServiceNow Attivio Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Attivio Platform for Application, Web and Enterprise Search from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Attivio Platform for Application, Web and Enterprise Search include: Citigroup, a United States based Banking and Financial Services organisation with 230000 employees and revenues of $81.09 billion, Thermo Fisher Scientific, a United States based Life Sciences organisation with 125000 employees and revenues of $42.88 billion, National Instruments, a United States based Professional Services organisation with 7000 employees and revenues of $1.66 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Attivio Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Attivio Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Citigroup | Banking and Financial Services | 230000 | $81.1B | United States | ServiceNow | ServiceNow Attivio Platform | Application, Web and Enterprise Search | 2015 | n/a |
In 2015 Citigroup deployed ServiceNow Attivio Platform within its global banking operations to support Citi Private Bank, focusing on client servicing and relationship management. The deployment addressed Application, Web and Enterprise Search requirements to assemble a single, searchable representation of client information across banking datasets. The ServiceNow Attivio Platform was positioned to surface unified client insight for relationship managers and front-office servicing teams.
The implementation leveraged enterprise search capabilities aligned with the Application, Web and Enterprise Search category, including indexing, semantic relevance, and entity consolidation to create consolidated client profiles and search-driven navigation for client records. ServiceNow Attivio Platform functionality was used to ingest and index disparate internal sources, enable relevance tuning and search analytics, and support query-driven discovery workflows tailored to private banking scenarios. Configuration emphasized search relevance and contextual surfacing for relationship manager use cases rather than transaction processing changes.
Operational scope covered global banking operations with primary users in private banking relationship management and client servicing, and rollout concentrated on front-office access to unified client views. Governance and workflow adjustments oriented data stewardship and servicing processes around search-driven profiles and relationship manager workflows, improving access to consolidated client context. The deployment delivered improved client insight and reportedly increased customer satisfaction and share-of-wallet for the bank according to cited reporting.
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National Instruments | Professional Services | 7000 | $1.7B | United States | ServiceNow | ServiceNow Attivio Platform | Application, Web and Enterprise Search | 2013 | n/a |
In 2013 National Instruments implemented ServiceNow Attivio Platform to centralize enterprise search. The ServiceNow Attivio Platform, an Application, Web and Enterprise Search solution, was selected to replace FAST ESP and to power site search, eCommerce search, intranet search and CRM search for a global audience.
The implementation deployed core AIE search capabilities, including multilingual indexing, relevancy tuning and personalization modules. Configuration work focused on search relevance pipelines, language analyzers for APAC languages and faceted search support to improve findability across product pages, support content and CRM records.
Integrations were scoped to ingest and index content from the public website, eCommerce catalog systems, internal intranet repositories and CRM data stores, enabling a unified search layer across those systems. Operational coverage targeted global regions with explicit attention to APAC language needs, ensuring search relevance and tokenization were adapted for multi language content.
Governance and rollout followed a phased approach with regional language configuration and staged go live for site and CRM search to accelerate time to market. The deployment delivered improved findability, stronger personalization capabilities and faster time to market for site and CRM search implementations, aligning National Instruments search functionality with enterprise content and customer engagement workflows.
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Thermo Fisher Scientific | Life Sciences | 125000 | $42.9B | United States | ServiceNow | ServiceNow Attivio Platform | Application, Web and Enterprise Search | 2015 | n/a |
In 2015, Thermo Fisher Scientific deployed the ServiceNow Attivio Platform as an anchor client for Attivio 5, implementing the solution under the Application, Web and Enterprise Search category to accelerate enterprise data discovery and analytics. The deployment targeted US and global operations, positioning the ServiceNow Attivio Platform as a centralized search and discovery layer to support business intelligence and big data initiatives across the company.
The implementation emphasized data source discovery, automated indexing, metadata extraction and enterprise search capabilities to reduce manual data preparation for BI teams. Configuration work focused on ingest pipelines and cataloging of diverse enterprise data sources, enabling analytics teams to locate and surface relevant datasets through unified search and semantic discovery functions that are typical of Application, Web and Enterprise Search platforms.
Operational coverage spanned analytics and business intelligence functions across Thermo Fisher Scientific, with the ServiceNow Attivio Platform indexed as an enterprise discovery service accessible to distributed analytics teams. Architecture choices reflected a central indexing and query layer combined with source-side connectors to preserve source systems while exposing searchable metadata and lineage to downstream analytics workflows.
Governance and rollout emphasized accelerating time-to-insight for analytics teams and reducing data preparation overhead, outcomes explicitly cited in the deployment brief. Thermo Fisher used the ServiceNow Attivio Platform to speed data-source discovery and support enterprise BI and big data projects, positioning search driven discovery as a foundational capability for analytics orchestration and data exploration.
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