List of ServiceNow Enterprise Architecture ( formerly APM) Customers
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Since 2010, our global team of researchers has been studying ServiceNow Enterprise Architecture ( formerly APM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Enterprise Architecture ( formerly APM) for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Enterprise Architecture ( formerly APM) for Application Performance Management include: TotalEnergies, a France based Oil, Gas and Chemicals organisation with 100000 employees and revenues of $195.61 billion, Ministry of the Armed Forces France, a France based Government organisation with 266052 employees and revenues of $58.08 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Enterprise Architecture ( formerly APM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Enterprise Architecture ( formerly APM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ministry of the Armed Forces France | Government | 266052 | $58.1B | France | ServiceNow | ServiceNow Enterprise Architecture ( formerly APM) | Application Performance Management | 2018 | n/a |
In 2018 the Ministry of the Armed Forces France implemented ServiceNow Enterprise Architecture ( formerly APM) as part of a broader ServiceNow deployment to standardize application governance and cataloging across the General Secretariat. The implementation is aligned with the Application Performance Management category and was scoped to support the General Secretariat which comprises roughly 75,000 staff providing finance, legal, HR and military affairs support across an estate of more than 3,000 separate systems, with the explicit goal of accelerating service delivery and avoiding the need to design bespoke platforms for each request.
The deployment encompassed ServiceNow modules including IT Service Management ITSM, Strategic Portfolio Management SPM, Application Portfolio Management via ServiceNow Enterprise Architecture ( formerly APM), Customer Service Management CSM, and ServiceNow Impact. ServiceNow App Engine was adopted to develop tailored business solutions, leveraging ServiceNow’s pre packaged workflows to cover a wide variety of use cases and to accelerate implementation. Functional capabilities implemented include application and portfolio lifecycle management, strategic portfolio planning, service catalog and incident workflows, and customer service case handling.
The implementation was delivered as an on premises installation to meet critical security requirements, while the platform was designed to catalog and manage metadata across the ministry’s more than 3,000 systems. The landscape was instrumented to accept extensions such as RPA, chatbots and artificial intelligence to shorten deployment timelines and automate repeatable processes, with App Engine serving as the extensibility and low code development layer.
Governance was centered in the General Secretariat to unify process orchestration and service delivery across finance, legal, HR and military affairs, using the central ServiceNow platform to enforce standardized workflows and portfolio governance. The Ministry reported that ServiceNow’s pre packaged workflows accelerated the implementation process and that automation options will significantly reduce future deployment times, while the on premises architecture addressed the ministry’s security constraints.
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TotalEnergies | Oil, Gas and Chemicals | 100000 | $195.6B | France | ServiceNow | ServiceNow Enterprise Architecture ( formerly APM) | Application Performance Management | 2018 | n/a |
In 2018 TotalEnergies implemented ServiceNow Enterprise Architecture ( formerly APM) as an Application Performance Management solution to establish a central application portfolio and architectural registry. The deployment targeted the companys enterprise architecture and application lifecycle governance, instrumenting canonical records for applications, business capabilities, and technical components.
Configuration centered on inventory and modeling capabilities typical of Application Performance Management, including application discovery and cataloging, application to technology mapping, and architecture modeling to support rationalization and lifecycle planning. Process modeling reviews were conducted to align the ServiceNow data model and workflows with enterprise architecture standards and IT change processes.
No named integrations were provided in source notes, operational coverage was described through IT architecture teams, application owners, and change management functions responsible for rollout and adoption. The ServiceNow Enterprise Architecture ( formerly APM) environment was used as the platform for knowledge management and governance artifacts tied to application records.
Change management activity associated with the ServiceNow APM environment included a consulting engagement from October 2021 to February 2022 that delivered user training, communication campaigns, review of process modeling, monitoring of knowledge base updates with implemented KPIs, and creation of knowledge base articles. Governance emphasis focused on embedding knowledge base driven workflows, establishing KPI monitoring for knowledge updates, and aligning process documentation with application portfolio records.
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Buyer Intent: Companies Evaluating ServiceNow Enterprise Architecture ( formerly APM)
- Fuld & Company, a United States based Government organization with 10 Employees
- Talan, a France based Professional Services company with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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