List of ServiceNow ERM Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying ServiceNow ERM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow ERM for Governance, Risk and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow ERM for Governance, Risk and Compliance include: Silicon Valley Bank, a First Citizens Bank Company, a United States based Banking and Financial Services organisation with 1500 employees and revenues of $1.96 billion, Ravensdown, a New Zealand based Professional Services organisation with 343 employees and revenues of $447.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow ERM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow ERM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ravensdown | Professional Services | 343 | $447M | New Zealand | ServiceNow | ServiceNow ERM | Governance, Risk and Compliance | 2020 | n/a |
In 2020, Ravensdown implemented ServiceNow ERM. The ServiceNow ERM deployment focused on Governance, Risk and Compliance capabilities to centralize risk oversight across IT and cross business functions at the 343 employee New Zealand professional services firm. Delivery was led by an internal Senior Project Manager who managed portfolio and delivery governance and promoted agile practices during rollout. The implementation was positioned alongside other strategic IT programs to standardize program controls and risk governance.
Configuration work concentrated on core ERM capabilities including a centralized risk register, structured risk assessments, controls mapping, policy management, and incident and corrective action workflows, aligned with Governance, Risk and Compliance requirements. ServiceNow ERM was configured to automate assessment cadences, route approvals, and generate consolidated risk reports for portfolio and executive visibility. The deployment leveraged ServiceNow native workflow orchestration and platform configuration to operationalize these capabilities.
The ServiceNow ERM rollout was delivered in tandem with a ServiceNow Health, Safety and Environment system implementation, enabling aligned incident handling and shared process definitions between ERM and HSE workflows. Operational coverage included IT risk owners, project and portfolio managers, and business process owners who required consolidated risk and safety visibility. The implementation emphasized standardized workflows and single platform record keeping for risk and safety events.
Governance and process changes concentrated on embedding routine risk reviews into project portfolio management and reinforcing Agile influenced delivery governance promoted by the Senior Project Manager. Workflow restructuring established recurring assessment cycles, clear owner accountability, and escalation paths to tie operational controls to portfolio decision making. The program reflected an enterprise oriented approach to Governance, Risk and Compliance using ServiceNow ERM and associated HSE modules.
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Silicon Valley Bank, a First Citizens Bank Company | Banking and Financial Services | 1500 | $2.0B | United States | ServiceNow | ServiceNow ERM | Governance, Risk and Compliance | 2022 | n/a |
In 2022, Silicon Valley Bank, a First Citizens Bank Company implemented ServiceNow ERM as its enterprise ERM platform. The program was led by the Director GRC Platform and Tools who served as principal product owner for ServiceNow IRM and for aligning platform behavior to enhanced ERM standards and procedures. The initial scope prioritized development of an eGRC data model and a migration strategy, and delivery was managed through SVB's agile and SDLC methodologies. The effort was framed within the bank's Governance, Risk and Compliance objectives and enterprise risk management processes.
Configuration and functional work focused on core ERM capabilities consistent with Governance, Risk and Compliance platforms, including risk assessment frameworks, a centralized risk register, control mapping, issue and remediation tracking, policy management, and executive reporting. The implementation team developed the eGRC data model and executed a migration strategy to onboard existing risk datasets into ServiceNow ERM, while configuring workflow orchestration for assessment cycles and remediation tracking. Product delivery used sprint-based releases and SDLC controls to stage capability rollout and testing.
Integrations were scoped around consolidating risk data feeds and interfacing with enterprise reporting and controls workflows, with migration planning emphasized as a key implementation activity. The delivery plan did not identify external system names in public notes, and the platform work emphasized data model consistency to support downstream risk reporting and control assurance processes. Operational coverage included risk management and compliance functions across the bank as represented by GRC stakeholders.
Governance and organizational change activities were explicit parts of the program, including team and stakeholder management, product ownership, and structured change management to drive adoption. The Director's responsibilities included development of the migration strategy, oversight of product delivery, and coordination of risk assessment and relationship building as part of platform rollout and ongoing governance.
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Buyer Intent: Companies Evaluating ServiceNow ERM
- Talan, a France based Professional Services organization with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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