List of ServiceNow Event Management Customers
ServiceNow
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Professional Services
26293
$11.0B
Since 2010, our global team of researchers has been studying ServiceNow Event Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Event Management for Event Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Event Management for Event Management include: Blue Shield of California, a United States based Insurance organisation with 7800 employees and revenues of $27.44 billion, Kering SA, a France based Consumer Packaged Goods organisation with 44627 employees and revenues of $18.91 billion, Chanel, a France based Retail organisation with 9500 employees and revenues of $3.10 billion, Nestle Spain, a Spain based Consumer Packaged Goods organisation with 4175 employees and revenues of $2.46 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Event Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Event Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Blue Shield of California | Insurance | 7800 | $27.4B | United States | ServiceNow | ServiceNow Event Management | Event Management | 2018 | n/a | In 2018 Blue Shield of California implemented ServiceNow Event Management as part of an enterprise monitoring development and maintenance effort. The work encompassed an operational engagement from April 2018 to March 2019 in Sacramento, where a Sr. Business Systems Analyst developed and tested event ingestion, rule logic, and monitoring configuration for production monitoring feeds. Implementation focused on ServiceNow Event Management rule development and configuration. Teams created ServiceNow event rules for SNMP traps after analysis of MIB files, and authored EIF and Email rules aligned to existing Netcool SNMP probe rules. The effort included configuring monitor servers, maintaining thresholds and resource groups in IBM ITM and APM, and supporting Netcool probe rules such as mttrapd, eif, email, and ping alongside Netcool Impact policies. Integrations were explicitly implemented between ServiceNow Event Management and multiple monitoring stacks, including IBM APM, IBM ITM, IBM Netcool, Splunk, AppDyncmic, and Dynatrace. ServiceNow Event Management was instrumented to consume events and alerts derived from Netcool probes and Splunk indexed data, while Splunk forwarders and dashboards were used for log collection, analysis, alerts, and operational troubleshooting. Governance and operational processes were adapted to support continuous rule testing and incident troubleshooting, with workflows for analyzing indexed data, maintaining probe and agent configurations, and resolving probe and script failures. The engagement emphasized hands-on rule testing, dashboard and report creation, and operational support for agent, probe, and script troubleshooting within the IT operations and monitoring function. | |
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Chanel | Retail | 9500 | $3.1B | France | ServiceNow | ServiceNow Event Management | Event Management | 2021 | n/a | In 2021, Chanel deployed ServiceNow Event Management as the central Event Management solution to consolidate monitoring and event handling across its France retail network. The implementation explicitly supported store operations and IT support workflows for locations including Paris, Roissy, Lille, Lyon, Marseille, Toulouse, Strasbourg, Bordeaux, Nice, Cannes, Monaco, St Tropez and Courchevel, and was aligned with VIP IT Support Technician and helpdesk responsibilities for local and intermediary stores. ServiceNow Event Management was configured to ingest alerts, correlate events, and feed the service desk for incident orchestration, employing event correlation and suppression patterns consistent with Event Management implementations. Functional configuration documented in operational notes included monitoring and management of files via ServiceNow and instrumentation to track migration and deployment projects as part of ongoing operational tasks. The implementation integrated with the customer environment components listed in internal notes, including Microsoft Intune, MECM, Active Directory, Print Server and FIM, and leveraged remote access and authentication tools such as Beyond Trust and Okta authenticator to collect endpoint signals from Windows 10 and 11 devices and iOS devices. These integrations centralized alerts into ServiceNow workflows and routed escalations to store support teams and the central helpdesk, ensuring event sources across endpoint management and identity systems were consolidated. Governance and operational changes focused on assigning monitoring ownership to VIP IT Support Technician roles and project teams responsible for migration and deployment, standardizing event to incident escalation paths and configuring notification and remediation playbooks. The rollout emphasized aligning endpoint management controls and service desk workflows with ServiceNow Event Management to reduce manual ticketing and streamline operational monitoring across Chanel retail sites. | |
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Kering SA | Consumer Packaged Goods | 44627 | $18.9B | France | ServiceNow | ServiceNow Event Management | Event Management | 2017 | n/a | In 2017, Kering SA deployed ServiceNow Event Management to centralize event ingest and incident correlation across its IT operations. ServiceNow Event Management, in the Event Management category, was adopted as an operational layer supporting network and security teams across data centers and cloud environments. The implementation focused on typical Event Management capabilities, including event ingestion, correlation and alert suppression, topology-aware event grouping and automated incident creation linked to the CMDB. ServiceNow Event Management was configured to surface prioritized operational events and reduce noisy alerts, aligning event-to-incident workflows with existing IT service management processes. Operational integration leveraged AWS native tooling, the team drove service automation through Lambda, SQS, SNS and CloudWatch to feed monitoring events and trigger automated response playbooks. The Event Management deployment ran alongside security tooling such as Qualys vulnerability detection, WAF and ZTNA/proxy solutions, and was managed within the broader network and security service stack including DNS and SSL administration. Governance and rollout were managed by the system operations and network security organization, with responsibilities that included KPI tracking, SLA management and steering committee coordination with outsourcing vendors. The ServiceNow Event Management instance supported carve-out and brand-specific service management use cases for retail brands, and was operated as an ongoing production service by the system operations team. | |
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Consumer Packaged Goods | 4175 | $2.5B | Spain | ServiceNow | ServiceNow Event Management | Event Management | 2022 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow Event Management Coverage
ServiceNow Event Management is a Event Management solution from ServiceNow.
Companies worldwide use ServiceNow Event Management, from small firms to large enterprises across 21+ industries.
Organizations such as Blue Shield of California, Kering SA, Chanel and Nestle Spain are recorded users of
ServiceNow Event Management for Event Management.
Companies using ServiceNow Event Management are most concentrated in Insurance, Consumer Packaged Goods and Retail, with adoption spanning over 21 industries.
Companies using ServiceNow Event Management are most concentrated in United States, France and Spain, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Event Management across Americas, EMEA, and APAC.
Companies using ServiceNow Event Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 75%, and global enterprises with 10,000+ employees - 25%.
Customers of ServiceNow Event Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Event Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Event Management.