List of ServiceNow HR Task Management Customers
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United States
Since 2010, our global team of researchers has been studying ServiceNow HR Task Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow HR Task Management for Task Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow HR Task Management for Task Management include: Ernst & Young, a United Kingdom based Professional Services organisation with 406209 employees and revenues of $51.20 billion, Envision Healthcare, a United States based Healthcare organisation with 55000 employees and revenues of $16.00 billion, Yara International, a Norway based Consumer Packaged Goods organisation with 17000 employees and revenues of $13.93 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow HR Task Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow HR Task Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Envision Healthcare | Healthcare | 55000 | $16.0B | United States | ServiceNow | ServiceNow HR Task Management | Task Management | 2014 | Cloud Sherpas |
In 2014, Envision Healthcare implemented ServiceNow HR Task Management to automate HR service requests and centralize knowledge into an employee self service portal. The deployment used ServiceNow HR Service Delivery capabilities within the Task Management category to orchestrate HR case intake, assignment, and resolution for common processes such as onboarding and offboarding.
ServiceNow HR Task Management was configured to deliver HR case and task management workflows alongside a centralized HR knowledge base, enabling HR agents to route and close requests from a single system of record. The program emphasized standardized request categorization, knowledge article publishing, and case lifecycle tracking to reduce manual handoffs and improve agent cadence.
The rollout was delivered with ServiceNow Professional Services and Cloud Sherpas, and was implemented across Envision Healthcare operations in the United States to support HR service delivery for the company workforce. Operational coverage targeted HR service centers and employee-facing HR touchpoints, aligning case ownership and knowledge governance with HR process owners.
The implementation focused on automating onboarding and offboarding workflows and centralizing HR knowledge, outcomes that the source reports as improving employee satisfaction and operational efficiency. Governance activities centered on standardizing HR request workflows and establishing knowledge management controls to maintain content accuracy and consistency.
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Ernst & Young | Professional Services | 406209 | $51.2B | United Kingdom | ServiceNow | ServiceNow HR Task Management | Task Management | 2016 | n/a |
In 2016, Ernst & Young implemented ServiceNow HR Task Management as part of a global ServiceNow HR Service Delivery deployment to modernize HR case management and agent workflows. The deployment went live across eight shared service centers and provided coverage for approximately 147,000 employees and about 600 HR shared services staff, establishing a centralized platform for HR service operations.
Configuration centered on ServiceNow HR case management and Agent Workspace capabilities, with ServiceNow HR Task Management used to orchestrate case to task handoffs and to streamline agent handling of HR inquiries. Functional emphasis included case intake, task orchestration, and a unified agent workspace for HR specialists, aligning with Task Management application patterns for work assignment and status tracking.
Operational scope covered shared service delivery for HR across multiple regions, with the platform governing agent workflows and standardizing case and task handling across the eight centers. Rollout and governance focused on consistent agent processes and cross-center coordination to reduce variability in HR service responses.
Public accounts describe HR case management and Agent Workspace capabilities, and use of ServiceNow HR Task Management is inferred from those HRSD case and task features. The initiative is documented as improving HR efficiency and consistency across regions while supporting the stated employee and HR staff counts.
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Yara International | Consumer Packaged Goods | 17000 | $13.9B | Norway | ServiceNow | ServiceNow HR Task Management | Task Management | 2023 | Ernst & Young |
In 2023, Yara International implemented ServiceNow HR Task Management to centralize HR operations across Europe under the Task Management category. The deployment consolidated an Employee Service Center, portal-driven case management, and automated HR workflows covering 18 countries.
Configuration focused on portal, case management, and task automation capabilities within ServiceNow HR Task Management, mapping HR case lifecycles and automating routine HR tasks and approvals. Workflows were configured to orchestrate task assignment and status tracking consistent with Task Management functional terminology.
Ernst & Young led the implementation and rollout, coordinating workstreams with Yara HR to centralize operational processes and standardize case handling across regional HR teams. Operational scope targeted HR service delivery and employee services functions across 18 European countries.
The implementation delivered an Employee Service Center, case management and task automation aimed at reducing manual processes and increasing self-service for employees. ServiceNow HR Task Management is cited as the platform enabling these changes within Yara International's European HR operations.
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