List of ServiceNow IT Operations Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, CA, 95054,
United States
Santa Clara, CA, 95054,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow IT Operations Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow IT Operations Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow IT Operations Management for IT Service Management include: Cardinal Health, a United States based Healthcare organisation with 53084 employees and revenues of $222.58 billion, EDF, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Evernorth Health Services, a division of The Cigna Group, a United States based Healthcare organisation with 50000 employees and revenues of $140.00 billion, Bank of America, a United States based Banking and Financial Services organisation with 213000 employees and revenues of $101.89 billion, LVMH, a France based Retail organisation with 196647 employees and revenues of $95.33 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow IT Operations Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow IT Operations Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
3M | Manufacturing | 61500 | $24.6B | United States | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2016 | n/a |
In 2016, 3M implemented ServiceNow IT Operations Management as part of a broader IT Service Management rollout to centralize operations across IT, DevOps, HR, security, and customer service functions. The implementation targeted enterprise IT operations and service delivery workflows, with emphasis on event ingestion and portal driven user access to knowledge and service catalog resources.
The ServiceNow IT Operations Management implementation included configuration and ongoing maintenance of Service Catalog, Incident Management, Asset Management, IT Operations Management, Change and Release Management, Event Management, Customer Service Management, HR Service Delivery, SecOps, PPM portal features and CMS driven portal customization. Event Management was configured with rules and thresholds to monitor infrastructure health and performance, approval chains were designed for CSM contract review and renewals, role based access control was applied in HRSD, and orchestration capabilities were leveraged to automate repetitive SecOps tasks.
Integrations were implemented between ServiceNow Event Management and monitoring tools Nagios and SolarWinds to ingest alerts into the platform for centralized event handling. The implementation also integrated ITSM and CSM workflows with DevOps toolchains Azure DevOps, GitHub, and Jenkins to enable issue tracking, automated change requests, and improved collaboration between development and operations teams. ServiceNow reporting and performance analytics dashboards were developed to surface ITOM and SecOps metrics for stakeholders.
Governance and rollout activities included development of business requirement documents and comprehensive training materials, delivery of workshops and training sessions for platform users and developers, and documentation to support SPM and ITOM adoption. Approval workflows and contract automation were instrumented to enforce cost center thresholds, and compliance tracking features were implemented in HRSD to maintain adherence to labor laws and internal policies.
The program delivered explicit operational outcomes described by the implementation team, including improved collaboration between development and operations, automation of repetitive tasks that increased efficiency and reduced SecOps response times, and higher user adoption through targeted training and portal enhancements. The ServiceNow IT Operations Management instance continued to be used as the central IT Service Management platform for visibility into events, assets, changes, and HR service metrics.
|
 |
AB InBev | Consumer Packaged Goods | 137000 | $59.3B | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a |
In 2023, AB InBev implemented ServiceNow IT Operations Management to centralize operational control for workplace and site IT support. The deployment is positioned within the IT Service Management category and targets on site and remote support workflows across Leuven, Belgium and broader European locations.
ServiceNow IT Operations Management was configured to support workplace and IT operations functions with a scoped CMDB and discovery oriented processes to populate asset records. IT Asset Management workflows were established to capture license and image maintenance responsibilities for workplace devices, while incident, request, and problem management processes were instrumented to enforce SLA and KPI tracking. Knowledge centered support, including KCS and agile ticket triage, was embedded to standardize resolution steps for both remote and on site engineers.
The implementation was integrated into existing Digital Workplace coordination to enable formal handoffs between local engineers, zone managers, and global IT Operations stakeholders. Operational coverage maps to workplace functions such as server rooms, meeting rooms, printers and endpoint fleets, and aligns with organizational directory and identity practices noted in the environment, including Active Directory and Azure knowledge. ServiceNow IT Operations Management supports linkage between asset records and support channels to consolidate resolution logs and operational telemetry.
Governance focused on standardizing incident, request, and problem workflows across European teams, applying consistent SLA ownership, escalation paths, and reporting. Rollout emphasized knowledge capture and KCS adoption, and role based access for local IT Support Engineers to own physical site footprints while coordinating with the Digital Workplace team. The configuration centralizes operational data for IT Service Management, enabling coordinated maintenance, preventive interventions, and cross site support orchestration.
|
 |
Acces Industrie Sa | Construction and Real Estate | 450 | $100M | France | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a |
In 2023, Acces Industrie Sa implemented ServiceNow IT Operations Management as part of its IT Service Management posture, and the company’s public website shows ServiceNow ITSM components exposed for end user access. The implementation is associated with the ServiceNow portfolio and positions ServiceNow IT Operations Management alongside visible ServiceNow ITSM capabilities on the corporate site, aligning the vendor application with the company’s IT Service Management needs.
Configuration work focused on standard IT Service Management and IT operations capabilities consistent with ServiceNow IT Operations Management, including incident management and service catalog driven self-service, configuration management and a CMDB oriented approach, plus event and discovery oriented operations workflows. The implementation narrative indicates the organization configured service request flows and ticketing processes typical of IT Service Management deployments, and the ServiceNow IT Operations Management instance was instrumented to support operational monitoring and service mapping workflows.
Operational coverage includes Acces Industrie Sa’s IT and operations teams, with the ServiceNow ITSM presence on the corporate website used to surface service catalog items and user-facing request forms. The deployment scope is organization wide for internal IT and operations functions, reflecting a consolidated service delivery channel delivered through the ServiceNow IT Operations Management platform and its IT Service Management front end.
Governance changes centered on centralizing incident and change workflow definitions and establishing configuration item stewardship to support ongoing operations and configuration management. ServiceNow IT Operations Management was used to codify process-level controls and role based access for IT and operations staff, supporting standardized ticket routing and lifecycle management consistent with IT Service Management governance practices.
|
 |
Acciona | Utilities | 66021 | $21.1B | Spain | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2021 | n/a |
In 2021, Acciona implemented ServiceNow IT Operations Management as part of its broader IT Service Management program. This implementation positioned ServiceNow IT Operations Management within Acciona to support IT operations, incident and event handling, and service lifecycle coordination under the IT Service Management category.
The deployment encompassed ServiceNow ITOM capabilities alongside concurrent ServiceNow modules including ITSM, ITBM, SecOps and Enterprise APP, with configuration work focused on discovery, event management, service mapping, orchestration workflows, and CMDB reconciliation to enable operational event to ticket flows. The ServiceNow IT Operations Management application was configured to interoperate with service management and governance processes, using application-level automation and workflow orchestration consistent with IT Service Management functional patterns.
Integration work was executed through coordinated projects with internal Acciona areas and external suppliers, driven by an internal Application Manager role responsible for defining functional requirements and supervising execution. Agile methodologies were used to manage delivery, and integration projects were scoped to connect operational monitoring and service management processes rather than to specific third party systems.
Governance and operationalization included a defined roadmap, continuous improvement practices and QA processes for platform maintenance, with the ServiceNow Application Manager supervising backlog prioritization, stakeholder communications and multi-project coordination. The implementation emphasized institutionalizing IT operations workflows and platform governance within Acciona, aligning the ServiceNow IT Operations Management application to enterprise IT Service Management processes.
|
 |
Adelaide University | Education | 7200 | $931M | Australia | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2021 | n/a |
In 2021 Adelaide University deployed ServiceNow IT Operations Management as its IT Service Management platform, centralizing support access and streamlining multiple service workflows. The rollout connected the workflows of six different processes into a single My IT service portal to enable live chat, service catalogs, and end to end tracking of requests and approvals.
The ServiceNow IT Operations Management implementation included a self service portal and an extensive knowledge management configuration, producing about 1,800 knowledge articles accessible from any device. Functional capabilities implemented included live chat, catalog management, request and approval tracking, and automation of routine service request handling to support both students and staff.
Operational coverage encompassed the university IT support teams and the broader student and staff population, with 100% of IT support teams logging into the ServiceNow platform and 95% of users reported as fully trained following rollout. The portal and accompanying digital app deflected 2,500 calls in the first month, recorded 200 live chats in the first week, and facilitated more than 20,000 self service requests in the months after deployment.
Governance changes focused on consolidating help interactions into the My IT portal and standardizing knowledge publication and workflow automation, which the university reported reduced processing time for service requests by 80% and improved satisfaction ratings by 20% in regular surveys. The university cited ServiceNow ongoing investment in research and development as a factor in vendor selection, and all operational metrics were reported by the university after the 2021 deployment.
|
 |
|
Insurance | 26000 | $27.3B | Netherlands | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2023 | n/a |
|
|
|
|
Banking and Financial Services | 25405 | $20.6B | Hong Kong | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 | n/a |
|
|
|
|
Oil, Gas and Chemicals | 1000 | $200M | Portugal | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2021 | n/a |
|
|
|
|
Manufacturing | 15000 | $4.7B | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2022 | Devoteam |
|
|
|
|
Consumer Packaged Goods | 350 | $60M | Belgium | ServiceNow | ServiceNow IT Operations Management | IT Service Management | 2019 | n/a |
|
Showing 1 to 10 of 92 entries
Buyer Intent: Companies Evaluating ServiceNow IT Operations Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow IT Operations Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow IT Operations Management for IT Service Management include:
- Pancreatic Cancer Uk, a United Kingdom based Non Profit organization with 90 Employees
- Atlassian, a Australia based Professional Services company with 13813 Employees
- Talan, a France based Professional Services organization with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
 |
Atlassian | Professional Services | 13813 | $5.2B | Australia | 2026-08-12 |
 |
Pancreatic Cancer Uk | Non Profit | 90 | $9M | United Kingdom | 2026-05-08 |
 |
Talan | Professional Services | 7100 | $971M | France | 2025-05-20 |
|
|
Professional Services | 1800 | $110M | India | 2025-05-12 |
|
|
Retail | 2000 | $1.2B | Poland | 2024-09-02 |
FAQ - APPS RUN THE WORLD ServiceNow IT Operations Management Coverage
ServiceNow IT Operations Management is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow IT Operations Management, from small firms to large enterprises across 21+ industries.
Organizations such as Cardinal Health, EDF, Evernorth Health Services, a division of The Cigna Group, Bank of America and LVMH are recorded users of
ServiceNow IT Operations Management for IT Service Management.
Companies using ServiceNow IT Operations Management are most concentrated in Healthcare, Utilities and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ServiceNow IT Operations Management are most concentrated in United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow IT Operations Management across Americas, EMEA, and APAC.
Companies using ServiceNow IT Operations Management range from small businesses with 0-100 employees - 1.09%, to mid-sized firms with 101-1,000 employees - 14.13%, large organizations with 1,001-10,000 employees - 30.43%, and global enterprises with 10,000+ employees - 54.35%.
Customers of ServiceNow IT Operations Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow IT Operations Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.