List of ServiceNow IT Operations Management Customers

ServiceNow

2225 Lawson Lane,
Santa Clara, 95054, CA,
United States

https://www.servicenow.com/

1 408-501-8550

Professional Services

26293

$11.0B

Since 2010, our global team of researchers has been studying ServiceNow IT Operations Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased ServiceNow IT Operations Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using ServiceNow IT Operations Management for IT Service Management include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, LVMH Moet Hennessy Louis Vuitton, a France based Retail organisation with 200518 employees and revenues of $99.35 billion, Munich Re, a Germany based Insurance organisation with 43306 employees and revenues of $67.13 billion, NedBank, a South Africa based Banking and Financial Services organisation with 25954 employees and revenues of $63.59 billion, AB InBev, a Belgium based Consumer Packaged Goods organisation with 143885 employees and revenues of $59.77 billion and many others.

Contact us if you need a completed and verified list of companies using ServiceNow IT Operations Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The ServiceNow IT Operations Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
AB InBev	Consumer Packaged Goods	143885	$59.8B	Belgium	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2023	n/a	In 2023, AB InBev implemented ServiceNow IT Operations Management to centralize operational control for workplace and site IT support. The deployment is positioned within the IT Service Management category and targets on site and remote support workflows across Leuven, Belgium and broader European locations. ServiceNow IT Operations Management was configured to support workplace and IT operations functions with a scoped CMDB and discovery oriented processes to populate asset records. IT Asset Management workflows were established to capture license and image maintenance responsibilities for workplace devices, while incident, request, and problem management processes were instrumented to enforce SLA and KPI tracking. Knowledge centered support, including KCS and agile ticket triage, was embedded to standardize resolution steps for both remote and on site engineers. The implementation was integrated into existing Digital Workplace coordination to enable formal handoffs between local engineers, zone managers, and global IT Operations stakeholders. Operational coverage maps to workplace functions such as server rooms, meeting rooms, printers and endpoint fleets, and aligns with organizational directory and identity practices noted in the environment, including Active Directory and Azure knowledge. ServiceNow IT Operations Management supports linkage between asset records and support channels to consolidate resolution logs and operational telemetry. Governance focused on standardizing incident, request, and problem workflows across European teams, applying consistent SLA ownership, escalation paths, and reporting. Rollout emphasized knowledge capture and KCS adoption, and role based access for local IT Support Engineers to own physical site footprints while coordinating with the Digital Workplace team. The configuration centralizes operational data for IT Service Management, enabling coordinated maintenance, preventive interventions, and cross site support orchestration.
Acces Industrie Sa	Construction and Real Estate	450	$100M	France	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2023	n/a	In 2023, Acces Industrie Sa implemented ServiceNow IT Operations Management as part of its IT Service Management posture, and the company’s public website shows ServiceNow ITSM components exposed for end user access. The implementation is associated with the ServiceNow portfolio and positions ServiceNow IT Operations Management alongside visible ServiceNow ITSM capabilities on the corporate site, aligning the vendor application with the company’s IT Service Management needs. Configuration work focused on standard IT Service Management and IT operations capabilities consistent with ServiceNow IT Operations Management, including incident management and service catalog driven self-service, configuration management and a CMDB oriented approach, plus event and discovery oriented operations workflows. The implementation narrative indicates the organization configured service request flows and ticketing processes typical of IT Service Management deployments, and the ServiceNow IT Operations Management instance was instrumented to support operational monitoring and service mapping workflows. Operational coverage includes Acces Industrie Sa’s IT and operations teams, with the ServiceNow ITSM presence on the corporate website used to surface service catalog items and user-facing request forms. The deployment scope is organization wide for internal IT and operations functions, reflecting a consolidated service delivery channel delivered through the ServiceNow IT Operations Management platform and its IT Service Management front end. Governance changes centered on centralizing incident and change workflow definitions and establishing configuration item stewardship to support ongoing operations and configuration management. ServiceNow IT Operations Management was used to codify process-level controls and role based access for IT and operations staff, supporting standardized ticket routing and lifecycle management consistent with IT Service Management governance practices.
Acciona	Utilities	66021	$21.1B	Spain	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2021	n/a	In 2021, Acciona implemented ServiceNow IT Operations Management as part of its broader IT Service Management program. This implementation positioned ServiceNow IT Operations Management within Acciona to support IT operations, incident and event handling, and service lifecycle coordination under the IT Service Management category. The deployment encompassed ServiceNow ITOM capabilities alongside concurrent ServiceNow modules including ITSM, ITBM, SecOps and Enterprise APP, with configuration work focused on discovery, event management, service mapping, orchestration workflows, and CMDB reconciliation to enable operational event to ticket flows. The ServiceNow IT Operations Management application was configured to interoperate with service management and governance processes, using application-level automation and workflow orchestration consistent with IT Service Management functional patterns. Integration work was executed through coordinated projects with internal Acciona areas and external suppliers, driven by an internal Application Manager role responsible for defining functional requirements and supervising execution. Agile methodologies were used to manage delivery, and integration projects were scoped to connect operational monitoring and service management processes rather than to specific third party systems. Governance and operationalization included a defined roadmap, continuous improvement practices and QA processes for platform maintenance, with the ServiceNow Application Manager supervising backlog prioritization, stakeholder communications and multi-project coordination. The implementation emphasized institutionalizing IT operations workflows and platform governance within Acciona, aligning the ServiceNow IT Operations Management application to enterprise IT Service Management processes.
	Insurance	26000	$27.3B	Netherlands	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2023	n/a
	Banking and Financial Services	25405	$20.6B	Hong Kong	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2022	n/a
	Oil, Gas and Chemicals	1000	$200M	Portugal	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2021	n/a
	Manufacturing	15000	$4.7B	Belgium	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2022	Devoteam
	Consumer Packaged Goods	350	$60M	Belgium	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2019	n/a
	Distribution	915	$300M	Spain	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2022	n/a
	Professional Services	240	$13M	Portugal	ServiceNow	ServiceNow IT Operations Management	IT Service Management	2018	n/a

Showing 1 to 10 of 65 entries

Buyer Intent: Companies Evaluating ServiceNow IT Operations Management

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow IT Operations Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow IT Operations Management for IT Service Management include:

Talan, a France based Professional Services organization with 7100 Employees
Kellton Tech Solutions, a India based Professional Services company with 1800 Employees
Allegro, a Poland based Retail organization with 2000 Employees

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