List of ServiceNow LightStep Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying ServiceNow LightStep customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow LightStep for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow LightStep for Application Performance Management include: Nava, a United States based Professional Services organisation with 650 employees and revenues of $100.0 million, Sourcegraph, a United States based Professional Services organisation with 184 employees and revenues of $50.0 million, Lightstep, a United States based Professional Services organisation with 180 employees and revenues of $25.0 million, Ladderr , a United States based Professional Services organisation with 50 employees and revenues of $5.0 million, StatSocial, a United States based Professional Services organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow LightStep, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow LightStep customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Codeburst | Media | 10 | $1M | United States | ServiceNow | ServiceNow LightStep | Application Performance Management | 2019 | n/a |
In 2019, Codeburst implemented ServiceNow LightStep to instrument its public website. ServiceNow LightStep is an Application Performance Management solution that Codeburst uses for web performance monitoring and incident response, providing observability across frontend and backend traffic on the site.
Deployment followed a SaaS instrumentation pattern, using JavaScript frontend instrumentation and backend tracing libraries to enable distributed tracing, latency analysis, error tracking, service maps, dashboards, and alerting. The implementation scope covered the public website and associated content services, with primary operational users in the engineering team, and configuration focused on dashboards, tracing workflows, and escalation alert rules to support incident investigation.
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Embedly | Professional Services | 10 | $1M | United States | ServiceNow | ServiceNow LightStep | Application Performance Management | 2019 | n/a |
In 2019, Embedly deployed ServiceNow LightStep to instrument its public website for Application Performance Management. The implementation used front end instrumentation together with server side distributed tracing to capture spans, request level metrics, and error traces across the website and exposed API endpoints. ServiceNow LightStep was operated as a cloud hosted APM instance, with configurations emphasizing trace sampling, retention windows, and service topology maps to support debugging and performance visibility.
Operational scope was focused on web operations and the small engineering team, with telemetry collected from site pages and API calls feeding into incident triage and debugging flows. Governance was handled through engineering owned tracing configurations and alerting rules, and rollout proceeded incrementally across site modules and endpoints. Embedly uses ServiceNow LightStep on their website to centralize Application Performance Management data and to align observability with development and support workflows.
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Ladderr | Professional Services | 50 | $5M | United States | ServiceNow | ServiceNow LightStep | Application Performance Management | 2019 | n/a |
In 2019, Ladderr implemented ServiceNow LightStep to instrument and monitor their public website, aligning the deployment with Application Performance Management objectives. The implementation purpose was to provide visibility into web request paths and latency across the company website, using ServiceNow LightStep as the primary Application Performance Management tool.
Configuration centered on distributed tracing, span level trace collection, telemetry aggregation, and service topology visualization. ServiceNow LightStep was configured to capture browser and server traces, aggregate latency profiles by operation, and surface trace samples for detailed root cause analysis using the application’s APM capabilities.
Operational coverage focused on the company engineering and DevOps functions in the United States, given Ladderr’s small enterprise footprint of approximately 50 employees. Instrumentation was applied to the website stack through browser instrumentation and server side trace capture, creating trace context propagation across client and backend requests and enabling developers to correlate frontend performance with backend service behavior.
Governance practices emphasized tag based service ownership, alert rules tied to trace derived latency signals, and integration of trace evidence into incident triage workflows. The narrative centers on ServiceNow LightStep as the implemented Application Performance Management platform for Ladderr’s website observability and engineering troubleshooting workflows.
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Professional Services | 180 | $25M | United States | ServiceNow | ServiceNow LightStep | Application Performance Management | 2017 | n/a |
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Professional Services | 650 | $100M | United States | ServiceNow | ServiceNow LightStep | Application Performance Management | 2019 | n/a |
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Professional Services | 184 | $50M | United States | ServiceNow | ServiceNow LightStep | Application Performance Management | 2016 | n/a |
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Professional Services | 25 | $2M | United States | ServiceNow | ServiceNow LightStep | Application Performance Management | 2019 | n/a |
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Professional Services | 10 | $1M | Singapore | ServiceNow | ServiceNow LightStep | Application Performance Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow LightStep
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