List of ServiceNow Service Catalog Customers
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Since 2010, our global team of researchers has been studying ServiceNow Service Catalog customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Service Catalog for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Service Catalog for IT Service Management include: NHS England, a United Kingdom based Government organisation with 16074 employees and revenues of $219.44 billion, The Coca-Cola Company, a United States based Consumer Packaged Goods organisation with 69700 employees and revenues of $47.06 billion, Texas Roadhouse, a United States based Retail organisation with 95000 employees and revenues of $5.37 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Service Catalog, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Service Catalog customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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NHS England | Government | 16074 | $219.4B | United Kingdom | ServiceNow | ServiceNow Service Catalog | IT Service Management | 2021 | Cognizant | In 2021, NHS England implemented ServiceNow Service Catalog as part of an IT Service Management program aimed at streamlining case intake and handling. The initiative focused on standardizing service definitions and intake channels used by NHS staff and partner organisations across the United Kingdom. The implementation configured ServiceNow Service Catalog capabilities to create a rationalized services catalog, request management flows and catalog item modelling. Configuration work emphasized intake form standardization, automated request routing and role based approvals to reduce manual triage and accelerate case handling. Cognizant led the delivery under a contract beginning mid-2021, executing consolidation of data and service definitions originating in three separate IT, CRM and ITSM systems into the centralized ServiceNow Service Catalog. The architecture established a single intake funnel and centralized case records to support cross team visibility and orchestration of support tasks. Program governance introduced catalog ownership, data stewardship and redefined intake workflows to align IT Service Management operations with the centralized catalog and to support service lifecycle updates. Rollout and change management targeted operational teams responsible for case handling, support services and partner liaison functions. Outcomes reported by the program included faster task completion of 43 percent, higher ease of use of 59 percent and projected savings of about £1 million. ServiceNow Service Catalog is positioned as the primary IT Service Management layer for intake and request handling across the organisation. | |
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Texas Roadhouse | Retail | 95000 | $5.4B | United States | ServiceNow | ServiceNow Service Catalog | IT Service Management | 2023 | Royal Cyber | In 2023 Texas Roadhouse deployed ServiceNow Service Catalog to centralize and modernize IT self-service as part of its IT Service Management efforts. The engagement targeted the IT organization in the United States and focused on shifting routine support interactions to the ServiceNow Service Catalog and Service Portal to reduce email ticketing and accelerate incident resolution. Royal Cyber led the implementation and delivered catalog rationalization, redesign of the Service Portal user experience, and enablement of mobile and virtual agent access. Configuration work emphasized catalog item standardization, streamlined request workflows, and automation of common fulfillment paths consistent with ServiceNow Service Catalog capabilities. Operational coverage centered on IT support and service desk functions across United States sites, with self-service channels instrumented for web, mobile, and virtual agent interactions. The implementation emphasized service catalog lifecycle controls and catalog governance to maintain content quality and reduce duplicate or redundant offerings. Governance changes included catalog rationalization and the establishment of ongoing content ownership and change control processes driven by the IT organization. The project delivered measurable cost and satisfaction improvements, with the Royal Cyber case study reporting large savings and higher user satisfaction following the ServiceNow Service Catalog rollout. | |
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The Coca-Cola Company | Consumer Packaged Goods | 69700 | $47.1B | United States | ServiceNow | ServiceNow Service Catalog | IT Service Management | 2014 | Chengdu Shangtong Time Digital Technology | In 2014, The Coca-Cola Company implemented ServiceNow Service Catalog in an IT Service Management deployment to establish a branded employee service portal and centralize catalog driven requests. The effort targeted global IT and internal service functions, aiming to increase employee self service and reduce inbound IT contacts. The deployment delivered a branded ServiceNow service portal and Service Catalog configured to expose catalog items, knowledge content, and chat enabled support pathways. Configuration work emphasized service request workflows, catalog item definitions, request fulfillment orchestration, and knowledge enabled support to drive higher self service adoption. Delivery was executed with Fruition Partners and RightAnswers and included Chengdu Shangtong Time Digital Technology as the SI VAR. Integration activity focused on embedding the branded portal interface and aligning chat and knowledge components to route employee inquiries into self service channels and catalog driven fulfillment. The project ran September 2014 to January 2015 and included a global rollout across IT and internal service touchpoints. Governance changes established catalog ownership and content governance to sustain the portal, and the project write up reported higher self service adoption and a 40% increase in chat engagement. |
Buyer Intent: Companies Evaluating ServiceNow Service Catalog
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