List of Servicenow Service Mapping Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying Servicenow Service Mapping customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Servicenow Service Mapping for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Servicenow Service Mapping for IT Service Management include: Schneider Electric France, a France based Manufacturing organisation with 15000 employees and revenues of $3.54 billion, Ltg Lithuania, a Lithuania based Transportation organisation with 5825 employees and revenues of $489.0 million, OTP Bank, Ukraine, a Ukraine based Banking and Financial Services organisation with 250 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Servicenow Service Mapping, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Servicenow Service Mapping customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Ltg Lithuania | Transportation | 5825 | $489M | Lithuania | ServiceNow | Servicenow Service Mapping | IT Service Management | 2024 | Teiva Systems |
In 2024, Ltg Lithuania implemented ServiceNow Service Mapping alongside ServiceNow Discovery and targeted CMDB optimization as part of an IT Service Management modernization program delivered by Teiva Systems. The deployment focused on creating top down service maps for Ltg Lithuania's critical business services across hybrid on prem and cloud infrastructure located in Lithuania, aligning configuration data to service constructs for operational visibility.
The implementation combined ServiceNow Discovery to populate the CMDB, CMDB optimization to improve data quality and reconciliation, and ServiceNow Service Mapping to assemble service to infrastructure dependency views. Architecture work emphasized a service centric CMDB model and automated discovery processes, enabling the service maps to reflect both cloud and on prem elements and to support dependency-driven incident workflows.
Teiva Systems led configuration, discovery tuning and service mapping rollouts with operational coverage centered on IT operations and incident management teams. The program explicitly improved CMDB health, provided service to infrastructure dependency visibility for IT operations, and enabled integrated incident impact analysis and governance through the ServiceNow Service Mapping implementation.
|
 |
OTP Bank, Ukraine | Banking and Financial Services | 250 | $35M | Ukraine | ServiceNow | Servicenow Service Mapping | IT Service Management | 2024 | Teiva Systems |
In 2024 OTP Bank engaged Teiva Systems to implement Servicenow Service Mapping as part of a ServiceNow program in the IT Service Management category. The engagement focused on CMDB cleansing and establishing accurate service maps to support lifecycle control and to strengthen incident and change processes in the Ukraine region.
The implementation configured Servicenow Service Mapping alongside CMDB governance controls, including configuration item taxonomy rationalization, data normalization and reconciliation workflows, and automated service dependency modeling to reflect application and infrastructure relationships. Standard ITSM functional capabilities were emphasized, notably incident management, change management alignment, and configuration management data quality controls to reduce manual reconciliation efforts.
Teiva Systems led the rollout and governance design, operationalizing CMDB stewardship, role based data ownership, and change control checkpoints to ensure service map fidelity across IT operations and service owners. Outcomes explicitly centered on improved transparency, reduced manual interventions, and preparing OTP Bank for future automation initiatives while keeping operational coverage within the Ukraine region.
|
 |
Schneider Electric France | Manufacturing | 15000 | $3.5B | France | ServiceNow | Servicenow Service Mapping | IT Service Management | 2023 | Fujitsu |
In 2023, Schneider Electric France worked with Fujitsu to deploy ServiceNow Service Mapping as part of a global ServiceNow ITOM program within its IT Service Management portfolio. The program targeted IT operations across Europe and global sites, aiming to centralize service topology visibility and improve configuration data accuracy across the estate.
The implementation emphasized Discovery improvements and the construction of more than 100 service maps, with ServiceNow Service Mapping used to model application and infrastructure dependencies and to represent service topologies. Discovery enhancements captured asset and application fingerprints and the service maps consolidated dependency data into a single pane of glass for operations and monitoring teams, while ServiceNow Service Mapping was configured to populate and reconcile the CMDB.
Integrations and operational coverage focused on linking mapped service context into the CMDB and incident workflows to ensure incidents carried accurate service topology information. Operational scope included IT operations and service assurance teams in Schneider Electric France and across its Europe and global sites, enabling a unified operational view to support faster incident diagnosis as part of the broader ServiceNow ITOM program.
Fujitsu led the rollout and governance alignment, coordinating service map ownership and discovery cadence with IT operations to sustain CMDB accuracy. Outcomes documented in the project case study include improved CMDB accuracy, approximately 90% ticket accuracy and approximately a 50% reduction in incident resolution time within the first year following implementation.
|
Buyer Intent: Companies Evaluating Servicenow Service Mapping
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||