List of ServiceOS Customers
London, WC1R 4PS,
United Kingdom
Since 2010, our global team of researchers has been studying ServiceOS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceOS for Field Service Management, Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceOS for Field Service Management, Reservation and Booking Management include: My Plumber, a United Kingdom based Professional Services organisation with 15 employees and revenues of $1.0 million, Cloud 9 Vets, a United Kingdom based Healthcare organisation with 10 employees and revenues of $1.0 million, IVS Cleaning, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceOS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceOS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cloud 9 Vets | Healthcare | 10 | $1M | United Kingdom | ServiceOS | ServiceOS | Field Service Management,Reservation and Booking Management | 2019 | n/a |
In 2019, Cloud 9 Vets implemented ServiceOS to address growing call volumes and scheduling bottlenecks for its home-visit veterinary service. The deployment used ServiceOS as a Field Service Management,Reservation and Booking Management application to centralize appointment booking, customer intake, and field visit coordination.
ServiceOS was configured to automate reservation and booking workflows and appointment scheduling, including customer intake queuing and calendar-based slot management, aligning with core Field Service Management and Reservation and Booking Management capabilities. The configuration emphasized automating key interactions so that customers who contacted Cloud 9 Vets were captured and placed on the schedule rather than lost to unanswered calls.
The implementation was embedded into day-to-day operations across the small UK practice, improving capacity for frontline staff handling calls and bookings and supporting coordination of veterinary home visits. Operational coverage focused on customer service intake and scheduling for field visits, impacting operations and customer service functions.
Governance changes centered on standardized booking workflows and automated scheduling handoffs to reduce manual phone handling, with ServiceOS used continuously for more than a year. After using ServiceOS for more than a year, Cloud 9 Vets saw tremendous improvement in their capacity to reach more customers, with the case study noting improved operations and increased profits.
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IVS Cleaning | Professional Services | 10 | $1M | United Kingdom | ServiceOS | ServiceOS | Field Service Management,Reservation and Booking Management | 2019 | n/a |
In 2019, IVS CLEANING LTD implemented ServiceOS as a Field Service Management,Reservation and Booking Management application to centralize scheduling, dispatch, and client bookings across its domestic and commercial cleaning operations in the United Kingdom. The implementation positioned ServiceOS as the operational core for the business, replacing scattered manual processes with a unified application to manage bookings, teams, and client data.
The deployment leveraged ServiceOS capabilities including online booking, automated invoicing, a fully integrated mobile app, team tracking in real time, marketing tools, and softphones. Configuration focused on automating daily workflows and schedule optimization, while embedding invoicing and client communication into the same system to reduce administrative handoffs and manual reconciliation.
ServiceOS was used across customer-facing and field operations, coordinating cleaners in the field with office staff and client portals for bookings and updates. The implementation covered both domestic and commercial client segments and centralized client records, job histories, and availability to improve dispatch accuracy and follow up processes.
Governance and process change centered on standardizing workflows into the ServiceOS platform, formalizing booking-to-invoice handoffs, and enabling mobile-first task management for field staff. Since adopting ServiceOS, IVS CLEANING LTD reported efficiency gains through automated admin tasks and smarter scheduling, lower staff costs due to reduced administrative burden, increased completed bookings from fewer missed jobs, improved reliability from faster communication, higher client satisfaction, and greater scalability for future growth.
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My Plumber | Professional Services | 15 | $1M | United Kingdom | ServiceOS | ServiceOS | Field Service Management,Reservation and Booking Management | 2019 | n/a |
In 2019, My Plumber implemented ServiceOS, a Field Service Management,Reservation and Booking Management application. The London based plumbing, handyman, electrician and gas safe engineer provider with 15 employees adopted ServiceOS to address hectic scheduling and frequent customer rescheduling that were disrupting daily operations.
The implementation centered on ServiceOS capabilities for automatic rescheduling, real time availability and route optimization, combined with core booking and dispatch scheduling workflows. Configuration focused on scheduling logic and appointment change handling, enabling automatic reassignment of technicians and dynamic adjustment of daily workboards. ServiceOS was used to instrument booking management and field technician orchestration consistent with Field Service Management,Reservation and Booking Management functional expectations.
Operational deployment covered the companys field workforce and customer booking channels across London, applying the system to emergency visits and routine service calls. The rollout tied technician availability to the customer facing booking engine, creating a single source of truth for appointments and routes used by dispatch and field staff. No implementation partner is referenced in the source materials.
Governance and process changes centralized scheduling decisions into the ServiceOS platform and formalized workflows for handling appointment changes, which reduced manual rescheduling effort. Immediately after implementing ServiceOS the company reported improved day to day operation and more optimal use of technicians time, with May 2019 showing 258 bookings worth £20,000 and May 2020 showing 455 bookings worth £32,615.
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