List of ServicePower Field Service Management Customers
McLean, 22102, VA,
United States
Since 2010, our global team of researchers has been studying ServicePower Field Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServicePower Field Service Management for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServicePower Field Service Management for Field Service Management include: LG Electronics USA, a United States based Manufacturing organisation with 7000 employees and revenues of $3.50 billion, Tk Elevator Belgium, a Belgium based Manufacturing organisation with 300 employees and revenues of $60.0 million, Goodman Home Solutions, a United States based Professional Services organisation with 35 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using ServicePower Field Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServicePower Field Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Goodman Home Solutions | Professional Services | 35 | $2M | United States | ServicePower | ServicePower Field Service Management | Field Service Management | 2021 | n/a |
In 2021, Goodman Home Solutions implemented ServicePower Field Service Management to strengthen end-customer field service delivery. The deployment targeted field service operations and technician mobility across its United States operations, aligning technicians, scheduling, and customer communications under a single Field Service Management platform.
The implementation centered on ServicePower's customer experience suite, incorporating schedule optimization and a mobility app to support appointment scheduling, dynamic dispatch, mobile work order execution, and technician route guidance. Configuration emphasized schedule optimization algorithms and the mobility application to enable real-time technician updates and customer appointment notifications, with the full ServicePower Field Service Management solution used to centralize field workflows and mobile execution.
Operational coverage included dispatch teams, service technicians, and customer service functions, with rollout activities focused on operationalizing technician mobility and improving schedule adherence. Outcomes reported for the deployment were higher schedule adherence and better first-time fix capability across Goodman Home Solutions' service network.
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LG Electronics USA | Manufacturing | 7000 | $3.5B | United States | ServicePower | ServicePower Field Service Management | Field Service Management | 2017 | n/a |
In 2017, LG Electronics USA implemented ServicePower Field Service Management, adopting a Field Service Management solution to support appliance field service operations across the United States. The deployment was scoped to field service operations and warranty and claims processes within LG's US service network.
The implementation centered on ServicePower Field Service Management capabilities, notably AI based schedule optimization and warranty claims management, and included configuration of technician dispatch and mobile field workflows to operationalize appointments and service confirmations. Workflows were instrumented to provide schedule flexibility, automated claims intake and processing, routing logic for technician assignment, and lifecycle tracking for warranty cases.
Operational coverage focused on the United States service network and impacted field service operations and warranty claims teams, with governance aligned to standardize claims processing and field scheduling workflows. The rollout delivered improved scheduling flexibility and claims automation for LG's US service network as reported, strengthening coordination between field dispatch and warranty administration.
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Tk Elevator Belgium | Manufacturing | 300 | $60M | Belgium | ServicePower | ServicePower Field Service Management | Field Service Management | 2023 | n/a |
In 2023, Tk Elevator Belgium deployed ServicePower Field Service Management in the Field Service Management category to modernize technician scheduling and customer communications. The initial deployment targeted field service operations and a consumer self service portal across the Belgium and Luxembourg region, addressing appointment booking, technician dispatch orchestration, and real time job status visibility for customers and technicians.
ServicePower Field Service Management was configured to support centralized scheduling, schedule optimization logic, route efficiency workflows, and a customer-facing self service portal that surfaces job status and appointment details. Configuration work focused on appointment scheduling rules, technician mobile access and workload balancing, and aligning scheduling workflows with field operations and customer service teams. Governance and rollout were organized around field service and customer service ownership, with phased activation across the Belgium and Luxembourg region, and the program was explicitly aimed to improve schedule optimization, route efficiency, and visibility into job status.
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Buyer Intent: Companies Evaluating ServicePower Field Service Management
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