List of ServiceTrade Customers
Durham, 27703-8496, NC,
United States
Since 2010, our global team of researchers has been studying ServiceTrade customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceTrade for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceTrade for Field Service Management include: Western Allied Mechanical Inc, a United States based Construction and Real Estate organisation with 220 employees and revenues of $60.0 million, Airlogix, a United States based Construction and Real Estate organisation with 30 employees and revenues of $11.0 million, Guardian Fire Protection Services, a United States based Professional Services organisation with 80 employees and revenues of $8.0 million, RESSAC Climate Control Technologies, a United States based Professional Services organisation with 40 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceTrade, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceTrade customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Airlogix | Construction and Real Estate | 30 | $11M | United States | ServiceTrade | ServiceTrade | Field Service Management | 2018 | n/a |
In 2018, Airlogix implemented ServiceTrade for Field Service Management. The deployment uses ServiceTrade as a cloud hosted service platform to manage field service workflows for the company's construction and real estate service operations. Implementation focused on configuring work order management, scheduling and dispatch, mobile technician workflows, and customer facing service reporting.
ServiceTrade is used on Airlogix's website to provide customer access to service confirmations, scheduling, and completed job reports. Operational scope centers on field operations and customer service, enabling dispatcher to technician coordination, standardized job documentation, and billing related workflows common to Field Service Management implementations. Governance emphasis included centralizing job intake and standardizing technician data capture and service report delivery.
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Guardian Fire Protection Services | Professional Services | 80 | $8M | United States | ServiceTrade | ServiceTrade | Field Service Management | 2014 | n/a |
In 2014, Guardian Fire Protection Services implemented ServiceTrade, a Field Service Management application, to centralize inspection and recurring service operations across its field service organization in the United States. The initiative targeted field service and operations workflows that had been managed across four disparate systems, with a three month deployment timeline to put a single service management platform into production.
The ServiceTrade deployment focused on inspection management, recurring service scheduling, work order orchestration, dispatch and technician communication capabilities. Configuration emphasized standardized inspection forms, recurring contract schedules, and customer communications workflows to improve field service visibility and to coordinate technicians and office dispatch teams.
Operational coverage included expansion support across multiple business sites, enabling growth to eight offices and the administration of approximately 90,000 services across about 38,000 customer locations as reported in the vendor case study. The implementation was scoped to the United States field operations and centralized service records, technician activity tracking, and customer-facing notification processes.
Governance and rollout used a compressed three month timeline to standardize processes and operational policies for inspections and recurring services, shifting ownership of scheduling and customer communications into centralized dispatch and operations teams. Improved field visibility and customer communications were cited as direct outcomes supporting rapid geographic expansion and scaled service volume.
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RESSAC Climate Control Technologies | Professional Services | 40 | $3M | United States | ServiceTrade | ServiceTrade | Field Service Management | 2017 | Wipfli |
In 2017, RESSAC Climate Control Technologies implemented ServiceTrade, adopting a Field Service Management application to consolidate service operations across multiple California locations. The deployment targeted operational and financial alignment with a primary focus on accounting and finance visibility.
ServiceTrade was configured to support core field service workflows including job scheduling, service dispatch, digital work orders, mobile technician execution, and invoicing, aligning service delivery data with billing events. Configuration emphasized automating the work order to invoice lifecycle and standardizing service record capture to ensure consistent financial posting.
Ressac integrated ServiceTrade with Sage Intacct, with Wipfli serving as the implementation and integration partner for the Sage Intacct connection, to eliminate duplicate data entry and provide near real-time financial visibility. The integration synchronized service invoices and accounts receivable and accounts payable relevant transaction data between ServiceTrade and Sage Intacct, supporting accounting operations across multiple California locations.
Governance changes centralized accounting workflows within the finance team, which reduced manual AP and AR processing and improved financial reporting accuracy across sites. Wipfli’s integration work combined with the ServiceTrade Field Service Management configuration enabled Ressac to consolidate service and financial records for more consistent month end processes.
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Western Allied Mechanical Inc | Construction and Real Estate | 220 | $60M | United States | ServiceTrade | ServiceTrade | Field Service Management | 2021 | n/a |
In 2021, Western Allied Mechanical Inc implemented ServiceTrade, a Field Service Management application to modernize field quoting, customer portal access, and service workflows. Western Allied Mechanical Inc implemented ServiceTrade for Field Service Management to support service operations and customer quoting across its service and commercial teams.
ServiceTrade was configured to centralize field estimates, work order handling, proposal generation, scheduling, and a customer portal for visibility into service status. The deployment was integrated with the companys Spectrum accounting back end for service, quoting, and customer portal data exchange, keeping accounting and financial posting in Spectrum while ServiceTrade handled field operations and customer facing workflows.
Operational governance focused on new handoffs between field technicians, service coordinators, and accounting to accelerate quote to invoice processes, and process controls were applied to proposal generation and invoicing triggers. After deployment they cut the time from identifying a repair to sending a proposal by approximately 50 percent, and they accelerated invoicing and customer visibility, improving sales and operational efficiency according to the customer story.
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