List of Shoretel VoiP Customers
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Since 2010, our global team of researchers has been studying Shoretel VoiP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Shoretel VoiP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Shoretel VoiP for PBX, VoiP and Phone Systems include: Orange County Sanitation District, a United States based Government organisation with 663 employees and revenues of $525.0 million, Newport Orthopedic Institute, a United States based Healthcare organisation with 145 employees and revenues of $23.0 million, NAI Capital, a United States based Construction and Real Estate organisation with 200 employees and revenues of $20.0 million, VNAcare, a United States based Non Profit organisation with 100 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using Shoretel VoiP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Shoretel VoiP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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NAI Capital | Construction and Real Estate | 200 | $20M | United States | Mitel | Shoretel VoiP | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016, NAI Capital implemented Shoretel VoiP as its primary telephony platform in the PBX, VoiP and Phone Systems category. The Mitel supplied Shoretel VoiP deployment centralized voice services to support NAI Capital’s internal staff and commercial broker clients, with operational responsibility residing in the IT Helpdesk and system administration function.
Configuration work focused on canonical PBX capabilities including user account and extension provisioning, voicemail administration, handset provisioning and configuration, call routing and hunt group setup, and softphone support consistent with PBX and VoIP system capabilities. The Helpdesk Analyst III and System Administrator performed hands on administration of Shoretel VoiP, executing onboarding and offboarding procedures, provisioning and deprovisioning user extensions and handsets, and coordinating firmware updates and system hotfixes alongside brokerage application update windows.
Operationally the Shoretel VoiP implementation was integrated into broader IT onboarding workflows, linking phone provisioning to desktop and user account setup and to ongoing helpdesk support for more than 350 users. Governance emphasized centralized administrator control and documented provisioning steps, with routine maintenance coordination and policy enforcement for voicemail and handset configuration across the environment.
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Newport Orthopedic Institute | Healthcare | 145 | $23M | United States | Mitel | Shoretel VoiP | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016 Newport Orthopedic Institute implemented Shoretel VoiP within its PBX, VoiP and Phone Systems to standardize voice communications across its outpatient network. The deployment covered a medium sized healthcare practice operating seven offices across Orange County and Los Angeles, and positioned Shoretel VoiP as the primary telephony platform for clinical and administrative communication.
Configuration focused on core PBX capabilities consistent with the PBX, VoiP and Phone Systems category, including call routing, auto attendant and voicemail provisioning, centralized handset provisioning, and ongoing phone tree maintenance. The IT Specialist managed system updates, cost controls, and acted as the liaison with Mitel support for the Shoretel VoiP environment.
Operational ownership included front line support for Newport, Irvine, Huntington Beach and Mission Viejo offices, combining remote administration with in person troubleshooting and handset provisioning. Support responsibilities also coordinated with network maintenance for medical imaging and ultrasound devices when onsite connectivity affected voice services.
Governance and process control were centralized with the internal IT Specialist who maintained phone tree configuration, authorized changes, managed maintenance windows, and controlled telephony expenditures across sites. Operational procedures were adapted to accommodate safety sensitive access requirements for surgery centers and clean rooms, ensuring compliant onsite access for telephony maintenance.
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Orange County Sanitation District | Government | 663 | $525M | United States | Mitel | Shoretel VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Orange County Sanitation District implemented Shoretel VoiP as its PBX, VoiP and Phone Systems to centralize enterprise voice and emergency telephony across operations. The deployment covered two treatment plants and 19 pump stations across Orange County, California, supporting over 700 users and 125 emergency telephones.
The Shoretel VoiP implementation included configuration and ongoing management of the Mitel ShoreTel telephony platform, provisioning user extensions, emergency phone routing, and operational call routing policies. Administrative tasks encompassed system provisioning, handset lifecycle management, and aligning voice service configurations with network policies and QoS expectations.
The voice platform was integrated into the district network architecture which relies on dedicated MPLS with 4G LTE backup, two internet routers, and a Cisco switching fabric that was modernized to C9300L access, C9500 distribution, and N9K core elements alongside earlier 2950, 3650, 3750, 4500 and N7K equipment. Monitoring and operational support were instrumented through SolarWinds for network, server and IPAM visibility, and remote user access was supported via NetMotion VPN. The team also executed a Dual ISP project that obtained an ASN and IPv4 allocation to provision resilient internet paths for critical voice traffic.
Governance and rollout were driven by formal procurement and decision artifacts including RFPs, agenda reports, cost analyses and decision packages to secure approval and funding. The Senior Network Engineer led configuration, created SolarWinds custom pollers and alerts, and maintained network maps to provide operators immediate visibility of voice and network connectivity. The district concurrently advanced a Unified Communication effort using Microsoft Teams Voice with Direct Routing and engaged AudioCodes for SBC, SBA and media gateway equipment selection.
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Non Profit | 100 | $12M | United States | Mitel | Shoretel VoiP | PBX, VoiP and Phone Systems | 2018 | n/a |
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