List of Silwana InfoTech Call Center Customers
Dubai, x,
United Arab Emirates
Since 2010, our global team of researchers has been studying Silwana InfoTech Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Silwana InfoTech Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Silwana InfoTech Call Center for Call Center include: Kuwait Oil Company, a Kuwait based Oil, Gas and Chemicals organisation with 11713 employees and revenues of $16.65 billion, Jayaswal Neco Industries, a India based Manufacturing organisation with 4031 employees and revenues of $671.0 million, DCD, a United Arab Emirates based Government organisation with 320 employees and revenues of $38.0 million and many others.
Contact us if you need a completed and verified list of companies using Silwana InfoTech Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DCD | Government | 320 | $38M | United Arab Emirates | Silwana InfoTech | Silwana InfoTech Call Center | Call Center | 2022 | n/a |
In 2022, DCD, Dubai Civil Defence engaged Silwana InfoTech to deliver and install IT hardware and infrastructure that supported the deployment of Silwana InfoTech Call Center, a Call Center application. The engagement in the United Arab Emirates targeted operational readiness and citizen-facing services by improving device availability and service continuity.
The deployment aligned with Silwana InfoTech Call Center functional scope and reflected standard Call Center modules such as inbound and outbound contact routing, interactive voice response, agent desktop workflows, contact logging, and reporting. These capabilities were designed to operate atop the installed network, telephony and endpoint hardware to sustain continuous contact center operations.
Installed infrastructure encompassed servers, network devices and endpoint provisioning to support high device availability and service continuity across DCD operations in the UAE. Operational coverage emphasized citizen-facing call handling and readiness functions used by emergency response and support teams.
Governance included infrastructure commissioning and operational handover to DCD IT teams, with process alignment to maintain device uptime and service continuity. Outcomes explicitly stated from the Silwana InfoTech engagement include strengthened device availability and improved service continuity as it relates to citizen-facing services.
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Jayaswal Neco Industries | Manufacturing | 4031 | $671M | India | Silwana InfoTech | Silwana InfoTech Call Center | Call Center | 2021 | n/a |
In 2021, Jayaswal Neco Industries implemented Silwana InfoTech ERP and HR-related modules in India to centralize employee data and streamline HR and financial processes. The deployment centralized employee master data and consolidated HR workflows with finance reporting to improve data accuracy and reporting agility.
Silwana InfoTech Call Center is indicated as a complementary application in the vendor's published client listings and product portfolio, and it falls under the Call Center category. As a Call Center product, Silwana InfoTech Call Center would typically provide inbound and outbound contact handling, case or ticket management, skills-based routing, and agent desktop capabilities to support contact center operations. Integration with ERP and HR master data for agent profiles and unified employee records would be a standard architectural expectation to maintain consistency across HR and finance processes and service operations.
The known operational scope of the Silwana InfoTech deployment covered HR and finance functions in India, and adoption of a call center application would extend coverage to customer service and contact center teams, enabling centralized contact logs and consistent service workflows. Governance changes tied to the ERP and HR modules focused on consolidated master data and reporting structures, which would support any downstream contact center implementation.
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Kuwait Oil Company | Oil, Gas and Chemicals | 11713 | $16.6B | Kuwait | Silwana InfoTech | Silwana InfoTech Call Center | Call Center | 2022 | n/a |
In 2022, Kuwait Oil Company engaged Silwana InfoTech and provisioned Silwana InfoTech Call Center as part of a Call Center initiative aligned with a broader program to modernize HR, time-and-attendance and ERP-related operational processes. Module usage for Silwana InfoTech Call Center is inferred from Silwana InfoTech’s published client engagements and product portfolio rather than from an explicit public reference to a call-center deployment. This places the Silwana InfoTech Call Center implementation in the context of coordinated HCM and operational modernization work for Kuwait Oil Company.
The implementation narrative indicates typical Call Center functional capabilities were provisioned, inferred to include automatic call distribution, interactive voice response, agent desktop interfaces with CTI-style controls, workforce management for scheduling and time tracking, and operational reporting and dashboards. Silwana InfoTech Call Center is described with category-aligned terminology for contact routing, agent workflow orchestration, and service-level monitoring while acknowledging these specific modules are extrapolated from the vendor’s portfolio rather than documented in the source.
Operationally the deployment was intended to sit alongside Silwana’s HR and ERP deliveries to provide coordinated workforce visibility and contact handling for operations and service desk functions. Governance and rollout focus is described as programmatic alignment with ongoing HCM and ERP projects, emphasizing standardized agent workflows, centralized contact handling, and shared workforce data constructs to support scheduling and attendance processes.
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