List of Simple Touch Hala CRM Customers
Cairo, 00202,
Egypt
Since 2010, our global team of researchers has been studying Simple Touch Hala CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Simple Touch Hala CRM for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Simple Touch Hala CRM for Call Center include: Batates & Zalabya, a Egypt based Leisure and Hospitality organisation with 480 employees and revenues of $120.0 million, Arabiata Egypt, a Egypt based Leisure and Hospitality organisation with 2000 employees and revenues of $40.0 million, Manna Patisserie, a Egypt based Retail organisation with 200 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Simple Touch Hala CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Simple Touch Hala CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arabiata Egypt | Leisure and Hospitality | 2000 | $40M | Egypt | Simple Touch | Simple Touch Hala CRM | Call Center | 2016 | n/a |
In 2016, Arabiata Egypt implemented Simple Touch Hala CRM as a Call Center solution to centralize guest communication and streamline multi-branch operations. The deployment is described in vendor testimonials as supporting a multi-branch Egyptian restaurant group and positioned to unify branch operations, guest profiles and order and call center handling across regions including Gulf expansion.
Simple Touch Hala CRM was configured to provide core Call Center capabilities, emphasizing call routing and agent desktop workflows, unified guest profile consolidation, order capture tied to incoming calls, and call logging for operational traceability. The implementation narrative aligns with common call center functional modules such as contact management, interaction history, and scripted agent workflows, enabling consistent customer handling across outlets and shifts.
Operational coverage targeted customer service and front-of-house operations across multiple restaurant branches and regional sites, with centralized configuration and standardization of workflows described in the testimonial context. Governance focused on consolidating guest records and standardizing call handling processes to support cross-branch visibility and Gulf market expansion, with the vendor narrative framing Simple Touch Hala CRM as the device for unified call center and guest profile operations.
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Batates & Zalabya | Leisure and Hospitality | 480 | $120M | Egypt | Simple Touch | Simple Touch Hala CRM | Call Center | 2013 | n/a |
In 2013, Batates & Zalabya implemented Simple Touch Hala CRM in the Call Center category. The vendor testimonial and CEO statement list Batates & Zalabya as a long term Simple Touch customer and indicate use for restaurant POS, customer loyalty, and contact and call center order handling under the Simple Touch Hala CRM deployment.
Simple Touch Hala CRM was positioned as the Call Center application to centralize order taking and customer contact workflows. The implementation aligns with category level capabilities documented on the vendor product pages, including agent facing order capture, centralized customer profile and loyalty record access, and contact queueing and routing consistent with a Call Center solution.
Operational scope focused on customer service and order fulfillment functions across Batates & Zalabya restaurant operations in Egypt, supporting inbound order handling and loyalty lookups at the point of contact. Governance and rollout details are not published in the testimonial, however the vendor relationship described by the CEO indicates ongoing operational use of the Simple Touch Hala CRM Call Center module.
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Manna Patisserie | Retail | 200 | $5M | Egypt | Simple Touch | Simple Touch Hala CRM | Call Center | 2022 | n/a |
In 2022, Manna Patisserie implemented Simple Touch Hala CRM to support Call Center and order management across its multi-branch bakery and patisserie operations in Alexandria, Egypt. The deployment targeted CRM driven contact handling for delivery orders and centralized customer records across retail sites to unify customer engagement for delivery operations.
Implementation scope included the Simple Touch Hala CRM call-center module and order management capabilities, configured to manage inbound calls, agent desktops, contact profiling, and order lifecycle states from acceptance to dispatch. Configuration emphasized queue management, IVR routing, and role based agent permissions to align with restaurant focused workflows consistent with Call Center application standards.
Integrations were focused on connecting CRM contact data with in-branch order workflows and delivery operations rather than enterprise back office systems, ensuring customer history and order context were available to call agents and operations staff. Operational coverage encompassed customer service teams, store order coordinators, and delivery dispatch across Alexandria branches, aligning the Call Center application with frontline order taking and fulfillment functions.
Governance centered on standard call-center workflows and data governance for customer contact and order records, with rollout executed across multiple retail sites and agent groups to standardize order handling and customer engagement. Module usage for Hala CRM call-center functionality is inferred from Simple Touch product positioning and customer testimonials on the vendor site rather than a standalone public case study for Manna Patisserie.
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