List of Sixbell CX Customers
Santiago, x,
Chile
Since 2010, our global team of researchers has been studying Sixbell CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sixbell CX for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sixbell CX for Customer Engagement include: Heineken Mexico, a Mexico based Consumer Packaged Goods organisation with 18000 employees and revenues of $4.00 billion, Entel, a Chile based Communications organisation with 12132 employees and revenues of $2.87 billion, Movistar Chile, a Chile based Communications organisation with 4190 employees and revenues of $1.95 billion and many others.
Contact us if you need a completed and verified list of companies using Sixbell CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sixbell CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Entel | Communications | 12132 | $2.9B | Chile | Sixbell | Sixbell CX | Customer Engagement | 2005 | n/a |
In 2005 Entel implemented Sixbell CX for Customer Engagement across its Chile customer-service operations. Public vendor materials list Sixbell as a long-standing supplier to Entel, providing contact-center and customer-engagement telephony solutions used by the operator.
Sixbell CX deployment for Entel centers on omnichannel contact-center capabilities, incorporating SIP telephony, CTI integration, and session control for voice and digital channels consistent with Customer Engagement platforms. Vendor descriptions imply configuration of agent desktop connectivity, call routing and contact-center orchestration modules that support inbound and outbound customer interactions.
Vendor-facing information infers integrations with Genesys and Avaya type contact-center ecosystems through SIP and CTI adapters, indicating interoperability with established telephony and session-management stacks. The operational scope is focused on Entel customer-service operations in Chile, covering contact-center sites and customer service departments rather than enterprise back-office functions.
Public documentation does not disclose specific outcome metrics, costs, or detailed timelines for the Sixbell CX deployment. Governance and operational responsibility are described in vendor materials as an ongoing supplier relationship with Sixbell providing telephony, contact-center integration, and solution maintenance for Entel.
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Heineken Mexico | Consumer Packaged Goods | 18000 | $4.0B | Mexico | Sixbell | Sixbell CX | Customer Engagement | 2020 | n/a |
In 2020, Heineken Mexico deployed Sixbell CX on Genesys Cloud as a Customer Engagement implementation for its contact center and CRM area. The Sixbell CX Customer Engagement deployment is documented as a Genesys Cloud contact-center and voicebot implementation. The deployment unified voice and digital channels, consolidating inbound and outbound voice with chat and digital messaging, and enabled remote agents across Mexico. Functional components implemented included contact-center voice services, voicebot automation for self-service, and omnichannel routing and queuing to support contact-center workflows. Sixbell partnered with Heineken Mexico to lead the deployment and integration work across the contact center and CRM area, provisioning cloud-based voice infrastructure, agent desktop configurations, voicebot orchestration, and remote agent connectivity to support distributed operations across Mexico. Customer-reported outcomes associated with the deployment included approximately 92% CSAT and service levels near 99 percent, as reported by Heineken Mexico for the Genesys Cloud contact-center and voicebot implementation.
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Movistar Chile | Communications | 4190 | $1.9B | Chile | Sixbell | Sixbell CX | Customer Engagement | 2005 | n/a |
In 2005, Movistar Chile implemented Sixbell CX, deploying a Customer Engagement application to support contact-center customer service operations and omnichannel routing. Vendor materials from Sixbell list Movistar, under Telefónica, among customers served with regional contact-center and CX integration projects, establishing the company and application relationship in public sources.
The deployment emphasized contact-center and omnichannel capabilities, with inferred use of agent desktop routing, queuing and session-based customer interactions typical of Customer Engagement platforms. Public listings and vendor histories indicate the implementation included telephony upgrades and SIP trunking, and utilized CTI integration patterns consistent with contact-center automation and telephony control.
Integrations referenced in vendor materials focused on SIP and CTI linkages to Telefónica telephony infrastructure and common contact-center telephony platforms, enabling centralized call control, session routing and cross-channel continuity. Operational coverage centered on customer service and contact center teams in Chile, with Sixbell materials describing regional CX integration work though specific site counts and module-level configurations were not published.
Governance and rollout appear oriented to contact-center orchestration and telephony modernization, aligning agent workflows and omnichannel routing for customer engagement, but detailed governance processes and KPIs were not disclosed in public sources. Sixbell CX is identified in vendor sources as the application supporting Movistar Chile Customer Engagement initiatives.
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