List of SleekFlow Social CRM Customers
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Since 2010, our global team of researchers has been studying SleekFlow Social CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SleekFlow Social CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SleekFlow Social CRM for CRM include: Bossini, a Hong Kong based Retail organisation with 900 employees and revenues of $77.0 million, Jakewell Hong Kong, a Hong Kong based Retail organisation with 13 employees and revenues of $3.0 million, Palco Hong Kong Management, a Hong Kong based Leisure and Hospitality organisation with 15 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SleekFlow Social CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SleekFlow Social CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bossini | Retail | 900 | $77M | Hong Kong | SleekFlow | SleekFlow Social CRM | CRM | 2022 | n/a |
In 2022, Bossini implemented SleekFlow Social CRM to centralize customer engagement for marketing and CRM operations in Hong Kong. The deployment focused on omnichannel O2O campaign execution during the 2022 Consumption Voucher Scheme, combining WhatsApp messaging and chatbot flows to drive in-store conversion and track customer journeys.
The implementation used SleekFlow Social CRM modules Automation, Broadcast and Inbox to orchestrate campaign workflows, schedule targeted WhatsApp broadcasts, and manage conversational threads from a unified inbox. Configuration emphasized message sequencing, automation rules for segment targeting, and chatbot handoffs to human agents, enabling continuous tracking of customer touchpoints from broadcast through in-store purchase.
Operational coverage included marketing and CRM teams working with retail store operations to close the online to offline loop. SleekFlow Social CRM provided end to end tracking of customer journeys during the campaign, and the WhatsApp broadcast converted 18% of members into in-store purchasers while achieving an 80% message open rate.
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Jakewell Hong Kong | Retail | 13 | $3M | Hong Kong | SleekFlow | SleekFlow Social CRM | CRM | 2023 | n/a |
Jakewell Hong Kong implemented SleekFlow Social CRM in 2023 to centralize customer service and CRM workflows across messaging channels. The deployment focused on support operations in Hong Kong and targeted the management of roughly 300 to 400 customer inquiries per week, consolidating inbound messages and threaded conversations into a single operational console for order related support.
SleekFlow Social CRM was configured with a unified inbox, rule based routing, analytics dashboards, and automated messaging capabilities. The implementation leveraged webhook driven automation to generate and send order confirmations and to capture conversation metadata, while routing rules organized inquiries for agent handling and reporting.
Integrations were implemented using webhooks and API calls, explicitly connecting WhatsApp for outbound confirmations and consolidating messages from multiple messaging channels. The project falls in the CRM category and impacted customer support and order management functions, with governance changes emphasizing structured routing and analytics for support operations, and vendor case notes explicitly report improved routing and analytics following the rollout of SleekFlow Social CRM.
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Palco Hong Kong Management | Leisure and Hospitality | 15 | $1M | Hong Kong | SleekFlow | SleekFlow Social CRM | CRM | 2023 | n/a |
In 2023, Palco Hong Kong Management deployed SleekFlow Social CRM as the central CRM platform for its customer support and guest engagement operations. The implementation linked WhatsApp and multiple messaging channels into a centralized interaction layer spanning more than 40 outlets in Hong Kong, consolidating inbound guest communications and support touchpoints.
The deployment used the Social CRM module alongside AI chatbot and AgentFlow capabilities within SleekFlow Social CRM to automate first line responses and to enable targeted segmentation of customer cohorts across outlets. Configuration emphasized conversational intents, scripted automation flows and segment-based routing to support consistent automated engagement and targeted follow up.
Integrations routed WhatsApp conversations and other channel messages into the SleekFlow Social CRM inbox, enabling automated agent flows and human handoff for complex inquiries, improving 24/7 engagement and response rates as documented in the vendor write up. Operational coverage focused on frontline customer support and guest engagement, unifying omnichannel messaging into a single CRM-driven workflow.
Governance and process changes established standardized response templates, segmentation rules and escalation workflows to maintain consistent service levels across sites. The configuration prioritized social messaging orchestration, agent assignment rules and chatbot intent handling to reduce manual routing and to streamline operational governance.
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