List of SmartCOMM Customers
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Since 2010, our global team of researchers has been studying SmartCOMM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SmartCOMM for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SmartCOMM for Customer Engagement include: Zurich Ireland, a Ireland based Insurance organisation with 1000 employees and revenues of $260.0 million, Commonwealth Superannuation Corporation Australia, a Australia based Government organisation with 540 employees and revenues of $159.0 million, Mountain West Farm Bureau Mutual Insurance Company, a United States based Insurance organisation with 117 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using SmartCOMM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SmartCOMM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Commonwealth Superannuation Corporation Australia | Government | 540 | $159M | Australia | Smart Communications | SmartCOMM | Customer Engagement | 2023 | n/a |
In 2023, Commonwealth Superannuation Corporation implemented SmartCOMM to modernize superannuation member communications and customer experience. SmartCOMM was deployed as a Customer Engagement application to centralize creation and delivery of member correspondence across CSC's financial services operations in Australia.
The implementation emphasized template-driven document generation and rules-based personalization, with configuration geared toward member statements and regulated correspondence. SmartCOMM was configured to support dynamic content variables, versioned templates, and compliance controls to ensure consistent and auditable member communications.
The project integrated SmartCOMM with Salesforce Financial Services Cloud to orchestrate communication triggers and leverage CRM member data for personalization and targeting. Operational coverage focused on CSC's member services, communications, and compliance functions, enabling automated production of statement mailings and individualized correspondence workflows.
Governance centered on standardized template approval and compliance review workflows embedded in the SmartCOMM implementation, aligning document production with internal controls and regulatory requirements. The deployment delivered streamlined, personalized and compliant member correspondence and centralized communication orchestration without reported partner attribution.
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Mountain West Farm Bureau Mutual Insurance Company | Insurance | 117 | $12M | United States | Smart Communications | SmartCOMM | Customer Engagement | 2022 | n/a |
In 2022, Mountain West Farm Bureau Mutual Insurance Company implemented SmartCOMM, using the Customer Engagement application to modernize policy and claims communications. The program included Mountain West Farm Bureau and its subsidiary 360 Insurance Company in the United States, and it was executed as part of a broader Guidewire Cloud transformation to centralize communications tied to policy and claims lifecycles.
The SmartCOMM deployment focused on customer communications management capabilities, consolidating template management and redesigning 1,758 document templates. SmartCOMM was configured to enable omnichannel output and personalized communications across print, email and SMS, and to support template version control and variable data-driven personalization typical of Customer Engagement implementations.
Integration work aligned SmartCOMM with Guidewire Cloud policy and claims systems, enabling document generation triggers from policy issuance and claims workflow events. Operational coverage targeted policy administration and claims operations, centralizing production of customer correspondence, regulatory notices and lifecycle communications across both companies.
Governance was restructured to consolidate template ownership, enforce standardized template lifecycle controls and streamline approval workflows to reduce duplication. The migration to SmartCOMM delivered over $3M in estimated annual savings and enabled unified, personalized omnichannel communications across print, email and SMS.
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Zurich Ireland | Insurance | 1000 | $260M | Ireland | Smart Communications | SmartCOMM | Customer Engagement | 2022 | n/a |
In 2022, Zurich Ireland implemented SmartCOMM to modernize policyholder and customer communications in Ireland. The SmartCOMM deployment targeted insurance customer communications under the Customer Engagement category, focusing on omnichannel, personalized and compliant messaging across policy lifecycle touchpoints.
The implementation integrated SmartCOMM with Salesforce Financial Services Cloud to drive data driven document composition, template management and automated delivery workflows. Configuration emphasized centralized template libraries, personalization rules, compliance controls and channel orchestration to support email, print and digital correspondence and to accelerate communications deployment from policy events.
Operational scope covered policy administration, customer service and compliance teams within Zurich Ireland, with composition and deployment workflows orchestrated from Salesforce records to ensure correspondence aligned with policy data. Governance centered on centralized template control and approval workflows to maintain regulatory compliance while enabling faster rollout of standardized communications. Zurich Ireland implemented SmartCOMM as a Customer Engagement application to centralize and modernize policyholder communications and customer service functions.
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Buyer Intent: Companies Evaluating SmartCOMM
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