List of SmartLinx Schedule Optimizer Customers
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Since 2010, our global team of researchers has been studying SmartLinx Schedule Optimizer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SmartLinx Schedule Optimizer for Workforce Scheduling from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SmartLinx Schedule Optimizer for Workforce Scheduling include: Trilogy Health Services, a United States based Healthcare organisation with 10271 employees and revenues of $1.80 billion, Embassy Healthcare, a United States based Healthcare organisation with 2500 employees and revenues of $550.0 million, Accordius Health, a United States based Healthcare organisation with 3510 employees and revenues of $500.0 million, Caring Health, a United States based Healthcare organisation with 1250 employees and revenues of $200.0 million, Apple Rehab Corporate, a United States based Healthcare organisation with 800 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using SmartLinx Schedule Optimizer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SmartLinx Schedule Optimizer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Accordius Health | Healthcare | 3510 | $500M | United States | SmartLinx | SmartLinx Schedule Optimizer | Workforce Scheduling | 2015 | n/a |
In 2015, Accordius Health implemented SmartLinx Schedule Optimizer, a Workforce Scheduling application used to centralize scheduling and timekeeping processes. The SmartLinx Schedule Optimizer was positioned as the core scheduling engine alongside SmartLinx time and attendance capabilities, supporting rule based rostering, automated schedule generation, shift assignment logic, and schedule publishing for clinical and support staff.
Operational support for SmartLinx Schedule Optimizer is staffed through HRIS and help desk channels to provide technical assistance and support for incoming concerns and issues related to SmartLinx time and attendance and scheduling software. Governance activities include ticket triage, configuration change control, user provisioning and role based access management, and schedule approval workflows, with operational coverage focused on HR, workforce management, and clinical scheduling functions across Accordius Health. The implementation narrative emphasizes the coupling of scheduling and timekeeping workflows, ongoing technical support for incident resolution, and administrative control points for schedule and attendance data integrity.
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Apple Rehab Corporate | Healthcare | 800 | $100M | United States | SmartLinx | SmartLinx Schedule Optimizer | Workforce Scheduling | 2020 | n/a |
In 2020 Apple Rehab Corporate implemented SmartLinx Schedule Optimizer as its Workforce Scheduling application to manage nursing home staffing at site level. The deployment supported site scheduling activities at Ledgecrest Health Care Center in Berlin, CT, where a Scheduling Coordinator operated the system from November 2020 to August 2021 to run day to day staffing and rostering processes.
Configuration and functional use of SmartLinx Schedule Optimizer centered on shift scheduling, staff attendance tracking, and PTO guideline enforcement, with the Scheduling Coordinator maintaining par staffing requirements for nursing shifts. Operational responsibilities recorded in the implementation notes also included basic accounts payable tasks and coordination with dietary aide staffing, indicating the scheduling scope extended across direct care and support functions.
Governance and workflow changes were enacted at the site level, where the Scheduling Coordinator used SmartLinx Schedule Optimizer to standardize attendance maintenance, apply PTO rules, and adjust rosters to meet par levels, supporting nursing operations and resident service continuity. The implementation emphasized Workforce Scheduling controls and operational staffing workflows to support optimal service to the residents as stated in the deployment notes.
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Caring Health | Healthcare | 1250 | $200M | United States | SmartLinx | SmartLinx Schedule Optimizer | Workforce Scheduling | 2017 | n/a |
In 2017 Caring Health implemented SmartLinx Schedule Optimizer as part of a SmartLinx workforce management suite to centralize workforce scheduling and attendance across all seven facilities. The SmartLinx Schedule Optimizer is a Workforce Scheduling application deployed to give administrators a single platform for visualizing staffing, compliance, and labor expenses in real time, and to drive predictive schedule generation based on fluctuating PPD and shift differentials.
The deployment included SmartLinx Schedule Optimizer alongside Time & Attendance, Payroll-Based Journal, and the SmartLinx Go mobile app, forming an integrated suite. Configuration emphasized predictive scheduling and automated adjustment workflows, enabling automatic creation and modification of rosters to meet changing patient per day census and shift differential requirements.
Operational coverage extended across clinical and administrative functions at all seven Caring Health facilities, with administrators using live data feeds to ascertain resident needs and analyze staffing dynamics across sites. Integrated capabilities connected scheduling, time capture, and payroll journaling so that staffing decisions were visible alongside attendance records and compliance indicators, enabling centralized optimization of schedules from one system.
Governance and user workflows were reoriented to support manager and employee self-service, with SmartLinx Go enabling open shift sign up, shift swaps, mobile access to schedules, and two way communication between staff and managers. Caring Health’s Payroll Director Esti Brecher stated that everything works really well and SmartLinx has been able to flex to handle any situation that pops up, whether it’s creating a new role or adding a new facility. The implementation delivered explicit operational benefits cited by the customer, including improved compliance with government reporting, more proactive alignment of schedules to resident needs, and reduced reliance on unnecessary overtime.
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Embassy Healthcare | Healthcare | 2500 | $550M | United States | SmartLinx | SmartLinx Schedule Optimizer | Workforce Scheduling | 2018 | n/a |
In 2018, Embassy Healthcare implemented SmartLinx Schedule Optimizer for Workforce Scheduling at its Hillsdale, PA facility, establishing a centralized scheduling capability tied to frontline staffing coordination. The deployment targeted nursing and caregiver rostering, covering certified nursing assistants and nurses, and aligned scheduling with time and attendance verification for facility operations.
SmartLinx Schedule Optimizer was configured to support schedule creation and shift assignment, timeclock enrollment, employee punch validation, vacation approval workflows, and dispatch planning for resident transportation. Functional use included producing monthly reports and invoices, managing appointment scheduling for residents, and supporting onboarding tasks such as enrolling new hires into the timeclock, consistent with Workforce Scheduling functional workflows.
Operationally the SmartLinx Schedule Optimizer was used alongside On Shift scheduling, PointClickCare, and Kronos payroll, with staffing coordinators performing punch checks and payroll error remediation across those systems. The implementation emphasized operational interoperability rather than a single system transaction source, with SmartLinx serving as the primary scheduling engine and Kronos used for payroll processing and reconciliation.
Governance and workflow responsibilities were assigned to facility staffing coordinators who approved vacation requests, coordinated transportation and insurance prior authorizations, and maintained reporting artifacts using Excel, Word, and Adobe. Staffing and hiring coordination was integrated into scheduling governance, with routine processes for punch review, payroll fixes, and schedule adjustments embedded in day to day operations.
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Trilogy Health Services | Healthcare | 10271 | $1.8B | United States | SmartLinx | SmartLinx Schedule Optimizer | Workforce Scheduling | 2018 | n/a |
In 2018 Trilogy Health Services implemented SmartLinx Schedule Optimizer as its Workforce Scheduling solution to centralize shift planning and roster management across care operations. The SmartLinx Schedule Optimizer was deployed to support scheduling and timekeeping use cases, with the goal of standardizing shift assignments and improving payroll handoff processes.
Configuration focused on standard Workforce Scheduling capabilities including automated schedule generation, shift templates and rotation logic, staffing optimization for nursing and caregiving roles, and time capture for payroll reconciliation. The implementation included rule-based scheduling controls to enforce work hour constraints and reduce manual shift swaps, and it was configured to surface schedule exceptions to HR and payroll coordinators.
Integrations were implemented with ADP for payroll processing and with the organization HRIS for employee record confirmation and onboarding verification. Operational governance centered on HR and payroll coordinators using SmartLinx Schedule Optimizer as the authoritative scheduling source, with explicit handoff workflows into ADP and HRIS for pay processing and personnel record keeping. The deployment emphasized centralized scheduling ownership and process standardization for scheduling, timekeeping, and payroll interactions.
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