List of SMS Assist Customers
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United States
Since 2010, our global team of researchers has been studying SMS Assist customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SMS Assist for Real Estate Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SMS Assist for Real Estate Property Management include: JPMorgan Chase, a United States based Banking and Financial Services organisation with 317233 employees and revenues of $180.60 billion, Invitation Homes, a United States based Construction and Real Estate organisation with 1511 employees and revenues of $2.24 billion, Family Dollar Distribution Center Matthews, NC, a United States based Distribution organisation with 600 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using SMS Assist, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SMS Assist customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Family Dollar Distribution Center Matthews, NC | Distribution | 600 | $60M | United States | SMS Assist | SMS Assist | Real Estate Property Management | 2004 | n/a |
In 2004, Family Dollar Distribution Center Matthews, NC implemented SMS Assist for Real Estate Property Management to provide enterprise facilities maintenance across its U.S. store footprint. The engagement positioned SMS Assist as the centralized provider for day-to-day store maintenance across thousands of U.S. locations, supporting both distribution center operations and retail site continuity.
Implementation centered on a centralized property maintenance platform delivering work order management, vendor network orchestration, preventive and reactive maintenance workflows, and help desk coordination. SMS Assist was configured to standardize maintenance ticketing, priority routing, and vendor assignment rules to increase consistency in service execution.
Operational coverage included the Matthews distribution center and an extended footprint of Family Dollar retail sites nationwide, handling routine repairs and facilities upkeep. While specific system-to-system integrations are not documented in the source, deployments of this Real Estate Property Management class typically require connectivity to store location records, incident reporting feeds, and vendor dispatch channels to enable an end-to-end work order lifecycle.
Governance focused on centralized vendor management and standardized service level processes, with SMS Assist operationalizing vendor onboarding, performance tracking, and centralized billing workflows. Reported outcomes from the extended contract included improved consistency in maintenance delivery and an aim to reduce overall costs through centralized facilities management.
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Invitation Homes | Construction and Real Estate | 1511 | $2.2B | United States | SMS Assist | SMS Assist | Real Estate Property Management | 2023 | n/a |
In 2023, Invitation Homes implemented SMS Assist to manage property maintenance and renovation services across its United States single family rental portfolio. SMS Assist is referenced in Lessen's public acquisition materials as the service and platform provider for Invitation Homes, placing SMS Assist squarely within the Real Estate Property Management category.
Public materials and the acquisition announcement imply use of the One by SMS Assist platform or a combined Lessen platform to orchestrate service delivery. The implementation narrative aligns with common Real Estate Property Management capabilities, including centralized work order management, vendor and contractor coordination, maintenance scheduling, renovation project tracking, and mobile field operations to capture service ticketing and status updates.
No specific third party integrations were disclosed in public sources, so integration details are not specified in the announcement. Operational responsibility is described at the property operations and maintenance function level across Invitation Homes United States single family rental operations, with governance implied through platform based service orchestration and contractor management as noted in the acquisition notice.
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JPMorgan Chase | Banking and Financial Services | 317233 | $180.6B | United States | SMS Assist | SMS Assist | Real Estate Property Management | 2017 | n/a |
In 2017, JPMorgan Chase engaged SMS Assist for Real Estate Property Management to support multisite facilities and property maintenance across its U.S. branch and property network. U.S. media coverage frames the relationship as a platform-driven service engagement, indicating SMS Assist delivered coordinated maintenance services rather than a single-site contract.
The deployment centered on SMS Assist's technology platform to manage work orders and contractor networks, aligning with standard Real Estate Property Management workflows for intake, scheduling, and field execution. Operational coverage targeted the bank's facilities and property maintenance teams across branches and owned properties, with the platform providing centralized orchestration of work-order routing and contractor dispatch, and standardizing service governance and accountability for facilities operations.
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Buyer Intent: Companies Evaluating SMS Assist
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