List of SoftExpert ECM Customers
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Since 2010, our global team of researchers has been studying SoftExpert ECM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SoftExpert ECM for Enterprise Content Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SoftExpert ECM for Enterprise Content Management include: Ambiensa, a Ecuador based Construction and Real Estate organisation with 400 employees and revenues of $91.0 million, Pharlab Industria Farmaceutica, a Brazil based Life Sciences organisation with 380 employees and revenues of $70.0 million, Helibras, a Brazil based Aerospace and Defense organisation with 325 employees and revenues of $70.0 million and many others.
Contact us if you need a completed and verified list of companies using SoftExpert ECM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SoftExpert ECM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ambiensa | Construction and Real Estate | 400 | $91M | Ecuador | SoftExpert Software | SoftExpert ECM | Enterprise Content Management | 2023 | Grupo Ecuacopia Ecuador |
In 2023 Ambiensa implemented SoftExpert ECM from SoftExpert Software in an Enterprise Content Management deployment. The implementation was delivered by Grupo Ecuacopia Ecuador and was executed alongside a SoftExpert BPM deployment to establish a unified content and process environment.
SoftExpert ECM was configured to centralize corporate policies, warranty records and customer documentation, covering approximately 350 users across Treasury, Customer Service, HR and After Sales. Configuration emphasized a centralized content repository, indexed metadata and enterprise search, document capture and version control, and workflow automation for document approvals and lifecycle management.
The deployment was coordinated with the SoftExpert BPM solution to orchestrate approvals, escalations and exception handling, creating end to end content to process flows. Operational coverage focused on Ambiensa Ecuador functions supporting contract administration, claims processing and customer case documentation across the specified departments.
Governance workstreams centralized records governance and access controls, introducing standardized retention rules, approval workflows and role based access across the covered teams. According to the vendor case study the launch in 2023 improved KPI visibility and operational agility and delivered an estimated 70% increase in productivity.
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Helibras | Aerospace and Defense | 325 | $70M | Brazil | SoftExpert Software | SoftExpert ECM | Enterprise Content Management | 2018 | TNX Brasil |
In 2018 Helibras implemented SoftExpert ECM, deploying the SoftExpert Document module across approximately 530 users to digitize the document lifecycle, accelerate approvals and reinforce regulatory controls. The Enterprise Content Management deployment was delivered with systems integrator TNX Brasil for Helibras, an Airbus Helicopters subsidiary in Brazil, and targeted document control processes tied to aviation and quality requirements.
SoftExpert Document was configured to provide document capture, automated approval routing, version control, audit trails and role based access controls, aligning content management with formal quality workflows. Configuration emphasized workflow automation and records classification to support recurring approval cycles and controlled revisions typical of aerospace documentation management.
Operational scope focused on quality, engineering and regulatory compliance functions that must meet ANAC, ISO and AQAP standards, extending access to engineers, quality managers and compliance staff across Helibras. The implementation formalized centralized document control and standardized approval routing to reduce manual handoffs and to provide searchable audit history for inspections and internal reviews.
Governance was adjusted to enforce role based approvals and retention policies through the SoftExpert ECM platform, creating a single authoritative content repository for regulated documents. The rollout produced measurable productivity gains and substantially reduced manual document handling, outcomes documented as part of the engagement with TNX Brasil and SoftExpert.
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Pharlab Industria Farmaceutica | Life Sciences | 380 | $70M | Brazil | SoftExpert Software | SoftExpert ECM | Enterprise Content Management | 2016 | n/a |
In 2016, Pharlab Industria Farmaceutica implemented SoftExpert ECM to centralize document management across Accounting, Quality, HR and other departments, positioning the program within its Enterprise Content Management agenda. The implementation was executed in tandem with SoftExpert BPM to provide coordinated workflow orchestration and to embed document-centric controls into business processes.
Configuration of SoftExpert ECM emphasized document lifecycle controls and automated approval flows, with explicit workflow implementations for training approvals and travel expense approvals, and strengthened traceability for regulated documents. The deployment aligned content capture, versioning and controlled access with process automation provided by SoftExpert BPM, creating a unified repository and workflow layer for operational records.
Governance was shifted toward centralized document ownership and workflow based approvals to support oversight and auditability across functions. Outcomes referenced by vendor materials included faster approvals, improved LGPD compliance and a reported 48% reduction in quality costs, reflecting measurable operational and compliance objectives tied to the SoftExpert ECM implementation.
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