List of Solati Adminfo Smart+ Customers
Bogota, 11001000,
Colombia
Since 2010, our global team of researchers has been studying Solati Adminfo Smart+ customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Solati Adminfo Smart+ for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Solati Adminfo Smart+ for Debt Collection and Recovery include: Bancolombia, a Colombia based Banking and Financial Services organisation with 23113 employees and revenues of $3.47 billion, Colsubsidio Colombia, a Colombia based Non Profit organisation with 18829 employees and revenues of $440.0 million, Compensar Colombia, a Colombia based Non Profit organisation with 1600 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Solati Adminfo Smart+, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bancolombia | Banking and Financial Services | 23113 | $3.5B | Colombia | Solati | Solati Adminfo Smart+ | Debt Collection and Recovery | 2019 | n/a |
In 2019, Bancolombia implemented Solati Adminfo Smart+ to support debt-collection and recovery operations in Colombia. Solati Adminfo Smart+ is the application Bancolombia uses to run its Debt Collection and Recovery business function, providing an application layer for collector access and case management.
The deployment surface includes an Adminfo authentication portal hosted on Bancolombia's domain, demonstrating an application endpoint provisioned under the bank's web estate and branded access for internal or contractor users. The presence of the authentication portal indicates a web accessible implementation model with centralized user access control.
The implementation centers on collections workflow management and authenticated portal access, consistent with standard Debt Collection and Recovery application capabilities such as case handling, collector interfaces, and workflow orchestration. Operational scope is Colombia and the primary business functions impacted are Bancolombia's collections and recovery teams, with governance indicated by centralized authentication and domain hosted access.
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Colsubsidio Colombia | Non Profit | 18829 | $440M | Colombia | Solati | Solati Adminfo Smart+ | Debt Collection and Recovery | 2021 | n/a |
In 2021, Colsubsidio implemented Solati Adminfo Smart+ for Debt Collection and Recovery, with vendor documentation listing Colsubsidio as a customer and indicating use for collections and finance operations in Colombia. Solati Adminfo Smart+ is positioned to support core collections workflows and operational control within Colsubsidio’s finance organization.
The implementation focuses on category-aligned capabilities typical of Debt Collection and Recovery software, including debtor account management, account aging and segmentation, contact channel orchestration, automated collections workflows and payment arrangement management. Configuration likely emphasized collections queue rules, case handling workflows and reporting and analytics to support operational decision making by collections teams.
While the vendor listing does not publish detailed integration mappings, deployments of Solati Adminfo Smart+ in this category commonly exchange debtor balances, payment records and case status with accounting, billing and customer management systems to maintain a single source of truth for collections operations. The solution is described in the context of Colombia, indicating operational coverage concentrated on Colsubsidio’s local collections and finance processes.
Governance and process controls for the implementation would be centered on finance and collections functions, establishing escalation policies, role based access to case workflows and standardized recovery processes. Rollout implications are consistent with staged adoption across business units and operational sites in Colombia, supported by centralized configuration of segmentation and escalation rules to ensure consistent collections handling.
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Compensar Colombia | Non Profit | 1600 | $200M | Colombia | Solati | Solati Adminfo Smart+ | Debt Collection and Recovery | 2024 | n/a |
In 2024 Compensar Colombia implemented Solati Adminfo Smart+ as a Debt Collection and Recovery deployment focused on automating preventive collections across its operations in Colombia. The implementation centered on the Adminfo voicebot and Adminfo Smart+ capabilities to introduce conversational AI driven outbound contact for early-stage arrears, and the deployment was later documented by Solati in a 2025 case post and recognized at Fintech Américas.
The project explicitly deployed the voicebot conversational AI module within Solati Adminfo Smart+, configuring automated preventive collections workflows that sequence outbound voice interactions and manage conversational handoffs. Functional configuration emphasized voicebot-led debtor engagement, automated campaign sequencing for preventive contacts, and conversational scripting to capture payment intention and next-step commitments, consistent with Debt Collection and Recovery operational patterns.
Operationally the implementation targeted Compensar Colombia’s preventive collections function and collection teams, instituting governance over conversational scripts and campaign schedules to align with existing collections processes. The public record highlights the voicebot/IA component as the primary module implemented, and Solati’s post and industry recognition confirm the deployment and its positioning within Compensar’s broader collections automation efforts.
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