List of SoundThinking CaseBuilder Customers
Fremont, 94538, CA,
United States
Since 2010, our global team of researchers has been studying SoundThinking CaseBuilder customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SoundThinking CaseBuilder for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SoundThinking CaseBuilder for Case Management include: Denver Police Department, a United States based Government organisation with 1946 employees and revenues of $660.0 million, Orleans Parish Sheriff's Office, a United States based Government organisation with 200 employees and revenues of $100.0 million, Chicago Heights, Police Department, a United States based Government organisation with 110 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using SoundThinking CaseBuilder, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SoundThinking CaseBuilder customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chicago Heights, Police Department | Government | 110 | $10M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking CaseBuilder | Case Management | 2024 | n/a |
In 2024, Chicago Heights Police Department implemented SoundThinking CaseBuilder as its Case Management solution. SoundThinking CaseBuilder is deployed to centralize incident intake, investigative case files, and evidence tracking across the department's Real Time Crime Center.
The implementation was configured to support structured case intake, multimedia evidence linkage, timestamped alert association from acoustic gunshot detection, and role based investigative workflows. SoundThinking CaseBuilder is used for evidence tagging, chain of custody recording, timeline construction, and to support investigators and analysts in managing ongoing investigations.
The Real Time Crime Center environment explicitly includes a Drone Program by Skydio, FUSUS by Axon, ShotSpotter by SoundThinking, and license plate recognition sources from NVLS and FLOCK, and SoundThinking CaseBuilder is integrated into that environment to consolidate alerts and media. The platform links ShotSpotter alert data and associates it with FUSUS video feeds, Skydio drone captures, and LPR hits from NVLS and FLOCK to create unified case records and evidentiary packets.
Governance and operational rollout were driven from the department level under the Director of Technology who helped start and oversee the Real Time Crime Center, with usage spanning patrol units, dispatch, analysts, and investigative teams. The Real Time Crime Center and CaseBuilder workflows have been cited as instrumental in responding to crimes in progress, locating and recovering stolen vehicles, and gathering video evidence for investigations.
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Denver Police Department | Government | 1946 | $660M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking CaseBuilder | Case Management | 2020 | n/a |
In 2020 Denver Police Department implemented SoundThinking CaseBuilder to standardize investigatory workflows and centralize case information. SoundThinking CaseBuilder was deployed as a Case Management application to create a chronological case index that enforces consistency across agency work and to guide the investigatory process for investigators and administrative staff.
The initial deployment targeted fugitive case management and then expanded to additional modules, including case handling for calls for service, arrest case processing, and administrative case functions. Configuration emphasized module-based workflows and a consistent evidence and chronology structure, with collaborative configuration sessions used to align CaseBuilder indexing and documentation templates to departmental procedures.
Operational coverage extends across investigative units, patrol follow up tied to calls for service, arrest processing teams, and administrative oversight functions, providing a single case record for cross functional access. No third party integrations are specified in source materials, therefore the narrative focuses on internal use of CaseBuilder for organizing case files and maintaining a consistent case chronology across business functions.
Governance and change management were handled through responsive technological support, with change proposals addressed quickly and collaborative solutions configured and implemented efficiently. The Denver Police Department reports that SoundThinking CaseBuilder helps guide investigations and organizes case information efficiently, improving consistency in how cases are indexed and managed across the agency.
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Orleans Parish Sheriff's Office | Government | 200 | $100M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking CaseBuilder | Case Management | 2020 | n/a |
In 2020, Orleans Parish Sheriff's Office implemented SoundThinking CaseBuilder as its Case Management solution for the Investigation Division. The Investigation Division had operated in a paper and Excel spreadsheet environment with investigation documentation and evidence archived across numerous mechanisms, and the SoundThinking CaseBuilder deployment centralized case intake, research, tracking, and storage into a single digital repository.
SoundThinking CaseBuilder provides modules for structured case entry, investigative documentation, evidence tracking, and centralized evidence storage and retrieval, creating a one stop reference for investigators. The implementation consolidated disparate archives and standardized investigative workflows, enabling consistent documentation and searchable records across cases. The narrative reiterates that SoundThinking CaseBuilder is the agency Case Management application used by investigations.
Operational scope is limited to the OPSO Investigation Division, with business functions impacted including investigations, evidence management, and compliance. Governance changes included adoption of digital entry procedures and centralized evidence custody processes, shifting investigators from distributed paper and spreadsheet practices to a unified case workflow. OPSO reports that the Investigation Division is now more efficient and compliant in investigations.
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Buyer Intent: Companies Evaluating SoundThinking CaseBuilder
- Liberty University, a United States based Education organization with 2500 Employees
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