List of SoundThinking ShotSpotter Customers
SoundThinking (formerly ShotSpotter)
39300 Civic Center Dr. Suite 300,
Fremont, 94538, CA,
United States
Fremont, 94538, CA,
United States
1 510-794-3100
Professional Services
213
$81M
Since 2010, our global team of researchers has been studying SoundThinking ShotSpotter customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SoundThinking ShotSpotter for Physical Security Outsourcing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SoundThinking ShotSpotter for Physical Security Outsourcing include: New Orleans Police Department, a United States based Government organisation with 1200 employees and revenues of $151.0 million, City of Aurora, a United States based Government organisation with 421 employees and revenues of $78.0 million, Victorville Police Department, a United States based Government organisation with 150 employees and revenues of $38.0 million and many others.
Contact us if you need a completed and verified list of companies using SoundThinking ShotSpotter, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Aurora | Government | 421 | $78M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking ShotSpotter | Physical Security Outsourcing | 2025 | n/a |
In 2025 City of Aurora renewed and contracted SoundThinking ShotSpotter to provide Physical Security Outsourcing for the Aurora Police Department. The renewal continues coverage that was first approved in 2022, maintaining an approximately two square mile sensor footprint that comprises about 4 percent of the city land area and targets neighborhoods with higher historical incidence of gunfire. The department is evaluating an additional expansion of roughly one more square mile pending further area research.
SoundThinking ShotSpotter is configured as a distributed acoustic sensor network with AI driven gunfire detection and location triangulation. Detected events are routed to an incident review center for human validation, and the system supplies shot counts, mapped locations within an 82 foot radius, clustered incident visualizations to indicate multiple shot events, and audio playback for officer review. These functional capabilities are consistent with Physical Security Outsourcing workflows for tactical incident verification and scene prioritization.
Operational integrations are explicitly routed to public safety workflows, the validated incident alerts are forwarded to dispatchers and delivered to patrol officers via phones and squad car laptops. The system supports situational analysis such as mapping multiple instances together to infer shootouts or shooter movement, and the Aurora Police Department uses that information in patrol response and evidence collection. Coverage remains focused on selected neighborhoods rather than city wide deployment, preserving operational scope for targeted patrol and investigative activity.
Governance for the implementation is municipal, the Aurora City Council unanimously approved a three year contract as a consent agenda item, the contract is sole sourced to SoundThinking and was not competitively bid. The three year term carries a cost of $140,000 each year for a total of $420,000. Reported operational outcomes tied to the ShotSpotter deployment include 25 arrests, 22 firearms seized, and 749 shell casings recovered, and the technology has faced controversy in nearby jurisdictions including a discontinuation in Chicago that informed public debate.
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New Orleans Police Department | Government | 1200 | $151M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking ShotSpotter | Physical Security Outsourcing | 2025 | n/a |
In 2025, the New Orleans Police Department deployed SoundThinking ShotSpotter in a six month pilot across the 5th District. The 5th District pilot covers Marigny, Bywater, St. Claude, St. Roch and the upper and lower 9th Ward, and uses SoundThinking ShotSpotter as a Physical Security Outsourcing solution to support patrol response and evidence collection.
The implementation centers on an acoustic sensor network installed on rooftops and light poles, acoustic classification and triangulation algorithms, and a 24 hour review center workflow that vets suspected gunshot events before alerts are issued. SoundThinking ShotSpotter provides incident audio playback to officers via an application, automated geolocation of events typically within about 60 seconds according to the vendor, and analytic capabilities intended to establish speed and direction for drive by incidents and precise timelines for gunfire.
Operational integration plans include feeding ShotSpotter alerts into the department Real Time Crime Center so cameras can turn, span and zoom on detected events, and routing verified alerts to first responders to aid evidence collection or render first aid. The deployment sits alongside other NOPD technology use, including routine drone surveillance for large events, and is scoped to tactical patrol, dispatch and Real Time Crime Center operations during the pilot.
Governance for the rollout is a six month, no cost pilot overseen publicly by NOPD leadership, with Superintendent Anne Kirkpatrick supporting expanded sensor to camera linkage and NOPD spokesperson Karen Boudrie confirming pilot parameters. The program is contested citywide, critics argue it can perpetuate heavy handed policing in majority Black and Latino neighborhoods, and investigative reporting has raised quality concerns including an Associated Press review cited in public coverage and a Chicago internal watchdog finding that 9 percent of confirmed alerts led to evidence of a gun related crime. The vendor asserts a 97 percent accuracy rate and faster responder notification, and the pilot will continue under local review and public scrutiny.
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Victorville Police Department | Government | 150 | $38M | United States | SoundThinking (formerly ShotSpotter) | SoundThinking ShotSpotter | Physical Security Outsourcing | 2025 | n/a |
In 2025, Victorville Police Department deployed SoundThinking ShotSpotter across two high-call neighborhoods, Brentwood/Hook and Old Town/Midtown, as part of a Physical Security Outsourcing engagement. The acoustic gunshot detection system was brought online in July 2025, and within three weeks the deployment helped the department solve three gun-related incidents that were not reported to 911, reflecting the system's role in addressing underreported gunfire occurrences.
The implementation leverages SoundThinking ShotSpotter capabilities for gunfire recognition, rapid triangulation of incident location within seconds, incident classification including determination of multiple weapons and weapon types, and automated alerting to support tactical response and criminal investigation workflows. The acoustic sensors and ShotSpotter monitoring feeds are being combined operationally with the Citys existing network of 123 automatic license plate readers, and the intelligence from these crime-fighting technologies is planned to be ingested into a real-time crime center for unified situational awareness.
Governance for the deployment is formalized through a professional services agreement with SoundThinking for an initial three-year period, with contract fees of 470,000 funded by Supplemental Law Enforcement Services Funds under Assembly Bill 3229. Operational coverage is focused on local patrol and investigative units, and the implementation is positioned to accelerate police response, support emergency medical response routing, and improve criminal investigation effectiveness while the City plans subsequent public safety capabilities such as a drone program.
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Buyer Intent: Companies Evaluating SoundThinking ShotSpotter
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FAQ - APPS RUN THE WORLD SoundThinking ShotSpotter Coverage
SoundThinking ShotSpotter is a Physical Security Outsourcing solution from SoundThinking (formerly ShotSpotter).
Companies worldwide use SoundThinking ShotSpotter, from small firms to large enterprises across 21+ industries.
Organizations such as New Orleans Police Department, City of Aurora and Victorville Police Department are recorded users of
SoundThinking ShotSpotter for Physical Security Outsourcing.
Companies using SoundThinking ShotSpotter are most concentrated in Government, with adoption spanning over 21 industries.
Companies using SoundThinking ShotSpotter are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SoundThinking ShotSpotter across Americas, EMEA, and APAC.
Companies using SoundThinking ShotSpotter range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of SoundThinking ShotSpotter include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SoundThinking ShotSpotter customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Physical Security Outsourcing.