List of Splunk Observability Cloud Customers
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United States
Since 2010, our global team of researchers has been studying Splunk Observability Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Splunk Observability Cloud for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Splunk Observability Cloud for Application Performance Management include: Lenovo United States, a United States based Manufacturing organisation with 12000 employees and revenues of $18.00 billion, Rappi, a Colombia based Professional Services organisation with 5200 employees and revenues of $800.0 million, Care.com, a United States based Healthcare organisation with 1500 employees and revenues of $260.0 million and many others.
Contact us if you need a completed and verified list of companies using Splunk Observability Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Splunk Observability Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Care.com | Healthcare | 1500 | $260M | United States | Splunk | Splunk Observability Cloud | Application Performance Management | 2020 | n/a |
In 2020, Care.com standardized on OpenTelemetry and centralized observability with Splunk Observability Cloud to refactor a 13-year-old monolith into microservices. The deployment established Splunk Observability Cloud as the Application Performance Management platform supporting platform and engineering teams across the United States and on a global operational footprint.
The implementation instrumented full-fidelity distributed tracing via OpenTelemetry and used Splunk APM and Infrastructure Monitoring to deliver end to end visibility across decomposed services. Configuration centered on service-level tracing, metrics ingestion, centralized dashboards, and correlated telemetry to make service interactions and performance signals queryable for engineering workflows.
Operational scope focused on platform and engineering functions, with observability data integrated into incident investigation and response processes to expose cross-service dependencies and performance hotspots. Architecture centralized telemetry collection and correlation of traces and infrastructure metrics to support on-call troubleshooting and feature development pipelines.
Governance and process changes included standardizing instrumentation on OpenTelemetry and centralizing observability ownership within platform engineering to govern rollout across teams. Outcomes reported in the deployment included accelerating feature releases and reducing mean time to investigate and resolve incidents from an hour or more to under 10 minutes.
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Lenovo United States | Manufacturing | 12000 | $18.0B | United States | Splunk | Splunk Observability Cloud | Application Performance Management | 2020 | n/a |
In 2020, Lenovo deployed Splunk Observability Cloud to sustain e-commerce performance and availability across global operations with a United States focus. Splunk Observability Cloud was adopted as Application Performance Management to monitor online storefront behavior during peak events such as Black Friday traffic surges.
The implementation consisted of Splunk Infrastructure Monitoring and Splunk APM, configured to collect high cardinality metrics, distributed traces, and application level telemetry. Configurations emphasized end to end service maps, real time dashboards, and alerting workflows to accelerate fault isolation and root cause analysis.
Operational coverage targeted Lenovo’s global e-commerce platforms with primary attention on US traffic and peak shopping periods, supporting developer and site reliability teams responsible for checkout and customer experience. The deployment instrumented application and infrastructure layers to provide unified observability across services, APIs, and transaction flows.
Governance shifted to observability driven incident response and centralized monitoring, enabling developers to triage issues directly within the monitoring platform and reduce toolchain fragmentation. Troubleshooting time was reduced from roughly 30 minutes to about 5 minutes, an improvement Lenovo reported as increasing developer productivity and lowering total cost of ownership.
During a Black Friday event that produced a reported 300% traffic spike, Lenovo maintained 100% uptime, demonstrating the resilience and capacity monitoring provided by Splunk Observability Cloud. The full application name Splunk Observability Cloud is used throughout the deployment to denote the centralized Application Performance Management capability supporting Lenovo’s e-commerce operations.
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Rappi | Professional Services | 5200 | $800M | Colombia | Splunk | Splunk Observability Cloud | Application Performance Management | 2020 | n/a |
In 2020, Rappi implemented Splunk Observability Cloud to gain end-to-end visibility across 1,000+ microservices and to support its 30-minute delivery guarantee. The deployment positioned Splunk Observability Cloud as the core Application Performance Management capability for platform and operations, supporting a user base of 7.5M weekly users and approximately 8.8M monthly orders.
The implementation consolidated real-time monitoring across infrastructure, application performance monitoring, real user monitoring, and synthetic checks. Configuration emphasized observability pillars including metrics, traces, and logs to deliver correlated telemetry across service boundaries, enabling centralized dashboards, alerting, and analysis workflows consistent with Application Performance Management practices.
Operational scope was focused on platform and operations teams, with primary coverage across Latin America and governance anchored at Rappi headquarters in Colombia. The implementation was instrumented across the company service estate of 1,000+ microservices and integrated into the platform operational workflows used by developers, site reliability engineering, and operations to surface service health and performance data.
Governance and rollout prioritized rapid incident detection and developer troubleshooting, with Splunk Observability Cloud used to standardize monitoring practices and incident response handoffs. The project explicitly reduced developer mean time to resolution by over 90 percent and sustained monitoring to support the company delivery SLA, reflecting outcomes tied directly to the Application Performance Management deployment.
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