List of Step Ahead mySTEPS.CRM Customers
München, 80992,
Germany
Since 2010, our global team of researchers has been studying Step Ahead mySTEPS.CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Step Ahead mySTEPS.CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Step Ahead mySTEPS.CRM for CRM include: Bernhard Starke, a Germany based Retail organisation with 165 employees and revenues of $20.0 million, SmartRep Germany, a Germany based Distribution organisation with 40 employees and revenues of $18.0 million, Froehlich & Doerken, a Germany based Distribution organisation with 38 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Step Ahead mySTEPS.CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bernhard Starke | Retail | 165 | $20M | Germany | Step Ahead | Step Ahead mySTEPS.CRM | CRM | 2005 | n/a |
In 2005, Starke+Reichert implemented Step Ahead mySTEPS.CRM. The deployment is categorized under CRM and coincided with a migration to the cloud and the newer STEPS and mySTEPS platform to modernize ERP and IT service management.
The implementation emphasizes integrated CRM and service management capabilities, supporting trade, service, and contract management workflows that span commercial and operational teams. Starke+Reichert participates in Step Ahead's Innovation Lab, which indicates ongoing iterative enhancements to the mySTEPS.CRM application and collaborative development of CRM and service management features.
The cloud-based mySTEPS.CRM rollout covers operations across Germany and Switzerland, aligning sales, service, and contract management functions to enable cross-functional process orchestration. Integration focus centers on ERP and IT service management processes to centralize customer and service records and to streamline trade, service, and contract workflows.
Governance included coordinated process restructuring to standardize workflows and to embed mySTEPS.CRM as the central customer and service record for regional operations. The stated objective was modernization of ERP and IT service management and improvement of cross-functional processes across the company’s Germany and Switzerland footprint.
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Froehlich & Doerken | Distribution | 38 | $5M | Germany | Step Ahead | Step Ahead mySTEPS.CRM | CRM | 2006 | n/a |
In 2006, Fröhlich & Dörken implemented Step Ahead mySTEPS.CRM to unify CRM and customer management with inventory, ordering and service processes across its German operations. The deployment used the Step Ahead STEPS industry solution for Technical Trade and positioned Step Ahead mySTEPS.CRM as the CRM application for customer facing workflows.
Configuration focused on CRM and customer management capabilities tailored for distribution workflows, including inquiry handling, account management and service case processing. The implementation assumed integrated modules for inventory visibility and order processing within the STEPS ERP CRM environment to support end to end order lifecycles. Automation of inquiry routing and order status updates is consistent with standard CRM functional workflows in this category.
Operational scope covered the company's Germany business, centralizing customer and stock information across sales, customer service and fulfillment teams. The unified data model enabled faster responses to roughly 9,000 monthly inquiries and provided more reliable stock information, as stated in the case study. Integrations were internal to the STEPS solution, aligning CRM records with inventory and ordering processes rather than third party connectors.
Governance work established shared master data for customers and stock and standardized inquiry routing and service workflows to reduce data silos. By implementing Step Ahead mySTEPS.CRM as its CRM platform Fröhlich & Dörken centralized customer management and operational workflows for the Technical Trade deployment in Germany.
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SmartRep Germany | Distribution | 40 | $18M | Germany | Step Ahead | Step Ahead mySTEPS.CRM | CRM | 2018 | n/a |
In 2018, SmartRep Germany implemented Step Ahead mySTEPS.CRM, a CRM deployment, to centralize customer, order to invoice, and after sales processes across the DACH region. The Step Ahead STEPS platform was used to consolidate multiple siloed CRM, ERP, and ticketing data sources into a single operational environment, with the implementation recorded as CRM usage in the vendor reference.
The implementation configured integrated CRM and ticketing capabilities that the STEPS reference explicitly cites, and mySTEPS.CRM adoption is assumed for core CRM functionality. Functional modules implemented include contact and account management, opportunity and pipeline management, order management linked to invoice automation, and ticketing or service case management for after sales support, with workflow automation applied to order to invoice and service case handling to improve process efficiency.
Operational integrations centralized order and service records from disparate systems into the STEPS platform to establish consistent master data. The deployment targeted commercial and service workflows, aligning sales, after sales service, and finance functions across Germany and neighboring DACH markets to provide unified customer and transactional views.
Governance changes introduced standardized workflows, centralized data governance, and role based access controls to enforce data consistency and operational discipline. The referenced rollout emphasized automation of order to invoice and after sales processes and delivered improved data consistency and process efficiency as stated in the source.
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