List of Subex FraudZap Customers
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Since 2010, our global team of researchers has been studying Subex FraudZap customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Subex FraudZap for AML, Fraud and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Subex FraudZap for AML, Fraud and Compliance include: Telefonica, a Spain based Communications organisation with 100870 employees and revenues of $42.96 billion, Batelco, a Bahrain based Communications organisation with 1550 employees and revenues of $1.10 billion, MTN Eswatini, a Swaziland based Communications organisation with 200 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Subex FraudZap, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Subex FraudZap customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Batelco | Communications | 1550 | $1.1B | Bahrain | Subex | Subex FraudZap | AML, Fraud and Compliance | 2023 | n/a |
In 2023, Batelco implemented Subex FraudZap as an AI-powered fraud management solution to detect and block roaming and related fraud, aligning the deployment with its AML, Fraud and Compliance needs. The deployment targeted fraud management and revenue protection functions across Batelco operations in Bahrain and the broader Middle East region, with the implementation explicitly focused on reducing fraud run-time and preserving daily revenue streams.
Subex FraudZap was configured to provide real-time detection and automated blocking workflows for roaming and related fraud scenarios, and Batelco is documented to adopt handset and device fraud capabilities for faster, targeted handset controls. The solution configuration emphasizes anomaly detection, real-time scoring, alerting and case handling consistent with AML, Fraud and Compliance platforms, enabling operational teams to escalate and remediate high-risk events more rapidly.
Operational responsibility rested with Batelco fraud management and revenue protection teams, who used Subex FraudZap to instrument controls and manage incident workflows. The implementation helped plug daily revenue losses of approximately USD 70,000 and reduced fraud run-time, reflecting explicit outcomes attributed to the deployment.
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MTN Eswatini | Communications | 200 | $60M | Swaziland | Subex | Subex FraudZap | AML, Fraud and Compliance | 2021 | n/a |
In 2021, MTN Eswatini engaged Subex and deployed Subex FraudZap to strengthen mobile-money and broader telecom fraud detection. The implementation focused on AML, Fraud and Compliance use cases across mobile money, finance, and fraud management functions in Southern Africa. The engagement was delivered as a Subex managed services arrangement, positioning the vendor to operate, tune, and monitor the solution on behalf of MTN Eswatini.
MTN Eswatini deployed Subex FraudZap capabilities for real-time fraud detection, rule-based decisioning, and case management, with inferred emphasis on handset fraud controls and subscription fraud controls where applicable. Configuration and operational work included tuning of detection rules, orchestration of automated decision workflows, and alignment of alerts to mobile-money transaction patterns and subscriber behavior. These functional capabilities map directly to AML, Fraud and Compliance operational taxonomy and telecom-specific signal processing.
Operational scope covered mobile money and finance teams and the centralized fraud management function, with the deployment scoped to Southern Africa operations. Governance shifted toward vendor-led monitoring and more rapid decision cycles, and Subex cited faster decision-making and improved operational insights as outcomes of the managed services engagement. The initiative centralized detection, alerting, and operational reporting to support ongoing tuning and incident response workflows.
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Telefonica | Communications | 100870 | $43.0B | Spain | Subex | Subex FraudZap | AML, Fraud and Compliance | 2017 | n/a |
In 2017, Telefonica via its cybersecurity unit ElevenPaths signed a global framework agreement with Subex to offer Fraud Management-as-a-Service to protect Telefónica customers from subscription and device fraud. The agreement positioned a managed FMaaS delivery model across Telefónica markets in Europe and globally, and named Subex FraudZap as the application for lightweight handset and subscription fraud use cases.
Telefonica deployed Subex FraudZap within an AML, Fraud and Compliance context to support cyber and fraud management use cases. The implementation centered on Subex fraud-management capabilities and could include or transition customers to FraudZap’s lightweight handset and subscription fraud modules for rapid deployments, leveraging category-aligned functions such as real time fraud detection, rule orchestration, alerting and case management.
Operationally the engagement was structured as a service offering delivered through ElevenPaths to Telefónica customers, indicating a centrally governed FMaaS catalog available across regions. Deployment emphasis was on fast time to value for handset and subscription fraud scenarios, with configuration focused on detection rules, profiling and automated alert workflows typical of AML, Fraud and Compliance solutions.
Governance for the initiative was formalized through the global framework agreement, creating commercial and operational controls that allowed Telefónica to package and offer FMaaS to its markets while aligning cyber and fraud management processes. Rollout and operational responsibilities were oriented toward ElevenPaths and Telefónica fraud teams, enabling standardized service terms and consistent orchestration of fraud monitoring across Telefónica’s footprint.
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