List of Super 8 SCRM Customers
Taipei City, n/a,
Taiwan
Since 2010, our global team of researchers has been studying Super 8 SCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Super 8 SCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Super 8 SCRM for CRM include: Pinkoi, a Taiwan based Retail organisation with 157 employees and revenues of $25.0 million, Jiu Zhen Nan Foods, a Taiwan based Consumer Packaged Goods organisation with 100 employees and revenues of $10.0 million, Meimaii Taiwan, a Taiwan based Retail organisation with 54 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Super 8 SCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Super 8 SCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Jiu Zhen Nan Foods | Consumer Packaged Goods | 100 | $10M | Taiwan | Super 8 | Super 8 SCRM | CRM | 2021 | Galaxy Software Services Taiwan |
In 2021, Jiu Zhen Nan Foods deployed Super 8 SCRM as its CRM to centralize customer engagement and loyalty activities across Taiwan, executed with implementation partner Galaxy Software Services Taiwan. The engagement targeted LINE channel activation and membership binding for the consumer packaged goods business, positioning Super 8 SCRM as the primary channel orchestration and coupon management platform.
The implementation leveraged Super 8 SCRM's LINE SCRM features together with the 優惠券匣 coupon module to bind LINE friends to membership and operate coupon-driven campaigns. Configuration work included membership binding workflows, coupon issuance and redemption rules, and campaign orchestration for LINE messaging, enabling automated coupon distribution and lifecycle communications through Super 8 SCRM.
Super 8 SCRM was integrated with Vital CRM to synchronize customer identity and construct unified cross-channel customer profiles, enabling campaign triggers based on consolidated customer data. Operational coverage included marketing and CRM functions across Taiwan, with LINE as the primary engagement channel and retail touchpoints handling coupon redemption, aligning Super 8 SCRM channel features with Vital CRM customer master records.
Rollout was executed as a rapid campaign-driven deployment, producing 8k plus active members in three months, equal to 66 percent of LINE friends. Reported outcomes included a repurchase rate increase from 30 percent to 45 percent and a reduction in LINE account block rate from 15 percent to 8 percent, while governance and campaign rules were managed by the in-house marketing and CRM teams with Galaxy Software Services Taiwan providing implementation and operational handover.
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Meimaii Taiwan | Retail | 54 | $5M | Taiwan | Super 8 | Super 8 SCRM | CRM | 2023 | n/a |
In 2023 Meimaii Taiwan implemented Super 8 SCRM to consolidate customer-support and CRM operations across its Taiwan channels, focusing on unifying messaging from multiple LINE official accounts. The deployment centralized conversational data into a single Super 8 SCRM instance, enabling unified contact profiles and integrated inbox management for consumer and influencer interactions.
The implementation emphasized chatbot automation, automated tagging and a monitoring dashboard. Super 8 SCRM chatbots were configured for initial message triage and AI tone adjust functionality, while automated tagging classified incoming messages to streamline routing and follow up. The vendor case study describes LINE SCRM, chatbot and AI tone adjust modules, and dashboard usage as core capabilities used in the implementation.
Integrations concentrated on multiple LINE official accounts and the LINE SCRM channel, consolidating consumer messaging and KOL communications into Super 8 SCRM. Operational coverage included a three person customer‑support team handling over 700 daily consumer messages and near 1000 KOL interactions, with chatbots and tagging enabling the small team to manage high message volume.
Governance and rollout focused on phased consolidation of LINE accounts, configuration of automated tagging rules and dashboard driven monitoring to manage agent workload and KOL engagement workflows. The implementation reportedly filters and auto replies to over 30 percent of incoming messages using Super 8 SCRM automation, a productivity outcome described in vendor materials.
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Pinkoi | Retail | 157 | $25M | Taiwan | Super 8 | Super 8 SCRM | CRM | 2023 | n/a |
In 2023, Pinkoi implemented Super 8 SCRM to centralize CRM-driven marketing for its Taiwan e-commerce operations, using the CRM platform to orchestrate LINE-based customer engagement. The deployment targeted LINE official-account activation as the primary customer channel and positioned Super 8 SCRM as the system of record for campaign orchestration and audience segmentation.
The implementation used Super 8 SCRM modules explicitly, including the LINE SCRM component, campaign and game modules, and automated tagging. Configuration emphasized multi-layer rich-menu interactions and game module workflows to capture engagement signals, while automated tagging supported real-time segmentation and trigger-based campaign flows.
Integration was directly with Pinkoi’s LINE official-account to enable two-way event capture and centralized campaign orchestration on the LINE channel. Operational coverage was focused on Pinkoi’s marketing and CRM teams in Taiwan, with campaign creation, audience management, and execution managed inside Super 8 SCRM.
Governance centered on standardized campaign flows and tagging rules to preserve segmentation fidelity and reproducibility across LINE-driven initiatives, with operational processes adjusted to rely on automated tags for audience qualification. Pinkoi reports that LINE-driven segmentation and campaign flows implemented through Super 8 SCRM lifted ROAS by more than 5x.
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