List of Surbo Customers
Value First Technologies
Near Emirates Metro Station Office 904, Floor 9, Al Safa Tower, Sheikh Zayed Road,
Dubai, x,
United Arab Emirates
Dubai, x,
United Arab Emirates
971 4 258 8914
Distribution
23
$3M
Since 2010, our global team of researchers has been studying Surbo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Surbo for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Surbo for Chatbots and Conversational AI include: Nuvoco Vistas Corporation, a India based Manufacturing organisation with 2867 employees and revenues of $1.25 billion, Alankit, a India based Banking and Financial Services organisation with 3000 employees and revenues of $750.0 million, Mahanagar Gas, a India based Utilities organisation with 493 employees and revenues of $477.8 million, Vatika Group, a India based Construction and Real Estate organisation with 1300 employees and revenues of $300.0 million, DTDC Express, a India based Transportation organisation with 15914 employees and revenues of $236.0 million and many others.
Contact us if you need a completed and verified list of companies using Surbo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Surbo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alankit | Professional Services | 2650 | $17M | India | Surbo | Surbo | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Alankit deployed Surbo on its public website as a customer-facing conversational interface. The deployment positions Surbo within the Chatbots and Conversational AI category to deliver web-embedded chat interactions for customers and prospects. The implementation is focused on the web channel and visible on the corporate site rather than internal automation systems.
Surbo was configured to provide guided conversational flows, intent recognition, FAQ automation, and lead capture workflows consistent with Chatbots and Conversational AI capabilities. The implementation uses a website-embedded chat widget to render conversations and relies on the application layer for intent routing and slot collection. Conversation content and flow logic were organized into topic-driven dialogs to standardize responses and enable handoff to human agents when required.
Operationally the Surbo deployment is scoped to Alankit's public website and impacts customer support and sales functions by enabling self-service interactions and contact capture. Governance responsibilities include conversational script management and escalation rules to human agents, aligning content ownership across support and marketing teams. Surbo is documented on Alankit's site as the companys Surbo application in the Chatbots and Conversational AI category for 2022.
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Alankit | Banking and Financial Services | 3000 | $750M | India | Surbo | Surbo | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Alankit deployed Surbo on its corporate website to deliver a web-based conversational layer for customer engagement. The deployment places Surbo in the Chatbots and Conversational AI category and targets self-service and digital inquiries from retail and corporate customers visiting alankit.com.
Surbo was implemented as an embedded website chat interface providing intent classification, guided conversational workflows, FAQ automation, and lead capture capabilities, reflecting standard Chatbots and Conversational AI functionality. Configuration efforts emphasized site-level conversational flows, escalation paths to human support, session context management, and an administrative console for ongoing script and content updates.
Operational coverage is focused on digital customer service and online sales channels, with the solution running on Alankit's public website across India. Governance and rollout activities centered on conversational content ownership, agent escalation workflows, and staged updates to conversation scripts and knowledge content to align the chatbot with customer service and marketing processes.
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ART Housing Finance | Banking and Financial Services | 400 | $70M | India | Surbo | Surbo | Chatbots and Conversational AI | 2019 | n/a |
In 2019, ART Housing Finance deployed Surbo on its public website. Surbo is implemented as a customer-facing conversational layer in the Chatbots and Conversational AI category, providing automated web interactions to support customer engagement and lead capture workflows.
Surbo is configured to run guided conversations, FAQ automation, and structured form capture, reflecting common Chatbots and Conversational AI capabilities such as intent recognition, entity extraction, and slot filling. The implementation uses Surbo to qualify inbound inquiries, guide prospective borrowers through product and eligibility questions, and capture contact information for follow up.
The deployment is delivered as a web-embedded widget on arthfc.com, covering front-office digital channels and public site touchpoints. Operational scope centers on customer service and sales intake functions, with marketing controlling conversation scripts for campaign-driven capture.
Governance focuses on conversational content management, iterative script tuning, and defined escalation paths to human agents or telephone contact points. Rollout appears organized around incremental script updates and channel alignment rather than heavy back-office reengineering.
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DTDC Express | Transportation | 15914 | $236M | India | Surbo | Surbo | Chatbots and Conversational AI | 2023 | n/a |
In 2023, DTDC Express deployed Surbo on its public website to provide conversational customer interactions. Surbo, a Chatbots and Conversational AI application, was embedded as a web chat interface to surface automated answers and guided workflows for customers.
The implementation concentrates on standard conversational modules including natural language understanding for intent classification, FAQ and knowledge base driven responses, conversational flow orchestration, and session management for web visitors. Surbo was configured as a persistent web-hosted chat widget on core customer pages, delivering contextual prompts and guided self-service paths based on page-level signals.
Operational scope focused on DTDC Express' public-facing customer service channel, impacting customer support and customer self-service workflows. Governance centered on conversational content management, iterative training of intent models, and defined escalation handoffs to live agents when required. Monitoring and analytics capabilities typical of Chatbots and Conversational AI were applied to track conversation volumes and refine dialog flows over time.
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Magicbricks | Construction and Real Estate | 2037 | $45M | India | Surbo | Surbo | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Magicbricks deployed Surbo on its website. Surbo is implemented as a customer-facing conversational layer classified under Chatbots and Conversational AI to handle property discovery, buyer and seller inquiries, and structured lead capture on magicbricks.com.
The Surbo deployment includes conversational modules for multi-turn dialog management, intent classification, entity extraction, FAQ automation, and scripted qualification flows. Surbo is configured to present property matches, surface contextual content from listing pages, and collect structured lead data through guided forms and conversational prompts.
Deployment is delivered as a web-embedded widget on the public site and operates across online customer engagement, sales inquiry intake, and customer support touchpoints. The implementation is configured to enable agent handoff and session persistence behaviors that are common in Chatbots and Conversational AI deployments.
Governance and operational control center on conversation script management, intent taxonomy maintenance, and ongoing training data updates to keep conversational responses aligned with live listings and compliance requirements. Primary business functions impacted include digital product, sales, and customer service teams, with the website serving as the operational scope for the Surbo implementation.
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Utilities | 493 | $478M | India | Surbo | Surbo | Chatbots and Conversational AI | 2019 | n/a |
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Banking and Financial Services | 1250 | $26M | India | Surbo | Surbo | Chatbots and Conversational AI | 2020 | n/a |
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Manufacturing | 2867 | $1.3B | India | Surbo | Surbo | Chatbots and Conversational AI | 2021 | n/a |
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Professional Services | 10 | $2M | Thailand | Surbo | Surbo | Chatbots and Conversational AI | 2020 | n/a |
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Government | 790 | $100M | Thailand | Surbo | Surbo | Chatbots and Conversational AI | 2020 | n/a |
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Buyer Intent: Companies Evaluating Surbo
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Surbo Coverage
Surbo is a Chatbots and Conversational AI solution from Surbo.
Companies worldwide use Surbo, from small firms to large enterprises across 21+ industries.
Organizations such as Nuvoco Vistas Corporation, Alankit, Mahanagar Gas, Vatika Group and DTDC Express are recorded users of
Surbo for Chatbots and Conversational AI.
Companies using Surbo are most concentrated in Manufacturing, Banking and Financial Services and Utilities, with adoption spanning over 21 industries.
Companies using Surbo are most concentrated in India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Surbo across Americas, EMEA, and APAC.
Companies using Surbo range from small businesses with 0-100 employees - 23.08%, to mid-sized firms with 101-1,000 employees - 23.08%, large organizations with 1,001-10,000 employees - 46.15%, and global enterprises with 10,000+ employees - 7.69%.
Customers of Surbo include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Surbo customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.