List of Survease CX Customers
Tallinn, n/a,
Estonia
Since 2010, our global team of researchers has been studying Survease CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Survease CX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Survease CX for Customer Experience include: DB Schenker, a Germany based Transportation organisation with 72700 employees and revenues of $21.12 billion, Estover Estonia, a Estonia based Distribution organisation with 200 employees and revenues of $54.0 million, Elron Estonia, a Estonia based Transportation organisation with 350 employees and revenues of $27.0 million and many others.
Contact us if you need a completed and verified list of companies using Survease CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Survease CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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DB Schenker | Transportation | 72700 | $21.1B | Germany | Survease | Survease CX | Customer Experience | 2022 | n/a |
In 2022, DB Schenker deployed Survease CX within its Estonian operations to capture logistics and shipment-related customer feedback. Survease CX was used in a Customer Experience initiative to instrument voice of the customer capture across shipment lifecycle touchpoints, emphasizing transactional and post-delivery survey collection. The deployment focus is on VoC and customer surveys to gather structured input tied to specific shipment events. The Survease CX configuration leverages survey orchestration and feedback capture workflows to instrument milestone and post-delivery surveys, route responses into operational queues, and present results through vendor reporting interfaces. Operational scope centers on customer service and logistics teams in Estonia, with local governance and process adjustments to incorporate survey feedback into service improvement workflows and feedback handling procedures.
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Elron Estonia | Transportation | 350 | $27M | Estonia | Survease | Survease CX | Customer Experience | 2022 | n/a |
In 2022, Elron Estonia deployed Survease CX to collect passenger feedback and measure customer satisfaction across rail touchpoints in Estonia. Survease CX is being used by Elron Estonia as a Customer Experience application to instrument stations, onboard services, and digital passenger channels for continuous voice of the customer capture and satisfaction monitoring.
The implementation centers on customer surveys and voice of the customer analytics modules consistent with Survease CX capabilities, including survey design, multichannel distribution, response aggregation, and dashboarded VoC reporting to monitor satisfaction by touchpoint. The platform was adopted as a cloud-hosted CX solution, providing centralized survey orchestration, real-time analytics, and configurable reporting for customer experience workflows.
Operational ownership is aligned to Elron's customer experience and operations functions, with structured workflows to triage passenger feedback and route issues to frontline staff and network operations. Integrations emphasize connecting feedback events to passenger channels and operational processes, enabling closed-loop response handling and role-based dashboards for regional and station-level managers.
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Estover Estonia | Distribution | 200 | $54M | Estonia | Survease | Survease CX | Customer Experience | 2022 | n/a |
In 2022, Estover Estonia implemented Survease CX to centralize buyer and retail feedback across its Estonia distribution operations. Estover Estonia is a distribution company in the dairy sector and deployed Survease CX to provide structured voice of customer capture and satisfaction monitoring across commercial and retail-facing functions.
The deployment emphasizes customer surveys and analytics as primary modules, with Survease CX used for survey design, response collection, reporting dashboards, and basic feedback segmentation. The implementation aligns with the Customer Experience category, supporting recurring NPS and satisfaction pulse surveys, survey routing to commercial teams, and analytics workflows for trend analysis and root cause identification.
Estover Estonia’s deployment appears scoped to Estonia operations and focuses on buyer and retail feedback channels, feeding structured survey data into operational dashboards for sales and retail operations. Survease CX is described as a feedback and analytics platform, implying a cloud-delivered instrument for continuous listening and centralized reporting across sites and customer touchpoints.
Governance centers on regular survey cadences and operational reporting, with workflows that route issues to commercial and retail management for follow up and action tracking. The rollout emphasizes embedding Survease CX outputs into existing customer engagement processes, providing a consistent feedback loop between field sales, retail operations, and customer insight functions.
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Buyer Intent: Companies Evaluating Survease CX
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