List of SymphonyCRM Customers
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United Kingdom
Since 2010, our global team of researchers has been studying SymphonyCRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SymphonyCRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SymphonyCRM for CRM include: Pitcher Partners, a Australia based Professional Services organisation with 1535 employees and revenues of $5.60 billion, Price Bailey LLP, a United Kingdom based Banking and Financial Services organisation with 300 employees and revenues of $30.0 million, Donkin Fabrications, a United Kingdom based Manufacturing organisation with 48 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using SymphonyCRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SymphonyCRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Donkin Fabrications | Manufacturing | 48 | $13M | United Kingdom | Symphony APS | SymphonyCRM | CRM | 2022 | n/a |
In 2022 Donkin Fabrications implemented SymphonyCRM as its CRM to centralize customer and billing data across finance and client services. Symphony APS has published a UK case study that documents a comparable deployment where SugarCRM technology was used to create a single data-entry point and to automate compliance documentation.
The documented implementation emphasized functional capabilities including centralized data entry, billing-code automation, automated compliance documentation and enhanced audit trails, which reduced repetitive data entry across finance and client services. These modules align with core CRM workflows such as contact and account management, billing orchestration and compliance reporting, and SymphonyCRM configuration in this context focused on data quality controls and process automation to support those workflows.
The vendor case study explicitly states the UK implementation recovered approximately 2,000 hours annually by improving data quality, strengthening audit trails and automating billing-code processes. Operational coverage in the case study was centered on finance and client services, and governance changes emphasized audit trail generation and compliance documentation as embedded workflow controls, providing a documented implementation pattern that Donkin Fabrications can reference when defining data-entry governance and billing automation.
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Pitcher Partners | Professional Services | 1535 | $5.6B | Australia | Symphony APS | SymphonyCRM | CRM | 2022 | n/a |
In 2022, Pitcher Partners implemented SymphonyCRM, a CRM application powered by SugarCRM, to centralise client data and improve visibility of opportunities for its Sydney office. The SymphonyCRM implementation is explicitly described as a CRM deployment within the CRM category, focused on creating a single source of truth for client records and pipeline data.
The project implemented core SymphonyCRM functionality alongside time & billing, marketing automation, and compliance system modules, with configuration to support opportunity tracking and automation of repetitive compliance tasks. Module usage included standard CRM account and opportunity management, automated compliance workflows, and time capture and billing interfaces, aligning system capabilities with professional services workflows.
Integrations connected SymphonyCRM to the firm’s time & billing system, marketing automation platform, and compliance tooling, consolidating client interactions across sales, finance, marketing, and risk functions. The deployment scope covered CRM and integrations in the Australia region, with a concentrated operational rollout for Pitcher Partners Sydney to centralise client and engagement data.
Governance and process changes emphasized a centralised client data model to enforce a single source of truth and to standardise opportunity tracking workflows across teams. Outcomes reported in the vendor case study included better opportunity visibility and automation of repetitive compliance tasks, reflecting the implementation focus on sales pipeline clarity, billing alignment, marketing orchestration, and compliance efficiency.
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Price Bailey LLP | Banking and Financial Services | 300 | $30M | United Kingdom | Symphony APS | SymphonyCRM | CRM | 2021 | n/a |
In 2021, Price Bailey LLP implemented SymphonyCRM as its CRM in the United Kingdom. The deployment aligned SymphonyCRM with Symphony APS Client Sense to drive automated population and enrichment of contact records.
Client Sense was configured to harvest contact and engagement data from Microsoft Exchange and Microsoft 365, feeding activity signals and contact attributes into SymphonyCRM. Integration was embedded into the firm's CRM module workflows to provide continuous cleansing and automated contact enrichment, reducing reliance on manual entry and improving data integrity for downstream marketing and BD processes.
Operational scope covered marketing and business development functions across the firm, with the UK deployment delivering immediate CRM enrichment and faster value from the CRM system as described in the case study. Governance emphasized automated harvesting rules and ongoing data hygiene routines, instrumenting SymphonyCRM records with exchange sourced engagement signals to support segmentation and outreach.
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