List of SysAid Help Desk Customers
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Since 2010, our global team of researchers has been studying SysAid Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SysAid Help Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SysAid Help Desk for IT Service Management include: Security National Financial Corporation, a United States based Banking and Financial Services organisation with 1186 employees and revenues of $335.0 million, Rockingham County, NC, a United States based Government organisation with 850 employees and revenues of $156.0 million, Godfreys, a Australia based Retail organisation with 500 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using SysAid Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Godfreys | Retail | 500 | $120M | Australia | SysAid Technologies | SysAid Help Desk | IT Service Management | 2017 | n/a |
In 2017 Godfreys implemented SysAid Help Desk. The SysAid Help Desk deployment addressed IT Service Management needs for the retailer supporting roughly 500 employees in Australia and was positioned to centralize incident intake, ticket routing and SLA management across the IT organization.
The implementation configured standard IT Service Management capabilities including ticketing, incident and request management, SLA tracking, ITIL aligned workflow automation and a user-facing knowledge base and reporting for service desk operators. SysAid Help Desk was used to formalize service categories, priority matrices and escalation paths, and to provide operational reporting for the small internal IT team.
Operational coverage tied the SysAid Help Desk to end user support functions including Windows 7 and Microsoft Office Suite troubleshooting, Exchange administration, and support for SQL based applications and the Pronto ERP environment, reflecting the IT manager role that combined systems administration and helpdesk management in the Greater Melbourne Area. The service desk handled lifecycle management of tickets across desktop, server and application support domains, consolidating requests and incidents into a single work management system.
Governance changes included the adoption of ITIL based helpdesk procedures and a formal Service Level Agreement to standardize response and resolution behavior, documented by IT leadership to reduce user friction. The deployment anchored helpdesk operations in a single IT Service Management platform, enabling clearer ownership and structured workflow for internal service delivery.
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Rockingham County, NC | Government | 850 | $156M | United States | SysAid Technologies | SysAid Help Desk | IT Service Management | 2021 | n/a |
In 2021, Rockingham County, NC implemented SysAid Help Desk as its IT Service Management platform. County budget documentation records a SysAid line item under ITS for $7,160 for helpdesk support software to manage incidents, tasks and projects, and the deployment designated the Information Technology Services department as the primary operational owner.
The SysAid Help Desk implementation focused on core IT Service Management capabilities including incident management, task and project tracking, centralized ticket intake, and lifecycle tracking. The SysAid Help Desk application was configured for role based access controls, ticket routing and escalation workflows, priority handling, automated notifications, and operational reporting to provide visibility into ticket queues and technician workload.
Operational coverage centers on ITS while providing service management support for other county departments, aligning IT support workflows with business functions such as incident handling and request fulfillment. The Rockingham County, NC SysAid Help Desk IT Service Management relationship formalizes helpdesk governance through standardized ticket workflows, defined ownership and audit ready activity logs, and supports county IT operational procedures for incident, task and project management.
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Security National Financial Corporation | Banking and Financial Services | 1186 | $335M | United States | SysAid Technologies | SysAid Help Desk | IT Service Management | 2021 | n/a |
In 2021 Security National Financial Corporation implemented SysAid Help Desk as its central IT Service Management platform. The deployment established SysAid Help Desk as the primary ticketing and asset tracking system supporting a user base of over 4,000 employees and external partners, with multi-channel intake via phone, email, chat, and in-person interactions.
The implementation concentrated on core IT Service Management capabilities, using SysAid Help Desk for incident management, service request handling, asset inventory and imaging workflows, and documented escalation handling. Configuration work included ticket routing and escalation pathways that aligned with the organization’s role-based escalation model, and service desk-driven workstation deployment and imaging procedures for standardized endpoints.
Operational coverage included endpoint management, cloud platform administration, network and security infrastructure support, and after-hours monitoring response. The environment referenced ServiceNow and Employee Service Desk as coexisting ticketing tools and operational documentation sources, while monitoring alerts from PRTG and cloud identity and licensing platforms including Azure and Active Directory were part of the operational scope managed through the service desk workflows.
Governance centered on a single escalation point model, routine maintenance cadence across regional offices, and documented support processes used for training and mentoring junior staff. SysAid Help Desk served as the system of record for incident records, asset inventories, and support documentation, and its deployment influenced operational procedures for imaging, permissions management, and after-hours incident response.
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