List of Taliferro CRM Customers
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United States
Since 2010, our global team of researchers has been studying Taliferro CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Taliferro CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Taliferro CRM for CRM include: AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, T-Mobile _x000D_, a United States based Communications organisation with 70000 employees and revenues of $81.40 billion, State of Washington, a United States based Government organisation with 75133 employees and revenues of $12.28 billion and many others.
Contact us if you need a completed and verified list of companies using Taliferro CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Taliferro CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AT&T | Communications | 146040 | $122.4B | United States | Taliferro Group | Taliferro CRM | CRM | 2024 | Wipro |
In 2024, AT&T deployed Taliferro CRM, a CRM application by Taliferro Group, to operationalize an AI driven customer communication system that automated routine inbound calls and texts. The implementation targeted AT&T customer care and contact center channels to centralize conversational handling and augment existing support workflows with generative AI capabilities.
Taliferro CRM was configured to embed a Custom GPT into messaging and telephony channels, providing AI driven intent classification, automated response generation, conversational state tracking, and escalation paths to human agents. Configuration work focused on mapping interaction flows into CRM case records and orchestrating automated reply and transfer logic within customer interaction workflows.
The deployment integrated the Custom GPT with AT&T business texting and phone systems and was executed with Wipro as the system integrator responsible for integration and rollout activities. Operational coverage emphasized contact center and customer support teams, aligning telephony, SMS messaging, and CRM interaction records to maintain continuity across channels.
Governance changes included updated support workflows and agent handoff protocols to manage AI automation in live customer interactions. Reported outcomes included large reductions in response time, significant automation of routine inquiries, and lower operating costs following the Taliferro CRM implementation.
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State of Washington | Government | 75133 | $12.3B | United States | Taliferro Group | Taliferro CRM | CRM | 2024 | n/a |
In 2024 the State of Washington engaged Taliferro Group to deploy Taliferro CRM in the CRM category as part of a combined policy and tooling effort for the Office of Equity. The engagement framed Taliferro CRM as a governance aligned implementation, pairing technical modules with an accountability blueprint intended for cross agency use.
Taliferro delivered technical tools including bias detection and fairness modules, and produced an Appendix checklist that agencies can apply to procurement and model evaluation workflows. Taliferro CRM was configured to surface fairness assessments and bias alerts alongside constituent records, aligning CRM functional terminology such as case management, constituent engagement, and record-level metadata with the new toolset.
The implementation context extended across state agencies with the Office of Equity driving adoption and guidance, and the design inferred integration points into agency CRM and records systems where communities interface with state services. The narrative and tools were positioned to support operational activities in equity review, procurement safeguards, and vendor evaluation without naming proprietary agency systems.
Taliferro served as the primary subject matter expert to co develop the GenAI Accountability Blueprint that was published in September 2024, and the published blueprint informed agency AI governance and procurement safeguards. The resulting Taliferro CRM deployment emphasizes embedded fairness modules and a standardized checklist to operationalize AI accountability across Washington State agencies.
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T-Mobile _x000D_ | Communications | 70000 | $81.4B | United States | Taliferro Group | Taliferro CRM | CRM | 2024 | Ernst & Young |
In 2024, T-Mobile implemented Taliferro CRM. The deployment used the CRM category Taliferro CRM to centralize campaign orchestration and customer data workflows, with Taliferro Group as vendor and Ernst & Young serving as the system integrator for the engagement.
Taliferro CRM was configured to leverage customer relationship management and CRM/BMS capabilities, including campaign automation, email orchestration, customer segmentation, and real-time personalization workflows. Configuration work emphasized mapping sales and POS touchpoints into campaign triggers and automating audience refreshes to eliminate manual CSV uploads.
Taliferro developed a custom API integration to sync T-Mobile’s sales, POS and CRM data into its marketing automation platform, establishing continuous data flows for campaign execution. The integration connected sales records, point of sale feeds, and CRM sources to the marketing automation layer, enabling real-time personalization and faster campaign launch cycles across sales and marketing operations.
Ernst & Young managed deployment governance and implementation oversight, coordinating configuration, testing, and a staged rollout to marketing and sales teams. The engagement delivered faster campaign execution, higher email engagement, and reduced churn, while operational process changes centralized campaign orchestration within Taliferro CRM.
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