List of Tap PMS Customers
Tokyo, 135-0016,
Japan
Since 2010, our global team of researchers has been studying Tap PMS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tap PMS for Hotel Property Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tap PMS for Hotel Property Management include: APA Hotel, a Japan based Leisure and Hospitality organisation with 3500 employees and revenues of $696.0 million, Imperial Hotel Japan, a Japan based Leisure and Hospitality organisation with 1813 employees and revenues of $351.0 million, Unimat Precious Japan, a Japan based Leisure and Hospitality organisation with 1170 employees and revenues of $82.0 million and many others.
Contact us if you need a completed and verified list of companies using Tap PMS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tap PMS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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APA Hotel | Leisure and Hospitality | 3500 | $696M | Japan | Tap Co | Tap PMS | Hotel Property Management | 2015 | n/a |
In 2015, APA Hotel implemented Tap PMS. APA Hotel implemented Tap PMS, a Hotel Property Management solution, to centralize reservations and operational control across its Japan portfolio.
Tap PMS was deployed as a central hotel operating system and is described by Tap Co as the total operating system for APA Hotels & Resorts, supporting large-chain operations and centralized hotel management. Module usage is consistent with central PMS and reservation-center functionality, and includes enterprise-level front-office features such as centralized reservation handling, guest check-in and operational coordination, inferred from Tap's case listing of a total hotel operating system.
Operational scope covered APA Hotels & Resorts properties across Japan, with the Tap PMS instance serving as the consolidated platform for reservations and day-to-day hotel operations. Business functions impacted include central reservations, front-desk operations and broader hotel operations management, with governance oriented toward a centralized operating platform and centralized reservation center workflows.
The implementation produced a consolidated hotel operating platform for a large chain, reflecting APA Hotel, Tap PMS, Hotel Property Management alignment between the application and enterprise hospitality operations.
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Imperial Hotel Japan | Leisure and Hospitality | 1813 | $351M | Japan | Tap Co | Tap PMS | Hotel Property Management | 2017 | n/a |
In 2017, Imperial Hotel Japan implemented Tap PMS at Imperial Hotel Tokyo. Tap PMS was deployed as a Hotel Property Management solution focused on front-office operations, customer management and point of sale capabilities. The implementation targeted reservation processing and daily guest-facing workflows across the hotel's front-office and operations teams.
The deployment included Tap's front system module, customer management CRM module, POS module and related subsystems, configured to support reservation imports, guest profiles and in-stay billing. Functionality implemented aligns with standard Hotel Property Management workflows, covering check-in and check-out, reservation ingestion, guest record consolidation and POS transaction capture.
Operational scope was Imperial Hotel Tokyo within Japan, covering front-office, CRM and operations functions and integrating Tap PMS processes into the hotel's reservation import pipeline. The project increased reservation import completion from approximately 60 percent to 100 percent, an explicit front-office CRM operations outcome reported in the case study.
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Unimat Precious Japan | Leisure and Hospitality | 1170 | $82M | Japan | Tap Co | Tap PMS | Hotel Property Management | 2019 | n/a |
In 2019, Unimat Precious Japan implemented Tap PMS. Tap PMS, a Hotel Property Management solution, was deployed across the Shigira Resort group in Japan to connect onsite rooms, F&B outlets, golf operations and a marina and to enhance cross-facility data sharing and operational coordination for resort operations and POS workflows.
Deployment centered on a centralized Tap PMS instance acting as the property management core, configured for reservations and front desk operations, housekeeping and maintenance scheduling, rate and inventory control, and interfaces to point of sale for F&B. Implementation work included configuration of facility booking workflows for golf and marina services and support for a consolidated property ledger to enable unified guest folios and cross-department charge posting.
Integrations focused on linking the Tap PMS core with onsite POS and facility systems to enable shared inventory, consolidated billing and coordinated service delivery across rooms, food and beverage, golf and marina departments. Governance changes emphasized centralized resort operations processes and cross-facility workflow orchestration to improve data sharing and operational efficiency. The Tap case study highlights multi-facility integration benefits but does not specify exact module purchase dates.
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