List of TASKE Cloud Customers
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Since 2010, our global team of researchers has been studying TASKE Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TASKE Cloud for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TASKE Cloud for Call Center include: Sanford Health, a United States based Healthcare organisation with 46000 employees and revenues of $7.50 billion, Peterson Products, a United States based Manufacturing organisation with 10 employees and revenues of $1.0 million, Dermaworks Canada, a Canada based Healthcare organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using TASKE Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dermaworks Canada | Healthcare | 10 | $1M | Canada | TASKE Technology | TASKE Cloud | Call Center | 2020 | n/a |
In 2020, Dermaworks Canada deployed TASKE Cloud as its Call Center solution on Amazon Connect to relocate its patient-facing contact center to a remote-capable architecture. The deployment targeted appointment scheduling and contact center CRM workflows, with stated goals to enable remote work, reduce costs, and improve call handling for patient appointments.
TASKE Contact real-time monitoring and historical reporting modules were configured within TASKE Cloud to provide supervisors and operations teams with live dashboards and trend analytics. The implementation emphasized TASKE Contact reporting and Real-Time usage as described in the vendor case study, with configuration focused on queue visibility, alerting thresholds, and standardized reporting templates for appointment scheduling volumes.
The technical architecture used Amazon Connect telephony integrated with TASKE Cloud, and the solution interoperated with the organization contact center CRM to surface patient records during calls. Operational coverage centered on the patient-facing contact center and appointment scheduling function, supporting remote agents across the United States.
Governance shifted toward monitoring led operational control, with real-time dashboards used by supervisors to identify queue build ups and historical reporting used to inform staffing and process adjustments. The vendor case study describes improved visibility, reduced wait times, and lower operating costs as outcomes reported after the TASKE Cloud implementation.
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Peterson Products | Manufacturing | 10 | $1M | United States | TASKE Technology | TASKE Cloud | Call Center | 2018 | n/a |
In 2018, Peterson Products implemented TASKE Cloud to support Call Center operational reporting and supervisor workflows across its United States contact center operations. TASKE cites Peterson Products as a customer whose call center reporting requirements were replicated and enhanced within TASKE Cloud, with vendor materials indicating use of TASKE reporting modules to duplicate and extend existing contact center CRM reports.
The deployment centered on TASKE Cloud reporting modules configured to produce detailed operational reports and supervisor dashboards, providing case level and agent level visibility consistent with Call Center reporting capabilities. Functional configuration covered reporting engines, scheduled distribution of reports, and configurable dashboards for supervisory review, and governance emphasized standardizing report taxonomy and templates to support contact center and CRM workflows. No specific third party integrations are disclosed in vendor materials, and TASKE reports improved operational reporting and detail for supervisors as the primary outcome.
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Sanford Health | Healthcare | 46000 | $7.5B | United States | TASKE Technology | TASKE Cloud | Call Center | 2010 | n/a |
In 2010, Sanford Health implemented TASKE Cloud in its Call Center environment. The deployment applied TASKE reporting and the Visualizer to centralize call tracking, dispute resolution handling, and operational visibility across a large, distributed healthcare contact center footprint in the United States.
The implementation configured TASKE reporting modules to standardize call event capture and reporting consistency, while the Visualizer provided session level playback and routing path visualization for operational teams. Functional capabilities implemented included call tracking, dispute tagging for dispute resolution, routing issue identification, and queue performance visibility, which supported faster identification of routing issues and reduced wait times as described in the TASKE case study.
TASKE Cloud was integrated with Avaya telephony systems to ingest call metadata and routing events, feeding the reporting engine and the Visualizer for operational analysis. The architecture centralized telemetry from distributed sites into TASKE Cloud, supporting contact center supervisors, patient communications teams, and dispute resolution personnel across Sanford Health, and tying call level evidence into contact center CRM operations.
Governance and rollout emphasized consistent reporting standards and unified call records across sites, enabling operational teams to reconcile disputes using visualized routing trails and standardized reports. The deployment delivered improved reporting consistency and tangible improvements in patient communications as reported in the TASKE case study, with ongoing reporting consolidation and monitoring maintained as core operational functions.
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