List of TeamSupport Insights Customers
Dallas, 75244, TX,
United States
Since 2010, our global team of researchers has been studying TeamSupport Insights customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TeamSupport Insights for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TeamSupport Insights for Customer Analytics include: POMS, a United States based Life Sciences organisation with 120 employees and revenues of $20.0 million, Potomac Pediatrics, a United States based Healthcare organisation with 50 employees and revenues of $6.0 million, XLDent, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using TeamSupport Insights, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TeamSupport Insights customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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POMS | Life Sciences | 120 | $20M | United States | TeamSupport | TeamSupport Insights | Customer Analytics | 2020 | n/a |
In 2020, POMS implemented TeamSupport Insights alongside its TeamSupport platform to modernize B2B customer support operations in the United States. The deployment centralized ticket intake and reporting for a 120 employee life sciences company, aligning analytics with support workflows and routing rules.
TeamSupport Insights was configured to deliver reporting and dashboards focused on ticket volume trends, customer satisfaction tracking, and routing performance. Functional capabilities implemented included dashboarding, ad hoc reporting, ticket analytics, and routing analytics to surface recurring issues and balance queues, consistent with a Customer Analytics implementation.
Operational scope covered customer support and service operations across the United States, with the platform routing 75% of support requests and embedding analytics into daily support workflows. Outcomes reported from the deployment include a 96% customer satisfaction rating and a 10% reduction in ticket volume, metrics surfaced and governed through Customer Analytics dashboards and routing and escalation policies enforced in the support workflow.
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Potomac Pediatrics | Healthcare | 50 | $6M | United States | TeamSupport | TeamSupport Insights | Customer Analytics | 2018 | n/a |
In 2018, Potomac Pediatrics implemented TeamSupport Insights to provide Customer Analytics for its chat and support platform in Rockville Maryland United States. The TeamSupport Insights deployment augmented TeamSupport chat and support workflows to instrument patient messaging, surface analytics dashboards, and centralize reporting related to appointment scheduling and patient engagement.
Configuration emphasized analytics dashboards and operational reporting, with chat-driven workflows that routed scheduling inquiries and triaged patient messages to front desk and clinical administrative staff. TeamSupport Insights was used to create role-filtered dashboards and message activity reports, supporting audit trails and compliance-focused visibility into patient communication patterns.
Rollout covered the Potomac Pediatrics practice in Rockville, focusing on front desk scheduling and patient support functions, and included governance controls for messaging access and reporting visibility to maintain HIPAA compliant messaging. The implementation is associated with faster scheduling and higher patient satisfaction as the primary reported outcomes.
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XLDent | Professional Services | 20 | $2M | United States | TeamSupport | TeamSupport Insights | Customer Analytics | 2024 | n/a |
In 2024 XLDent implemented TeamSupport Insights to centralize ticketing and live chat and to establish Customer Analytics capabilities for its support and customer success functions across its dental software product suite in the United States. The deployment followed XLDent’s acquisition by Valsoft and focused on consolidating support channels and surfacing actionable support analytics for product and service stakeholders.
The implementation emphasized TeamSupport Insights dashboards, enhanced analytics and reporting, and real-time metrics to provide visibility into ticket volumes, case status, and chat activity. Configuration work centered on building role-based dashboards for support agents and leadership, standardizing ticket categorizations and SLAs, and instrumenting reporting for trend analysis and recurring issue identification within the Customer Analytics scope.
Operationally the project unified ticketing and live chat into a single TeamSupport instance that serves support and customer success workflows across the United States, creating a centralized source of support data for the dental software product suite. The architecture prioritized channel consolidation and analytics feeds rather than bespoke integrations, preserving a single support record per customer interaction and enabling cross-channel visibility for incident lifecycle management.
Governance and rollout included standardizing support workflows, defining reporting ownership, and training agents on dashboard-driven triage and escalation processes. Outcomes called out in the case narrative included improved support efficiency, reduced resolution times, and enhanced analytics and reporting delivered by TeamSupport Insights to inform ongoing product and service decisions.
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