List of Teamwork Desk Customers
Blackpool, T23 F902,
Ireland
Since 2010, our global team of researchers has been studying Teamwork Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teamwork Desk for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teamwork Desk for Collaboration include: Security7 Networks, a United States based Professional Services organisation with 10 employees and revenues of $5.0 million, Chupi, a Ireland based Retail organisation with 30 employees and revenues of $3.0 million, Optimising, a Australia based Professional Services organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using Teamwork Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Teamwork Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chupi | Retail | 30 | $3M | Ireland | Teamwork | Teamwork Desk | Collaboration | 2022 | n/a |
In 2022, Chupi implemented Teamwork Desk to centralize ecommerce customer care operations in Dublin, consolidating inbound customer contacts into a single helpdesk workflow. The deployment positioned Teamwork Desk as the primary Collaboration tool for Chupi's customer service function, giving agents unified access to customer records and response templates to support personalized, concierge level service.
Teamwork Desk was configured to surface full customer history within tickets and to provision canned responses for common inquiries, streamlining agent workflows and standardizing reply quality. The implementation emphasized ticket consolidation and shared inbox management, aligning Collaboration capabilities with day to day customer care activities and enabling consistent incident handling and escalation practices.
The Ireland based helpdesk rollout reduced inbox chaos, improved response times and provided reporting visibility that Chupi used to inform staffing and customer service decisions. Operational scope covered ecommerce customer care agents in Dublin, with governance focused on centralized ticket routing, template governance for canned responses and reporting driven staffing adjustments.
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Optimising | Professional Services | 30 | $3M | Australia | Teamwork | Teamwork Desk | Collaboration | 2021 | n/a |
In 2021, Optimising adopted Teamwork Desk to convert client and internal emails into tickets across product-specific shared inboxes. The Australia-based deployment positioned Teamwork Desk as the core Collaboration application for client support and internal request intake, centralizing email-driven work into a ticketing workflow.
The implementation configured automated ticket creation from incoming email, routing into product-specific shared inboxes and queues for client-facing support. Functional emphasis was on ticket lifecycle visibility and consolidated case handling, enabling the firm to cut misdirected messages and reclaim billable time.
Operational scope expanded to manage internal requests such as finance and HR alongside client support cases, with the application used to track and prioritize both external and internal work. Governance centered on shared inbox ownership and ticket handling processes to improve time-to-first-response and visibility across support workflows.
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Security7 Networks | Professional Services | 10 | $5M | United States | Teamwork | Teamwork Desk | Collaboration | 2023 | n/a |
In 2023, Security7 Networks implemented Teamwork Desk to consolidate support ticketing and tightly integrate tickets with project tasks, creating a single platform for customer requests and follow-up. The deployment used Teamwork Desk in the Collaboration category to centralize service intake and case handling for the companys US-based IT services team.
Configuration focused on ticketing workflows, task synchronization between support tickets and project work, and automation to auto-create tickets from their network monitoring system to speed incident handling. Teamwork Desk was configured to provide a unified service queue and task linking that increased visibility across the request lifecycle and enabled balanced workload distribution among technicians.
Integrations were centered on an automated feed from the network monitoring system, which triggers ticket creation and routes incidents into project task backlogs for follow-up work. Operational coverage remained focused on the IT services function in the United States, supporting customer requests from initial detection through assignment and remediation tracking.
Governance and process adjustments aligned support intake with project task workflows, formalizing routing rules and ownership to ensure tickets convert to actionable tasks for delivery teams. Outcomes reported by the IT services team included improved visibility, better workload distribution and faster response times.
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