List of TechnologyOne OneCouncil CRM Customers
TechnologyOne
Level 11 TechnologyOne HQ, 540 Wickham Street, Fortitude Valley,
Brisbane, 4006, QLD,
Australia
Brisbane, 4006, QLD,
Australia
61 7 3167-7300
Professional Services
1500
$300M
Since 2010, our global team of researchers has been studying TechnologyOne OneCouncil CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TechnologyOne OneCouncil CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TechnologyOne OneCouncil CRM for CRM include: Blacktown City Council, a Australia based Government organisation with 2092 employees and revenues of $550.0 million, Mitchell Shire Council, a Australia based Government organisation with 600 employees and revenues of $185.0 million, Cardinia Shire Council, a Australia based Government organisation with 641 employees and revenues of $171.0 million, City of Kalamunda, Community Support, a Australia based Government organisation with 250 employees and revenues of $51.0 million and many others.
Contact us if you need a completed and verified list of companies using TechnologyOne OneCouncil CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TechnologyOne OneCouncil CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blacktown City Council | Government | 2092 | $550M | Australia | TechnologyOne | TechnologyOne OneCouncil CRM | CRM | 2018 | n/a |
In 2018 Blacktown City Council implemented TechnologyOne OneCouncil CRM as its CRM solution to add formalized customer relationship management and case handling capabilities. The deployment targeted integration with the TechnologyOne ERP estate and aligned with broader IT strategy and enterprise architecture goals under the council IT governance program.
The TechnologyOne OneCouncil CRM implementation focused on CRM functionality layered into existing TechnologyOne modules, including client hierarchies for customer and compliance profiling, onboarding and exit workflows, and case management to support Land and Property, HR and Payroll related processes. Configuration work included process mapping, data modelling and migration planning to consolidate disparate records into a single actionable view, and the team built reporting outputs into SSRS and other reporting facilities.
Integrations were explicitly executed with TechnologyOne ERP and Technology One ECM modules for HR, Payroll and Land and Property, and the project intersected with ServiceNOW implementation for IT service and incident management. Data migration activities moved existing application data into centralized reporting and the CRM, while Office 365 and Microsoft Teams were used for collaboration across project and operations teams.
Governance and process transformation were led by a Senior Business and Process Analyst who established an Architecture Framework, Reporting Framework, Project Management and Change Management standards and an Incident Management Framework. The role included rigorous stakeholder analysis, memos for budget and scope, oversight of project handover from PMO to BAU and establishment of KPIs to improve requirements, testing and deployment cycles.
Outcomes recorded in project documentation include the establishment of client hierarchies to support compliance and anti money laundering screening, consolidation of disparate information to reduce compliance risks and operating complexity, and KPI driven improvements to requirements, testing and deployment cycles reported as a 60 percent improvement that supported better compliance and profitability.
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Cardinia Shire Council | Government | 641 | $171M | Australia | TechnologyOne | TechnologyOne OneCouncil CRM | CRM | 2022 | n/a |
In 2022 Cardinia Shire Council implemented TechnologyOne OneCouncil CRM as part of a broader core systems modernisation program to support rapid population growth and enable more data-driven decision making. The deployment of TechnologyOne OneCouncil CRM positions the council to centralize constituent engagement workflows and to provide a cloud SaaS platform for both back-office users and community-facing services.
The implementation focused on CRM-aligned functional capabilities, including constituent case and service request management, community engagement and customer experience features, and embedded reporting to support operational decision making for council services. TechnologyOne OneCouncil CRM was implemented to standardize service request workflows and to introduce configuration-led automation and user-facing portals typical of modern CRM systems, enabling consistent tracking of resident interactions and service outcomes.
Deployment was executed as a SaaS cloud solution, enabling Cardinia Shire Council staff across departments to access a unified CRM platform and to surface community-facing services to residents. The solution is explicitly intended to support council priorities such as managing growth in rateable properties and planning delivery of the capital works program, by consolidating constituent data and engagement history to inform planning and service delivery.
Governance and rollout emphasize executive sponsorship and a programmatic modernisation approach, with council leadership citing the need to be set up to support growth and to improve community engagement in decision making. Public statements from council leadership and TechnologyOne’s executive indicate a direct transition to the latest SaaS technology and an expectation that the CRM will strengthen resident-facing services and internal data-driven planning processes.
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City of Kalamunda, Community Support | Government | 250 | $51M | Australia | TechnologyOne | TechnologyOne OneCouncil CRM | CRM | 2024 | n/a |
In 2024, the City of Kalamunda implemented TechnologyOne OneCouncil CRM. The City deployed TechnologyOne’s SaaS+ OneCouncil CRM as the foundation for modernizing council operations and community support services, positioning the CRM as a centralised application for service delivery and operational data.
The implementation accelerated delivery of core enterprise modules, including Financials, Human Resources and Payroll, Enterprise Asset Management, and Supply Chain Management, with the TechnologyOne OneCouncil CRM configured to centralise data and support citizen engagement and council-driven service workflows. Configuration emphasized real-time data consolidation and scenario forecasting to give operational teams a single source of truth for budgeting and asset planning.
Operational coverage spans finance, procurement, asset maintenance, human resources, community services and environmental functions, supporting council priorities such as renewable energy initiatives, sensitive waste management, water sustainability and bushfire mitigation preparedness. The City of Kalamunda is the first Perth metropolitan council to adopt TechnologyOne’s SaaS+ delivery in this way, using the CRM to connect cross-departmental processes and reporting.
Governance and delivery were structured under TechnologyOne’s SaaS+ model, where the vendor assumes responsibility for implementation, operation and support for a single annual fee, avoiding a high initial outlay. The model was framed to reduce upfront cost exposure for the council, centralise operational data to streamline processes, and provide the council with improved visibility to anticipate budget shortfalls and better plan community services.
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Government | 600 | $185M | Australia | TechnologyOne | TechnologyOne OneCouncil CRM | CRM | 2021 | n/a |
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Buyer Intent: Companies Evaluating TechnologyOne OneCouncil CRM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating TechnologyOne OneCouncil CRM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating TechnologyOne OneCouncil CRM for CRM include:
- xGrowth, a Australia based Professional Services organization with 10 Employees
- Rockhampton Regional Council, a Australia based Government company with 13 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD TechnologyOne OneCouncil CRM Coverage
TechnologyOne OneCouncil CRM is a CRM solution from TechnologyOne.
Companies worldwide use TechnologyOne OneCouncil CRM, from small firms to large enterprises across 21+ industries.
Organizations such as Blacktown City Council, Mitchell Shire Council, Cardinia Shire Council and City of Kalamunda, Community Support are recorded users of
TechnologyOne OneCouncil CRM for CRM.
Companies using TechnologyOne OneCouncil CRM are most concentrated in Government, with adoption spanning over 21 industries.
Companies using TechnologyOne OneCouncil CRM are most concentrated in Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of TechnologyOne OneCouncil CRM across Americas, EMEA, and APAC.
Companies using TechnologyOne OneCouncil CRM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 75%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 0%.
Customers of TechnologyOne OneCouncil CRM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified TechnologyOne OneCouncil CRM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM.