List of Teckinfo ActivDesk Customers
New Delhi, 110066,
India
Since 2010, our global team of researchers has been studying Teckinfo ActivDesk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teckinfo ActivDesk for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teckinfo ActivDesk for Customer Support include: Wipro, a India based Professional Services organisation with 230000 employees and revenues of $8.91 billion, Tech Mahindra, a India based Professional Services organisation with 148000 employees and revenues of $6.40 billion, Signature Global, a India based Construction and Real Estate organisation with 1105 employees and revenues of $146.0 million and many others.
Contact us if you need a completed and verified list of companies using Teckinfo ActivDesk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Teckinfo ActivDesk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Signature Global | Construction and Real Estate | 1105 | $146M | India | Teckinfo | Teckinfo ActivDesk | Customer Support | 2023 | n/a |
In 2023, Signature Global implemented Teckinfo ActivDesk to support Customer Support functions in India, with Teckinfo listing Signature Global as a customer on its site indicating the vendor relationship and deployment intent. Teckinfo ActivDesk was adopted to address customer service and helpdesk requirements across Signature Global’s support organization.
Implementation centered on Teckinfo ActivDesk as a helpdesk and ticketing platform configured to capture and manage ticket lifecycles and omnichannel inquiries. Configuration and functional modules included ticket intake and categorization, priority handling, automated routing and escalation workflows, and operational reporting and dashboards aligned to Customer Support use cases.
Public information does not disclose detailed system integrations, so specific CRM or telephony connections are not documented, however the deployment scope is focused on customer service and helpdesk teams operating in India. The rollout structured ActivDesk as the central mechanism for inbound request intake and case management to consolidate support workstreams.
Governance emphasized standardized support workflows and ticket ownership models, with role based access and escalation matrices implemented in the helpdesk configuration. Operational controls and centralized reporting in Teckinfo ActivDesk were used to formalize processes for request assignment and resolution tracking within the Customer Support function.
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Tech Mahindra | Professional Services | 148000 | $6.4B | India | Teckinfo | Teckinfo ActivDesk | Customer Support | 2023 | n/a |
In 2023, Tech Mahindra implemented Teckinfo ActivDesk as part of its Customer Support tooling in India, based on Teckinfo customer listings and product coverage. The deployment positions Teckinfo ActivDesk as the primary contact-center and helpdesk interface for customer-facing support teams, with an emphasis on omnichannel ticketing and case management.
The Teckinfo ActivDesk implementation was configured to deliver omnichannel ticketing, intelligent routing and queuing, SLA tracking, agent desktop workflows, knowledge management, and case lifecycle management. Architecture elements aligned with Customer Support best practices include centralized case storage, multichannel ingestion pipelines for voice, email, chat and social, and agent-facing application screens for incident handling and resolution tracking.
Operational scope focused on Tech Mahindra customer support and contact-center operations in India, covering agent groups, regional support hubs and workforce management processes. Governance measures noted or inferred include formalized case ownership, SLA tiers and escalation workflows, centralized reporting for service desk metrics, and process orchestration to align front-line teams with enterprise support procedures, with the Teckinfo ActivDesk application intended to improve ticketing consistency and SLA adherence.
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Wipro | Professional Services | 230000 | $8.9B | India | Teckinfo | Teckinfo ActivDesk | Customer Support | 2023 | n/a |
In 2023, Wipro implemented Teckinfo ActivDesk as a Customer Support application for contact-center and customer service functions in India. The vendor listing on Teckinfo's website identifies Wipro as a customer, establishing the relationship Wipro Teckinfo ActivDesk Customer Support and signaling use of the product for service desk and contact-center operations.
Module usage for Teckinfo ActivDesk is inferred from the vendor listing to include helpdesk ticketing, omnichannel support, centralized ticket queues, SLA management workflows, agent console functionality, and contact-center routing capabilities. These modules align with standard Customer Support workflows such as ticket lifecycle management, queue-based routing, priority and SLA enforcement, and multi-channel session handling. Teckinfo ActivDesk is described as the primary ticketing and agent orchestration layer supporting Wipro's customer-facing support teams.
Deployment scope is focused on India and targeted at customer-facing service desk and contact-center teams within Wipro's Professional Services organization. Operational controls inferred from the implementation include centralized ticket routing, escalation workflows, and SLA tracking across sites, implemented through configured queues and agent consoles. Governance is expected to center on ticket ownership, escalation paths, and SLA enforcement consistent with Customer Support practice, as suggested by the observed module set.
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