List of Teckinfo ID Cloud Customers
New Delhi, 110066,
India
Since 2010, our global team of researchers has been studying Teckinfo ID Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teckinfo ID Cloud for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teckinfo ID Cloud for Call Center include: Pace Setters Business Solutions India, a India based Professional Services organisation with 5000 employees and revenues of $22.0 million, Eureka Outsourcing Solutions India, a India based Professional Services organisation with 1500 employees and revenues of $21.0 million, Dubai Technologies, a United Arab Emirates based Distribution organisation with 180 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Teckinfo ID Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Teckinfo ID Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dubai Technologies | Distribution | 180 | $2M | United Arab Emirates | Teckinfo | Teckinfo ID Cloud | Call Center | 2017 | n/a |
In 2017, Dubai Technologies implemented Teckinfo ID Cloud to address contact-center and customer engagement needs in the United Arab Emirates, deploying the Teckinfo ID Cloud application to support its distribution business customer service operations. The project consolidated inbound and outbound contact handling under a single Call Center platform to centralize agent workflows and campaign dialing control.
The implementation used Teckinfo ID Cloud as a unified contact center solution, with configuration focused on CTI and IVR capabilities alongside predictive-dialer features referenced in the vendor testimonial about InterDialog UCCS. Setup included agent telephony integration, IVR-driven call routing, and dialer campaign controls to orchestrate outbound engagement and inbound call distribution.
Deployment was executed as a cloud-based Teckinfo ID Cloud instance interfacing with enterprise telephony via CTI connectors and agent desktop sessions, reflecting standard Call Center architecture components. Operational coverage targeted contact-center agents and supervisors at Dubai Technologies in the UAE, centralizing call handling, dialer operations, and customer engagement orchestration through InterDialog components.
Governance and rollout emphasized vendor-led configuration and operational support, with Dubai Technologies citing satisfaction with the product and Teckinfo support in the source testimonial. Operational governance focused on stabilizing agent workflows, dialing campaign procedures, and IVR routing policies to sustain ongoing contact-center operations.
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Eureka Outsourcing Solutions India | Professional Services | 1500 | $21M | India | Teckinfo | Teckinfo ID Cloud | Call Center | 2015 | n/a |
In 2015, Eureka Outsourcing Solutions India implemented Teckinfo ID Cloud as its Call Center platform. The deployment supported large-scale BPO contact-center operations across India, covering inbound, outbound and collections workflows, and scaled platform capacity from a 200-desk process to more than 1,800 desks.
Teckinfo ID Cloud implementation centered on modules typical for high-volume contact centers, with vendor testimony indicating use of a predictive dialer, IVR, call recording and CRM connectors. Configuration emphasized campaign management, agent desktop workflows and call handling logic to support both outbound dialing campaigns and inbound routing, aligning telephony controls with agent-facing CRM interactions.
Integrations included CRM connector interfaces and telephony linkages required to drive predictive dialing and IVR call legs, while call recording interfaces were used to capture interactions for operational review. Operational coverage spanned nationwide India centers and affected business functions including customer service, sales and collections, enabling unified call handling and campaign orchestration across sites.
Governance and operational restructuring focused on centralized provisioning, standardized configuration templates and campaign orchestration to manage rapid scale. Rollout sequencing moved from an initial 200-desk configuration to phased expansions to reach 1,800 plus desks, with standardized agent workflows and monitoring to maintain consistent operations.
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Pace Setters Business Solutions India | Professional Services | 5000 | $22M | India | Teckinfo | Teckinfo ID Cloud | Call Center | 2016 | n/a |
In 2016, Pace Setters Business Solutions India deployed Teckinfo ID Cloud to power multi-site contact-center operations. The implementation established a Call Center platform spanning multiple Indian cities, consolidating agent desktop, automatic call distribution ACD, and operational reporting under a single application.
Teckinfo ID Cloud was provisioned as a cloud-hosted, multichannel unified communications solution with modular usage aligned to ACD, predictive dialer, agent desktop, and reporting capabilities. The deployment included CRM integration to support agent workflows and outbound campaign orchestration, enabling integrated call handling and contact data synchronization.
Operational coverage focused on customer service and outbound sales teams across several sites in India, with centralized administration and standardized desktop workflows to streamline onboarding and operational scaling. According to the vendor testimonial, the implementation improved agent productivity and enabled rapid scaling of contact-center capacity.
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