List of Telefonica Managed Services Customers
Madrid, 28050,
Spain
Since 2010, our global team of researchers has been studying Telefonica Managed Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Telefonica Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Telefonica Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP include: Repsol, a Spain based Oil, Gas and Chemicals organisation with 25136 employees and revenues of $66.97 billion, BBVA, a Spain based Banking and Financial Services organisation with 124741 employees and revenues of $46.05 billion, Agencia Estatal de Administracion Tributaria (AEAT), a Spain based Government organisation with 2200 employees and revenues of $264.0 million and many others.
Contact us if you need a completed and verified list of companies using Telefonica Managed Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Telefonica Managed Services customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Agencia Estatal de Administracion Tributaria (AEAT) | Government | 2200 | $264M | Spain | Telefonica | Telefonica Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP | 2023 | n/a |
In 2023 Agencia Estatal de Administracion Tributaria (AEAT) deployed Telefonica Managed Services to provision an omnichannel Contact Center as a Service for Spain's national income tax campaign, leveraging Telefonica Tech to host and operate the solution. The engagement is categorized under Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP and explicitly used Zoom Contact Center as the contact center runtime.
Telefonica Managed Services provisioned 15,000 Zoom Contact Center licences and supported over 22,000 agent seats, configuring omnichannel routing, virtual agent capabilities, and automated appointment scheduling to handle peak inbound and outbound citizen interactions. The implementation emphasized workplace and communications MSP functions through Zoom Contact Center, and incorporated virtual agents to streamline appointment booking workflows during the income tax campaign.
The deployment integrated with AEAT's CRM to synchronize citizen records and appointment data, enabling end to end interaction handling between contact center agents, virtual agents, and back office case information. Operational scope was national, focused on citizen service for the income tax campaign, with Telefonica responsible for contact center provisioning, license management, and platform operations under the Telefonica Managed Services engagement.
Governance efforts centered on orchestration of contact center operations and CRM integration, adapting appointment scheduling processes to the new omnichannel flow. Outcomes reported in the engagement included improved citizen service and operational efficiency through automated scheduling and scaled agent capacity, with Zoom Contact Center usage explicitly documented as part of Telefonica Managed Services.
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BBVA | Banking and Financial Services | 124741 | $46.1B | Spain | Telefonica | Telefonica Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP | 2017 | n/a |
In 2017, BBVA engaged Telefonica Managed Services to consolidate and optimise the bank’s global communications network. The engagement leveraged Telefonica Managed Services across Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP capabilities to increase capacity and enable cloud connectivity and network virtualization across BBVA’s operations.
Telefonica Managed Services delivered managed network and communications operations, network virtualization configuration, capacity scaling and cloud connectivity modules, together with workplace communications management. Implementation emphasized centralized network orchestration and standardization of network configuration to support cloud service provisioning and multi-site connectivity.
The deployment covered BBVA operations in Spain and internationally, integrating network layers with BBVA’s cloud service delivery to reduce time to market for cloud services and to increase overall network capacity. Operational coverage included network and cloud operations teams, and extended to support cross-border communications and cloud onramps.
Governance moved toward a vendor-managed, centralized communications contract with standardized operational procedures, and the managed network engagement was later extended into managed cybersecurity services through Telefónica Tech in subsequent agreements. The consolidated Telefonica Managed Services footprint focused on improving network capacity and accelerating cloud service delivery while centralizing network operations under a single managed services governance model.
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Repsol | Oil, Gas and Chemicals | 25136 | $67.0B | Spain | Telefonica | Telefonica Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP | 2024 | n/a |
In 2024, Repsol deployed Telefonica Managed Services. Repsol adopted Telefónica Global Solutions’ Enhanced Internet managed network service and rolled the solution out across eight countries including Spain, Mexico and Singapore to improve secure cloud access and application performance.
The Telefonica Managed Services engagement centered on Enhanced Internet as a managed network layer providing centralized monitoring, direct cloud connectivity and service-level improvements for application traffic. Functional capabilities implemented included managed internet connectivity with centralized telemetry, performance optimization for east west and cloud-bound flows, and secure access controls consistent with an Infrastructure & Network MSP approach.
Deployment scope covered multiple international sites and cloud onramps, with the Enhanced Internet service explicitly used to address portions of Repsol’s MPLS estate while enabling direct connectivity to cloud providers. Operational coverage emphasized network operations and cloud networking teams, with centralized monitoring used to consolidate visibility and troubleshooting across the multi-country footprint.
Outcomes explicitly reported for the infrastructure and network MSP rollout include up to 90 percent packet-loss reduction, jitter below 5ms and lower costs versus MPLS, while providing direct cloud connectivity and centralized monitoring. This implementation positions Telefonica Managed Services within the Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP category as the managed network and secure cloud access layer supporting Repsol’s application performance and connectivity objectives.
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