List of Televox Customers
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Since 2010, our global team of researchers has been studying Televox customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Televox for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Televox for Customer Engagement include: Ochsner Clinic Foundation, a United States based Healthcare organisation with 34000 employees and revenues of $4.30 billion, Kettering Health, a United States based Healthcare organisation with 15000 employees and revenues of $2.50 billion, AdvantageCare Physicians, a United States based Healthcare organisation with 1300 employees and revenues of $600.0 million and many others.
Contact us if you need a completed and verified list of companies using Televox, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Televox customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AdvantageCare Physicians | Healthcare | 1300 | $600M | United States | West Technology Group | Televox | Customer Engagement | 2020 | n/a | In 2020, AdvantageCare Physicians implemented Televox as a Customer Engagement application to automate patient outreach across its New York operations. The deployment targeted automated appointment and recall messaging to support scheduling and self service for patients. The implementation used TeleVox HouseCalls Pro and ran more than twenty Epic event based messaging workflows, inferred from vendor statements describing use of Epic event messages. Functional configuration centered on event triggered messaging, template based communications, and workflow orchestration to manage appointment reminders, recalls, and patient self service scheduling interactions. Televox integrated directly with Epic to consume event triggers and deliver patient communications through phone, SMS, and patient portal channels, supporting patient access, scheduling, and engagement functions across ACPNY. Governance emphasized centralized workflow management and messaging template controls to align clinical schedules and access teams during the New York rollout, with operational ownership in patient access and scheduling groups to sustain automated outreach. | |
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Kettering Health | Healthcare | 15000 | $2.5B | United States | West Technology Group | Televox | Customer Engagement | 2019 | n/a | Kettering Health implemented Televox in 2019 as a Customer Engagement solution to support patient engagement and CRM workflows. The deployment focused on capturing real time, self reported patient information via SMS and writing those interactions into Epic, enabling expanded automated workflows across Kettering Health Network in the United States. Televox was configured to operate as an SMS based patient engagement layer and CRM conduit, with message orchestration, response capture, and event driven data collection described in vendor materials. Functional usage centers on SMS based workflows for intake and longitudinal patient reporting, and CRM record creation to ensure the patient reported information is persisted by the care team. Integrations included Epic event level connectivity, enabling Televox to receive triggers from Epic and to record patient responses back into Epic records. Operational coverage spans the Kettering Health US network, impacting patient access, care coordination, and outpatient outreach functions through automated messaging tied to Epic events. Governance and rollout emphasized embedding Televox into existing EHR driven workflows, aligning message triggers with clinical informatics and enterprise data governance to ensure patient information recorded into Epic followed established documentation and escalation paths. Televox is referenced by the vendor as the application used for these SMS based engagement and Epic integration workflows, and those expanded automated workflows are a stated part of the implementation narrative. | |
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Ochsner Clinic Foundation | Healthcare | 34000 | $4.3B | United States | West Technology Group | Televox | Customer Engagement | 2014 | n/a | In 2014, Ochsner Clinic Foundation deployed Televox to run population health outbound phone campaigns for a colon cancer screening outreach across the United States. Televox was used as a Customer Engagement application to coordinate CRM style outreach, contacting over 3,100 patients and enabling early treatment of 145 patients with pre-cancerous polyps. The implementation leveraged Televox automated outbound phone campaign capabilities, including campaign scheduling, targeted patient list management, message personalization, and call result tracking to drive follow up by care teams. Operational ownership sat with population health and outreach functions, which used campaign results to prioritize clinical outreach and arrange subsequent screening or referral workflows. The Televox deployment provided by West Technology Group went live in 2014 as a focused population health CRM outreach use case for colon cancer screening. The program contacted more than 3,100 patients and supported early intervention for 145 patients with pre-cancerous polyps, reflecting the role of Televox within Ochsner Clinic Foundation Customer Engagement operations. |
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